Consumer Cellular, Inc.

• Customer Connection - You will be the introduction to the Consumer Cellular experience. • Building Value - At Consumer Cellular, we say, “People come for the price, but stay for the experience.” • Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust and ask more questions. • Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer. • Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools (don’t worry, we will train you on all of them). • Being a Team Player – We win together!

• Customer Connection - You will be the introduction to the Consumer Cellular experience. • Building Value - You will be able to provide the best recommendations on products and services that fit both their budget and lifestyle. • Overcoming Objections – You are able to overcome objections by addressing concerns and highlighting why Consumer Cellular is the smart choice. • Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer. • Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools. • Being a Team Player – We win together!

• Customer Connection - You will be the introduction to the Consumer Cellular experience. • Building Value - Provide the best recommendations on products and services. • Overcoming Objections – Build trust and address concerns. • Closing the Sales - Recognize the right time to close the sale. • Integrity and Accuracy - Maintain accurate records using internal tools. • Being a Team Player – Celebrate and respect each other’s strengths and differences.

• Customer Champion • Technology Troubleshooter • Highly Organized and Motivated • Team Player

• Customer Connection - You will be the introduction to the Consumer Cellular experience. • Building Value - Your role is what brings this to life. • Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust. • Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale. • Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools. • Being a Team Player – We win together!