Corvias Corporate Services, LLC

Role Description The Leasing Consultant is a customer focused sales position responsible for facilitating the leasing process, tracking progress from initial contact through lease generation. This remote role handles a high volume of inbound and outbound calls and requires: - Strong customer engagement - Excellent time management - In-depth product knowledge - Active listening - Tenacity to convert leads to residents The ability to meet key performance indicators for occupancy while providing a positive customer experience is at the forefront of this role. Primary Responsibilities Include: - Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals. - Maintain thorough knowledge of lease terms, specifications, and all community policies. - Answer all prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information. - Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio. - Effectively convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases. - Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities. - Guide prospective residents through the leasing process through virtual communication. - Accurately process applications for residency, prepare lease agreements and other occupancy-related documents, and collect payments. - Audit and review applicant waitlist daily. - Manage home assignments per standard operating procedures. - Effectively resolve prospective resident concerns and issues. - Contribute to team goals by adhering to standard operating procedures and achieving occupancy goals. - Build and maintain collaborative relationships with leasing and resident on-site team members. - Champion the Corvias culture, mission, vision, and values. - Leverage leasing software to streamline communications and ensure data integrity. - Verify completion of all phases of the leasing application process. - Ensure smooth transition from resident lease signing to move-in inspection. - Other duties as assigned. Qualifications - 2+ years of prior work experience in sales, marketing, leasing, hospitality, or customer service. - Active listening skills to identify what is driving or hindering progress toward closing residential lease agreements. - Excellent oral and written communication skills. - Ability to take personal responsibility for the quality and timeliness of work. - Must be independent, self-motivated, and possess a positive attitude. - Detail and process oriented with the ability to adhere to program guidelines. - Exceptional interpersonal skills with proven ability to engage with diverse backgrounds. - Ability to adapt to changing situations and customer needs. - Demonstrable proactive approach to problem-solving. - Ability to work in a remote setting and manage multiple priorities. - Customer-focused with empathy for the customer experience. - Computer proficiency, including knowledge of word processing, spreadsheet, and database software. Requirements - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. - Teamwork and Collaboration - Capable of working well with others to achieve goals. - Problem Solving and Decision Making - Uses critical thinking to evaluate problems and identify solutions. - Resilience - Thrives in a rapidly changing environment. - Creativity and Innovation - Thinks beyond traditional models to find new opportunities. - Influence - Impacts others' thinking and decisions through relationship building. Benefits - Hourly rate estimated to be $20.00 to $24.00 an hour depending on experience. - A choice between two benefit-rich medical, dental, and vision plans. - 401(k) with immediate 100% vesting and up to a 4% contribution match. - Generous paid time off that increases throughout your career. - 12 paid holidays. - Paid time off to volunteer. - 100% paid life and AD&D insurance. - Company paid short-term and long-term disability coverage. - Parental Leave. - Military Leave. - Flexible Spending Accounts (Health and Dependent Care). - Complimentary Employee Assistance Program. - Tuition reimbursement to support growth and development.

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience. Who We Are At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. While the role is remote, we do require that the successful candidate live within a reasonable driving distance to one of the 7 military bases where we have housing which are as follows: Ft. Rucker, AL, Ft. Riley, KS, Ft. Polk, LA, Ft. Meade, MD, Aberdeen Proving Grounds (APG), MD, Ft. Bragg, NC, and Ft. Sill, OK. How You'll Contribute to the Team: The Service Center Coordinator is a customer focused role and is responsible for entering work orders in the work order system, tracking progress through completion and adhering to standard operating procedures, ensuring an exceptional resident experience. This role will be accountable for ensuring work order documentation is organized, accurate, timely, and reliable, allowing leaders to make strategic decisions regarding resource allocation, work sequencing, and project interdependencies to ensure timely deliverables. This position requires excellent organizational and time-management skills, attention to detail, and the ability to communicate effectively with a high level of professionalism. Primary Responsibilities Include: - Support the productivity of the maintenance team by ensuring accurate and timely work order documentation in the property management software system, ensuring team can optimize time to focus on key priorities and meet metrics for customer satisfaction and service response times. - Contribute to team goals by adhering to standard operating procedures for work order prioritization. Maintain in-depth knowledge of Company standard operating procedures and maintenance programs. - Enter work orders and maintain accurate records of service requests, work orders, and customer interactions received from incoming calls to the work order line, call center emails, and the resident portal. - Build and maintain effective working relationships with internal and external stakeholders, including residents and vendors. - Communicate and coordinate planned service visits with residents, contractors, and maintenance team. Maintain consistent communication with assigned contractors, maintenance, and residents to follow up on activities to ensure timely completion of work. - Demonstrate and maintain a working knowledge of accounting and control concepts and protocols. Enter purchase orders, link the PO to the work order, and ensure all purchase orders are accurately received in property management software system upon completion of work. - Review work order details report for all work order priorities – open, closed and cancelled. Make corrections in system in accordance with policy. - Escalate unresolved concerns to the Regional Service Coordinator. - Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism. - Other duties as assigned. Role Specific Requirements Include: - 2+ years of relevant work experience in property management