Deckers Brands

Senior Online Marketplace Manager Location: - London, United Kingdom - Amsterdam, Netherlands - Milan, Italy Work Arrangement: Hybrid Employment Type: Full-time Senior Online Marketplace Manager At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. COME AS YOU ARE We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be. The Role: As Senior Online Marketplace Manager, you’ll drive the long-term strategic growth and profitability of the Online Marketplace channel, shaping the direction and commercial strategy for marketplaces within the European Digital Sales business. Reporting to the E-Commerce Director, you’ll be the subject matter expert, aligning with senior leadership to embed e-commerce priorities and establishing scalable operating models for future marketplace expansion. Your impact will be organization-wide, strengthening cross-functional collaboration and improving agility and execution. Your Impact: - Develop and implement multi-year growth strategies for the European Online Marketplace channel, aligning account roadmaps and investment priorities - Shape the strategic balance across channels (DTC, Wholesale, Marketplace) to drive growth, profitability, and brand equity - Translate strategy into actionable marketplace plans with clear financial ambition and capability requirements - Lead and manage online marketplace accounts with key strategic partners, guiding forecasting, investment allocation, and risk mitigation - Influence partner roadmaps to support brand and category growth objectives - Define and execute trading and product propositions, ensuring aligned ranging, merchandise planning, and in-season execution - Use data from online marketplace accounts to inform future channel strategy recommendations - Drive cross-functional alignment across eCommerce, Wholesale, Merchandising, Operations, and Technology - Facilitate seamless set up and launch of new account business - Own performance management and reporting, proactively managing KPIs such as net sales, margin, inventory, and fulfilment - Collaborate with marketing on campaign alignment, paid marketplace media, and brand shop optimization We celebrate diversity of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Who You Are: - A team player, who thrives working in a cross functional collaborative environment - Excellent communicator and strong negotiator - Proactive, independent, and entrepreneurial approach to work - Empathetic leadership style and passion for the industry We would Love to Hear from People with: - Significant experience in eCommerce trading, marketplace management, ideally in a consumer/DTC environment - Proven track record of driving significant revenue growth through digital channels - Proficiency with major marketplace platforms and their seller tools - Extensive local market knowledge within the fashion lifestyle segment - Strong analytical skills with experience in digital analytics platforms (Google Analytics, marketplace dashboards) - Excellent communication skills, able to articulate information and collaborate across teams and with key accounts - Team leadership and development experience What We Will Give You: - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Generous Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week. - Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras. - Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme - Hybrid & Flexible Working Environment

• Collaborate with designers, art directors, and creative leaders to concept and define the narrative and copy direction for HOKA campaigns and brand initiatives • Brainstorm, craft, and present bold creative concepts and storytelling that spark emotion, capture attention, and drive measurable impact • Translate strategy and creative briefs into engaging copy concepts, narratives, and messaging that connect deeply with runners, hikers, and movers of all kinds • Create and shape stories across a wide range of digital channels—digital campaigns, site updates, social media—ensuring every touchpoint reflects HOKA’s unique voice • Craft retail, experiential narratives, and product-focused videos that turn moments of discovery into lasting brand connections • Collaborate across teams to elevate athlete and product stories that celebrate performance, possibility, and the joy of movement • Serve as a champion of the HOKA voice, ensuring communications reflect the brand's personality, values, and storytelling principles • Develop deep expertise in HOKA product language, innovation stories, and messaging frameworks to ensure consistent communication of product benefits and technologies across channels • Apply a deep understanding of running, outdoor, and lifestyle culture to ensure brand and product storytelling feels authentic, relevant, and connected to the communities HOKA serves

• Drive the transformation of Deckers’ digital experiences by uncovering deep user insights and translating them into innovative, intuitive solutions. • Lead the charge in creating seamless, high-performing journeys across web and mobile platforms. • Empower cross-functional teams by communicating research findings and actionable recommendations. • Champion experimentation and optimization, leveraging behavioral analytics and A/B testing. • Shape the future of global UX by designing scalable systems and fostering collaboration. • Be a catalyst for meaningful change—your work will directly impact how Deckers connects with customers.

• Develop and execute financial plans at channel, class, and style level to maximize sales and profitability • Build weekly category sales and inventory plans that align with brand and channel goals • Analyze historical data and current trends to identify risks and opportunities • Create and oversee bottom-up style-color level sales and buy plans, ensuring alignment with top-down guidance • Partner with Merchants and Planning Operations to secure product by market and influence sizing • Present class and style level plans in DTC Investment Review for Teva • Build regular price and markdown plans based on flow calendar and product strategies • Collaborate with Wholesale and Supply Planning through buy review conversations • Lead in-season Open-to-Buy reforecasting, ensuring optimal inventory position and responding to trends • Quantify and communicate supply disruptions, pivoting strategies to achieve goals • Share inventory positions and recommendations with ecommerce, marketing, and allocation teams • Create and share financial results and reporting, presenting findings and action points in meetings • Embrace continuous improvement and develop strategies to optimize business goals

• Plan and schedule monthly brand clinics, delivering engaging and informative training sessions • Create fun and memorable learning experiences for retail staff and consumers • Coordinate and manage demo and event schedules, delivering high-energy, product-focused experiences • Drive consumer excitement and retail sell-through at events and activations • Build and strengthen relationships across key partners, bringing energy and authenticity to every interaction • Establish credibility with leadership and stakeholders • Manage and prioritize a dynamic schedule, communicating clearly and consistently • Track and report all field activity to ensure transparency and accountability • Manage territory-based travel and logistics, supporting out-of-territory events and activations • Maintain flexibility and comfort with extensive travel

