Delos Insurance Solutions

Role Description We are seeking a proactive, agent-facing Retention Specialist to support policy preservation and premium retention across both new business and renewals as well as support the California FAIR Plan depopulation initiative. This is an outbound, sales-oriented role that partners closely with agents, underwriting, and customer service teams to convert policies from pending cancellation or pending renewal status into active, paid, and in-good-standing policies. This role is highly cross-functional and focuses on preventing policy attrition before it occurs, rather than reacting to inbound service requests. The Retention Specialist will also play a key role in supporting California FAIR Plan to Delos conversions, ensuring policies meet underwriting criteria and remain active post-bind. Key Responsibilities - Drive Policy Retention: Own outbound efforts to convert at-risk new business and renewal policies into active, paid policies, directly impacting new and retained premium. - Resolve Cancellation Risks: Quickly identify and overcome barriers to policy retention (e.g., payment issues, documentation gaps, underwriting requirements) through targeted outreach. - Analyze & Act on Trends: Identify patterns in new business and renewal cancellations and proactively address root causes to improve retention performance. - Agent & Partner Engagement: Build strong relationships with agents and internal teams to streamline communication, accelerate issue resolution, and drive policy completion. - Support FAIR Plan Conversions: Drive new business growth by supporting the conversion of California FAIR Plan policies to Delos, including pre-underwriting alignment and readiness. - Collaborate to Improve Outcomes: Partner cross-functionally with underwriting and service teams to remove friction, improve processes, and increase overall retention. Key Metrics for Success - Retention Premium: Volume of at-risk premium successfully converted back to active status. - Outbound Activity: Number of proactive outbound engagements conducted monthly. Qualifications - Active Property & Casualty (P&C) insurance producer license required in any U.S. state. If not currently licensed in California, candidates must be eligible to obtain and maintain a Californianon-resident insurance license within 90 days of hire. - 2–5+ years of experience in insurance operations, customer retention, or sales (P&C preferred). - Strong understanding of policy lifecycle, including underwriting, billing, and renewals. - Experience in outbound engagement, account management, or retention-focused roles. - Ability to analyze data and identify trends in policy risk and retention opportunities. - Strong communication skills with the ability to influence agents and stakeholders. - Highly organized with the ability to manage multiple workflows and priorities. - Proactive, solution-oriented mindset with a focus on ownership and results. Benefits - Competitive base salary + performance-based bonus. - Remote flexibility across the U.S. - Unlimited PTO, including sick leave and company holidays. - Comprehensive medical, dental, vision, and life insurance. - 401(k) retirement savings plan. - Professional development support.

About Delos Insurance Solutions Delos Insurance Solutions, a pioneering Managing General Agent (MGA), is at the forefront of transforming property insurance in climate-affected regions. Delos is currently active in California, writing policies in areas that other insurance providers are avoiding for wildfire exposure. Position Overview: We’re seeking an energetic, relationship-driven Territory Sales Manager to drive agent engagement and performance through structured outreach and virtual support. This role centers on building strong, productive relationships with assigned insurance agents through outbound office visits, calls and/or virtual communications. You’ll serve as the primary point of contact for agent production and performance coaching while collaborating with internal teams to ensure a seamless agent experience and optimized production outcomes. This is a high-impact opportunity for someone who thrives in a dynamic environment, enjoys proactive outreach, and is passionate about empowering agents to succeed. Key Responsibilities Own relationship management with assigned insurance agents, focusing on regular communications including visits, calls/virtual meetings and engagement campaigns. Drive agent production by identifying growth opportunities, resolving barriers to success, and motivating performance through tailored communications and data insights. Ensure new and existing agents are well-versed in Delos' offerings, systems, and compliance requirements. Qualifications 5+ years in an external, agent-facing sales role with established and active agent and broker relationships in California Proven success in a structured outbound calling or virtual account management role. Proficiency in CRM platforms; experience with HubSpot is a plus. Excellent verbal and written communication skills, with a proactive, customer-first approach. Highly organized, self-motivated, and comfortable juggling multiple priorities in a fast-paced setting. Compensation and Benefits: Competitive salary plus equity stock options Flexibility to work from anywhere in the United States Unlimited PTO, including sick leave and company holidays Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents) 401(k) retirement savings plan Professional development opportunities