ConnectMed360

ConnectMed360 is seeking a Program Support Coordinator - Pharmacy Technician. This position is Full-Time, working Monday - Friday from 10am - 6:30pm EST. We offer quarterly incentive bonuses with plenty of growth opportunities! Remote work available. Come and join our Team making a difference for patients with rare diseases! Salary is starting $23 per Hour or up, depending on experience ConnectMed360 is a unique model creating customized patient support programs that connect manufacturers, providers, and patients to simplify the patient journey and deliver specialty medications and coordinated care quickly. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability The Program Support Coordinator (PSC) ensures the timely and accurate handling of the program’s prescription fulfillment process including, but not limited to, all pharmacy/prescription billing aspects; managing the timeline for the prior authorizations process; assisting patients with the activation procedures for savings cards; and thoroughly serving all other patient needs while providing exceptional service. Major Responsibilities for the Program Support Coordinator include: - Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service. - Serves as primary contact for receiving phone calls from patients and physicians. - Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. - Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs. - Maintain HIPAA patient confidentiality - Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members. - Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws. - Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles. - Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality. Qualifications for the Program Support Coordinator include: Education/Learning Experience ✓Required: Associate’s Degree or equivalent work experience ✓Desired: Pharmacy Technician Certification; equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field Work Experience ✓Required: 2+ years of pharmacy technician experience ✓Desired: Retail pharmacy experience Skills/Knowledge ✓Required: Customer Service ✓Desired: : Familiar with general pharmacy terminology, billing quantity, SIG codes, brand and generic names of medication. Proficient in data entry, verbal skills, computer skills and the ability to learn department’s software system. Licenses/Certifications ✓Required: Registration/Certification with Board of Pharmacy as required by law ✓Desired: Certified Pharmacy Technician (PTCB)

ConnectMed360 is seeking a Program Support Coordinator - Pharmacy Technician. This position is Full-Time, working Monday - Friday from 10am - 6:30pm EST. We offer quarterly incentive bonuses with plenty of growth opportunities! Remote work available. Come and join our Team making a difference for patients with rare diseases! Salary is starting $23 per Hour or up, depending on experience ConnectMed360 is a unique model creating customized patient support programs that connect manufacturers, providers, and patients to simplify the patient journey and deliver specialty medications and coordinated care quickly. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability The Program Support Coordinator (PSC) ensures the timely and accurate handling of the program’s prescription fulfillment process including, but not limited to, all pharmacy/prescription billing aspects; managing the timeline for the prior authorizations process; assisting patients with the activation procedures for savings cards; and thoroughly serving all other patient needs while providing exceptional service. Major Responsibilities for the Program Support Coordinator include: - Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service. - Serves as primary contact for receiving phone calls from patients and physicians. - Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. - Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs. - Maintain HIPAA patient confidentiality - Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members. - Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws. - Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles. - Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality. Qualifications for the Program Support Coordinator include: Education/Learning Experience ✓Required: Associate’s Degree or equivalent work experience ✓Desired: Pharmacy Technician Certification; equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field Work Experience ✓Required: 2+ years of pharmacy technician experience ✓Desired: Retail pharmacy experience Skills/Knowledge ✓Required: Customer Service ✓Desired: : Familiar with general pharmacy terminology, billing quantity, SIG codes, brand and generic names of medication. Proficient in data entry, verbal skills, computer skills and the ability to learn department’s software system. Licenses/Certifications ✓Required: Registration/Certification with Board of Pharmacy as required by law ✓Desired: Certified Pharmacy Technician (PTCB)