• Conduct analyses across various datasets and communicating insights and impact in context with intent on a recurring basis. • Perform rigorous quantitative analysis across relevant systems, existing dashboards, and manual sources. • Regularly share insights on progress/outcomes, potential scenarios, and trends in strategic indicators to Supply Chain leadership and review with subject matter experts to ensure appropriate context. • Enable Global Supply Chain organization to become more data driven by developing automated data accessibility and effective reporting. • Develop new dashboards that empower business stakeholders with self-service analytics. • Maintain and evolve existing reporting to be readily accessible and better fit for purpose. • Create new data sources to unlock new functionality or visibility. • Perform and present ad-hoc analyses to ensure effective execution of strategy, highlighting key takeaways to business stakeholders. • Act as translator between lab coats and business suits – communicating in a way to make insights approachable and technical details meaningful. • Support Supply Chain Excellence leadership in creating presentations for executive stakeholder reviews. • Spearhead definition of meaningful metrics, balancing subtleties, and standardization, by driving consensus with cross-functional teams. • Work with leadership and operational colleagues across Global Supply Chain to define strategic KPIs, develop implementation roadmaps in collaboration with IT partners, and socialize results with broader Deckers organization. • Drive progress of Supply Chain Think Tank initiative – a cross-functional partnership between Global Supply Chain and Enterprise Analytics teams to develop automated reports.

• Responsible for design, development, and scaling of a modern enterprise data platform within a distributed data mesh architecture. • Use advanced technical expertise in data engineering workflows, cloud-based data infrastructure, and agile product development methodologies. • Serve as primary technical product lead for a cross-functional team of data engineers, ensuring delivery of scalable, high-quality data products that support decentralized data ownership across organization. • Define and manage strategic roadmap for enterprise data platform, ensuring alignment with data mesh principles and organizational data governance standards. • Design and oversee data transformation workflows using dbt, including development of reusable data models and scalable transformation logic. • Responsible for implementation of ELT (Extract, Load, Transform) pipelines using Qlik and FiveTran for data ingestion, and Amazon Redshift for compute and analytics. • Collaborate with business stakeholders to gather and translate complex data requirements into technical specifications and actionable development tasks. • Responsible for agile development processes, including sprint planning, backlog grooming, and retrospectives, to ensure continuous delivery of platform enhancements. • Responsible for ensuring platform scalability, performance, and reliability, including monitoring data pipeline health and optimizing resource usage across cloud infrastructure. • Provide technical leadership and mentorship to data engineers, promoting best practices in data modeling, transformation, and agile delivery.

• Support replenishment and inventory strategy for continuous core program (CCP) items • Monitor global inventory health, forecast accuracy, and sell-through to optimize product flow • Coordinate with factories, suppliers, and planning teams to maintain continuous production for core products • Drive speed-to-market initiatives by supporting critical path activities and identifying opportunities to reduce lead times and improve supply chain agility • Validate approvals and allocations for product launches and collaborations • Confirm and communicate additional costs and allocations for collaborative projects • Track production, transit, and delivery schedules for NPI, MPP, Speed to Market, and Collab projects • Coordinate with regional teams to resolve at-risk items and develop frameworks for future programs

Role Description The Call Loop Representative is a compassionate solution finder with excellent listening skills and a close attention to detail. The Call Loop Representative will support the customer experience department by delivering an elevated customer service experience while serving as a first point of contact for general inquiries to resolve customers’ concerns. A strong candidate for this role is able to provide quick resolutions to meet customer’s needs and establish relationships. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Your Impact - Answering inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner - Processing orders, returns, modifications, credit memos and debit memos for dealers and sales representatives - Communicating effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders - Building customer relationships - earn their loyalty and trust by being kind and helpful - Adhering to department policies regarding wholesale orders processes Qualifications - Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time - Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns - An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand - Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment - Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision - Comfortable and flexible with changing priorities - Able to promote strong work ethics – punctual, reliable and responsible - Highly motivated, a team player and a motivated self-starter - One or more years of customer contact handling utilizing both written and verbal communication preferred - Bachelor’s degree preferred - Proficiency with technology and its function as a resource for solving problems - Proficiency in Microsoft Applications Benefits - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. - Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development. - Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle. Salary $18.85 - $21.65. The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in Broomfield, Colorado. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

• Manage and own global/North America retail operations projects, planning, executing, and reporting competitive bidding to generate value in cost, quality, and service • Collaborate with Global Procurement leadership to implement standardized processes and align strategies with key stakeholders • Gather and translate business requirements into clear, comprehensive RFP documents • Identify potential suppliers and conduct vendor comparison research • Coordinate all aspects of the competitive bidding process, including communication, timeline management, cost comparisons, and contract reviews • Perform complex data analysis, compile recommendations, and drive alignment around best value options • Lead or assist negotiations with vendors to optimize benefits and maximize value • Support or lead contract review processes with internal and external partners • Stay informed on supply and industry trends to ensure Deckers achieves the best value • Manage reporting projects to identify cost optimization opportunities and track value achieved • Optimize contract management processes to support procurement strategies • Collaborate with internal stakeholders to plan for future initiatives and achieve business goals • Maintain project documentation and assist with reporting and data analytics • Manage procurement project workflow tools