Dameno | Monaco Real Estate

• Perform functional, regression, and end-to-end testing of product features and workflows. • Conduct full validation to ensure product functionality aligns with real-world immigration and international services processes. • Re-test or double-test issues across the full workflow, not limited to the scope of a single ticket. • Identify, reproduce, and document defects with clear bug reports and reproduction steps. • Validate fixes and verify resolution of previously reported issues. • Assist with the development and maintaining test plans, test cases, and test scenarios for new and existing functionality. • Document test execution and results in test management platforms such as TestRail or similar tools. • Create and assist with maintain release notes, QA documentation, and internal testing guides, and knowledge transfer with internal stakeholders (solutions/sales, support, etc.) • Collaborate with product managers to ensure user stories accurately reflect domain workflows and regulatory requirements. • Work closely with developers and QA engineers to clarify requirements, hand off testing tasks, and validate solutions. • Provide insights from real-world practice to help improve product usability and workflow design.

• Investigate, troubleshoot, and resolve complex technical issues related to our software products, diving deep into the code when necessary. • Collaborate with the Tier 1 support team to address escalated support tickets, providing expert guidance and assistance. • Document customer interactions and resolutions in our Zendesk ticketing system, maintain accurate records, and ensure proper follow-up. • Work closely with the development team to identify, report, and resolve software bugs. • Contribute to creating and maintaining knowledge base articles, technical documentation, and other support resources. • Participate in ongoing training to stay current with product updates, new features, and industry trends. • Provide feedback and recommendations to improve product functionality, usability, and performance.