CSX

• Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment • Performs analysis and problem resolution • Review quarterly releases, make recommendations and communicate changes & enhancements • Provide production support across Oracle HCM modules (Core HR,ORC, Talent, Learning, Compensation, Benefits) • Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws • Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing • Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations • Develop, document, and maintain all current and new business process workflows for efficiency • Communicate with project teams, business partners, and vendors • Strong focus on the employee experience supporting self-service transactions • Leverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify opportunities for automation across the organization • Experience in Oracle Transaction Business Intelligence (OTBI) and Oracle Business Intelligence Publisher (BIP) • Manage personalization to ensure simple navigation and ease of use • Develop test plans/scripts, execute testing scenarios and validate results

• Lead and manage quarterly Oracle HCM Cloud releases • Ensure timely review of Oracle documentation and plan for upcoming features • Maintain system stability, performance, and data integrity • Conduct thorough UAT with a focus on user experience and performance • Deliver a modern, intuitive, AI-enabled user experience