ConnectMed360 is seeking a Program Support Coordinator - Pharmacy Technician. This position is Full-Time, working Monday - Friday from 10am - 6:30pm EST. We offer quarterly incentive bonuses with plenty of growth opportunities! Remote work available. Come and join our Team making a difference for patients with rare diseases! Salary is starting $23 per Hour or up, depending on experience ConnectMed360 is a unique model creating customized patient support programs that connect manufacturers, providers, and patients to simplify the patient journey and deliver specialty medications and coordinated care quickly. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability The Program Support Coordinator (PSC) ensures the timely and accurate handling of the program’s prescription fulfillment process including, but not limited to, all pharmacy/prescription billing aspects; managing the timeline for the prior authorizations process; assisting patients with the activation procedures for savings cards; and thoroughly serving all other patient needs while providing exceptional service. Major Responsibilities for the Program Support Coordinator include: - Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service. - Serves as primary contact for receiving phone calls from patients and physicians. - Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. - Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs. - Maintain HIPAA patient confidentiality - Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members. - Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws. - Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles. - Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality. Qualifications for the Program Support Coordinator include: Education/Learning Experience ✓Required: Associate’s Degree or equivalent work experience ✓Desired: Pharmacy Technician Certification; equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field Work Experience ✓Required: 2+ years of pharmacy technician experience ✓Desired: Retail pharmacy experience Skills/Knowledge ✓Required: Customer Service ✓Desired: : Familiar with general pharmacy terminology, billing quantity, SIG codes, brand and generic names of medication. Proficient in data entry, verbal skills, computer skills and the ability to learn department’s software system. Licenses/Certifications ✓Required: Registration/Certification with Board of Pharmacy as required by law ✓Desired: Certified Pharmacy Technician (PTCB)

ConnectMed360 is seeking Program Support Supervisor role. This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities! A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We are seeking a Program Support Supervisor to grow with us! The hours for this position is Monday- Friday 9:00 - 5:00 EST. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. ConnectMed360 is a unique model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Starting salary: $60K and up We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Quarterly Incentive Bonuses - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability Summary: The Program Support Supervisor is responsible for supervising the accuracy and timeliness of the program’s billing function, prescription fulfillment process, and pharmacy/medical benefits investigations. Major responsibilities: - Manages the verification of current coverage with third party payers and obtains authorizations as needed. - Helps with the resolution of billing issues such as claim resubmissions to all payers, changes in coverage, and claims adjustments. - Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hardcopy prescription. - Communicates as required with client/patients about billing issues, including the results of applications for financial hardship assistance and other responses to customer inquiries about billing. - Communicates as required with manufacturer sales representatives. - Coordinates and participates in conference calls with manufacturer partners when requested. - Oversees record keeping so that all information is accurate and complete and manages the flow of up-to-date information between billing department and other parts of the Company, such as the accounts receivable, accounts payable and customer service departments. - Generates and analyzes reports. - Assists with developing, reviewing, and suggesting changes to prescription fulfillment department policies and procedures as needed. - Ensures ongoing compliance with all laws and regulations; ensures the department meets or exceeds accreditation standards; and implements ‘’best practices’ in all departmental activities. - Delegates authority when necessary to ensure that all responsibilities of this position are fulfilled in a timely and accurate manner. - Helps with the completion of pharmacy and medical cases when needed. - Assists with managing and training staff in benefits investigations. - Monitors daily calls/cases/chats. - Other duties as assigned. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Position Qualifications: Education/Learning Experience: - Required: Associate’s Degree or equivalent from a 2-year college or technical school, or certificate program in pharmacy and/or healthcare Work Experience: - Required: Minimum of two years’ pharmacy experience - Desired: 1 to 3 years’ experience in Healthcare Management, preferred Skills/Knowledge: - Required: Ability to organize and plan the activities of team, delegate appropriately, provide superior level of customer service, and computer experience to include accounting and billing software. Must be a team player. - Desired: Licenses/Certifications: - Required: Registration/Certification with Board of Pharmacy as required by law - Desired: Certified Pharmacy Technician (PTCB)