and/or facilities operations with customer service experience and knowledge of residential maintenance operations. - Knowledge of the invoice processing cycle from PO creation, matching invoice to work order, and payment processing. - Excellent oral and written communication skills with the ability to communicate information and ideas with clarity and precision through phone, email, and electronically through the resident portal. - Ability to take personal responsibility for the quality and timeliness of work and achieve results with little oversight. - Must be independent, self-motivated to be productive and efficient, and possess a positive attitude, operating well in a remote team environment that is focused on collaboration and accountability. - Detail and process oriented with the ability to adhere to program guidelines and standard operating procedures and workflows to maintain efficiency and operational consistency. - Must possess exceptional interpersonal skills with proven ability to engage and make connections with residents from diverse backgrounds. - Ability to adapt to changing situations and customer needs. - Demonstrable proactive approach to problem-solving with the ability to make decisions and address customer concerns effectively; willing to seek assistance/guidance when needed. - Ability to work in a remote setting and manage multiple and competing priorities in a fast paced, dynamic environment, while being attentive to details. - Customer-focused with empathy for the customer experience and the ability to interact with residents in a professional and courteous manner. - Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. Proficiency utilizing property management software throughout the work order lifecycle. Competencies: Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind. Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible. Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation. Exceptional Benefits for Exceptional Team Members The hourly rate for this position is estimated to be $20.00 to $25.00 an hour depending on experience, skills, qualifications, and work location. As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow. Corvias employees are eligible for: - A choice between two benefit-rich medical, dental and vision plans - 401(k) with immediate 100% vesting and up to a 4% contribution match - Generous paid time off that increases throughout your career - 12 paid holidays - Paid time off to volunteer - 100% paid life and AD&D insurance - Company paid short-term and long-term disability coverage - Parental Leave - Military Leave - Flexible Spending Accounts (Health and Dependent Care) - Complimentary Employee Assistance Program - Tuition reimbursement to support growth and development Equal Opportunity Employer/Veterans/Disabled Corvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws Learn more about Corvias’ External Recruiting Policy. Thank you for your interest.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Leasing Consultant is a customer focused sales position responsible for facilitating the leasing process, tracking progress from initial contact through lease generation. This remote role requires handling a high volume of inbound and outbound calls and demands strong customer engagement, excellent time management, in-depth product knowledge, active listening, and the tenacity to convert leads to residents. The ability to meet key performance indicators for occupancy, while meeting customer housing needs and providing a positive customer experience is at the forefront of this role. - Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals. - Maintain thorough knowledge of lease terms, specifications, and all community policies. - Answer all prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information. - Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio. - Effectively convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases. - Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities. - Guide prospective residents through the leasing process through virtual communication. - Accurately process applications for residency, prepare lease agreements, and collect prorated rent payments, security deposits, and application fees. - Audit and review applicant waitlist daily. - Manage home assignments per standard operating procedures, minimizing vacancy loss. - Effectively resolve prospective resident concerns and issues. - Contribute to team goals by adhering to standard operating procedures and achieving occupancy goals. - Build and maintain collaborative relationships with leasing and resident on-site team members and prospective residents. - Champion the Corvias culture, mission, vision, and values. - Leverage leasing software to streamline communications and ensure data integrity. - Verify completion of all phases of the leasing application process. - Ensure smooth transition from resident lease signing to move-in inspection. - Other duties as assigned. Qualifications - 2+ years of prior work experience in sales, marketing, leasing, hospitality, or customer service. - Active listening skills necessary to remain attuned to prospective renters' needs. - Excellent oral and written communication skills. - Ability to take personal responsibility for the quality and timeliness of work. - Must be independent, self-motivated, and possess a positive attitude. - Detail and process-oriented with the ability to adhere to program guidelines. - Exceptional interpersonal skills with proven ability to engage with diverse backgrounds. - Ability to adapt to changing situations and customer needs. - Demonstrable proactive approach to problem-solving. - Ability to work in a remote setting and manage multiple priorities. - Customer-focused with empathy for the customer experience. - Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. Requirements - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. - Teamwork and Collaboration - Capable of working well with others to achieve goals. - Problem Solving and Decision Making - Uses critical thinking to evaluate problems and identify solutions. - Resilience - Thrives in a rapidly changing environment. - Creativity and Innovation - Thinks beyond traditional models to find new opportunities. - Influence - Impacts others' thinking and decisions through relationship building. Benefits - Hourly rate estimated to be $20.00 to $24.00 depending on experience. - A choice between two benefit-rich medical, dental, and vision plans. - 401(k) with immediate 100% vesting and up to a 4% contribution match. - Generous paid time off that increases throughout your career. - 12 paid holidays. - Paid time off to volunteer. - 100% paid life and AD&D insurance. - Company paid short-term and long-term disability coverage. - Parental Leave. - Military Leave. - Flexible Spending Accounts (Health and Dependent Care). - Complimentary Employee Assistance Program. - Tuition reimbursement to support growth and development.