ConnectMed360 is seeking Program Support Supervisor role. This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities! A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We are seeking a Program Support Supervisor to grow with us! The hours for this position is Monday- Friday 9:00 - 5:00 EST. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. ConnectMed360 is a unique model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Starting salary: $60K and up We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Quarterly Incentive Bonuses - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability Summary: The Program Support Supervisor is responsible for supervising the accuracy and timeliness of the program’s billing function, prescription fulfillment process, and pharmacy/medical benefits investigations. Major responsibilities: - Manages the verification of current coverage with third party payers and obtains authorizations as needed. - Helps with the resolution of billing issues such as claim resubmissions to all payers, changes in coverage, and claims adjustments. - Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hardcopy prescription. - Communicates as required with client/patients about billing issues, including the results of applications for financial hardship assistance and other responses to customer inquiries about billing. - Communicates as required with manufacturer sales representatives. - Coordinates and participates in conference calls with manufacturer partners when requested. - Oversees record keeping so that all information is accurate and complete and manages the flow of up-to-date information between billing department and other parts of the Company, such as the accounts receivable, accounts payable and customer service departments. - Generates and analyzes reports. - Assists with developing, reviewing, and suggesting changes to prescription fulfillment department policies and procedures as needed. - Ensures ongoing compliance with all laws and regulations; ensures the department meets or exceeds accreditation standards; and implements ‘’best practices’ in all departmental activities. - Delegates authority when necessary to ensure that all responsibilities of this position are fulfilled in a timely and accurate manner. - Helps with the completion of pharmacy and medical cases when needed. - Assists with managing and training staff in benefits investigations. - Monitors daily calls/cases/chats. - Other duties as assigned. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Position Qualifications: Education/Learning Experience: - Required: Associate’s Degree or equivalent from a 2-year college or technical school, or certificate program in pharmacy and/or healthcare Work Experience: - Required: Minimum of two years’ pharmacy experience - Desired: 1 to 3 years’ experience in Healthcare Management, preferred Skills/Knowledge: - Required: Ability to organize and plan the activities of team, delegate appropriately, provide superior level of customer service, and computer experience to include accounting and billing software. Must be a team player. - Desired: Licenses/Certifications: - Required: Registration/Certification with Board of Pharmacy as required by law - Desired: Certified Pharmacy Technician (PTCB)

ConnectMed360 is seeking a Program Support Coordinator - Pharmacy Technician. This position is Full-Time, working Monday - Friday from 10am - 6:30pm EST. We offer quarterly incentive bonuses with plenty of growth opportunities! Remote work available. Come and join our Team making a difference for patients with rare diseases! Salary is starting $23 per Hour or up, depending on experience ConnectMed360 is a unique model creating customized patient support programs that connect manufacturers, providers, and patients to simplify the patient journey and deliver specialty medications and coordinated care quickly. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability The Program Support Coordinator (PSC) ensures the timely and accurate handling of the program’s prescription fulfillment process including, but not limited to, all pharmacy/prescription billing aspects; managing the timeline for the prior authorizations process; assisting patients with the activation procedures for savings cards; and thoroughly serving all other patient needs while providing exceptional service. Major Responsibilities for the Program Support Coordinator include: - Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service. - Serves as primary contact for receiving phone calls from patients and physicians. - Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. - Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs. - Maintain HIPAA patient confidentiality - Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members. - Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws. - Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles. - Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality. Qualifications for the Program Support Coordinator include: Education/Learning Experience ✓Required: Associate’s Degree or equivalent work experience ✓Desired: Pharmacy Technician Certification; equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field Work Experience ✓Required: 2+ years of pharmacy technician experience ✓Desired: Retail pharmacy experience Skills/Knowledge ✓Required: Customer Service ✓Desired: : Familiar with general pharmacy terminology, billing quantity, SIG codes, brand and generic names of medication. Proficient in data entry, verbal skills, computer skills and the ability to learn department’s software system. Licenses/Certifications ✓Required: Registration/Certification with Board of Pharmacy as required by law ✓Desired: Certified Pharmacy Technician (PTCB)