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience. Who We Are At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. lues superior customer service skills, innovation, and hard work. We’ll also provide you with abundant opportunities for professional growth and giving back. While the role is remote, we currently only hire selected candidates from the following states: AL, FL, GA, IN, KS, LA, MA, MD, MI, NC, OK, RI, TN, and TX. How You'll Contribute to the Team: The Marketing & Communications Coordinator provides operational support for Corvias Property Management, including facilitation of local communication, dissemination of company messages and campaigns, and management and maintenance of the editorial calendar and stakeholder distribution lists. This role will be accountable for curating and managing content across multiple channels while reinforcing a cohesive employee and brand identity. The position works closely with Corporate Marketing & Communications to ensure timely, coordinated, and holistic communication activities that support organizational priorities. This position requires a detail-oriented self-starter with an eye for strategic content that elevates brand trust and reputation. The ability to think and operate holistically while managing multiple projects and deadlines is essential to supporting department goals. Primary Responsibilities Include: - Manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. - Support the Corvias Property Management team disseminating company messages and campaigns to internal and external audiences. - Partner closely with Corvias Corporate Marketing & Communications to ensure alignment, coordination, and effective information sharing between teams. - Support the development and deployment of engagement strategies to build culture, including coordinating communications for community-based activities and finding opportunities to aid in driving the culture of the organization. - Coordinate events, collateral materials, etc. that support the goals of program objectives through stakeholder engagement, including employee volunteering. - Manage and maintain stakeholder distribution lists. - Maintain and update the department editorial calendar to support content deployment. - Create and curate compelling content, including writing, updating and publishing material for intranet, reinforcing a cohesive employee and employer brand identity. - Coordinate production of promotional materials. - Role Specific Requirements Include: - Bachelor's Degree preferred or equivalent professional experience. - 6+ years of professional communications management experience, including internal and external communications experience, preferably in government or military environments. - Excellent project management skills, ability to ramp up quickly with industry terms and technologies, and the business acumen to succeed. - Excellent oral and written communication skills, with the ability to adapt and tailor content for diverse audiences and communication needs, aligned to modern digital communication practices. - Flexible attitude with respect to work assignments; proven ability to be proactive while managing multiple and competing priorities and projects in a dynamic environment while being attentive to details. - Demonstrable proactive approach to problem-solving with strong decision-making capability; willing to seek assistance/guidance when needed. - Demonstrated ability to connect the dots between teams to create value-added opportunities and work cross-functionally to build relationships at all levels inside and outside the organization. - Ability to take personal responsibility for the quality and timeliness of work and achieve results with little oversight. - Must be proactive, independent, self-motivated and possess a positive attitude, operating well in a team environment that is focused on collaboration and accountability.Proficiency with Microsoft Office (Word, Excel, PowerPoint) and email campaign tool a plus. Competencies: - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind. - Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. - Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation. - Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. - Dynamic Learning Mindset - Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity. Exceptional Benefits for Exceptional Team Members The salary range for this position is estimated to be $80,000 to $90,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 10% of the base salary As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow. Corvias employees are eligible for: - A choice between two benefit-rich medical, dental and vision plans - 401(k) with immediate 100% vesting and up to a 4% contribution match - Generous paid time off that increases throughout your career - 12 paid holidays - Paid time off to volunteer - 100% paid life and AD&D insurance - Company paid short-term and long-term disability coverage - Parental Leave - Military Leave - Flexible Spending Accounts (Health and Dependent Care) - Complimentary Employee Assistance Program - Tuition reimbursement to support growth and development Equal Opportunity Employer/Veterans/Disabled Corvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws Learn more about Corvias’ External Recruiting Policy. Thank you for your interest.