ComplyAdvantage

Role Description We’re seeking customer-centric Technical Account Managers to lead strategic customer transitions onto our next-generation Mesh platform. In this role, you’ll own a portfolio of high-value, high-complexity customers through migration and long-term platform adoption, acting as a trusted technical advisor during a critical transformation period. You’ll work directly with customer technical and operational teams to remove migration blockers, optimize integrations, and ensure successful adoption of our modern compliance platform. This role combines hands-on technical problem solving with strategic customer ownership, making it ideal for individuals who enjoy working at the intersection of technology, delivery, and customer success. This role is initially aligned to a strategic platform migration initiative over the next 12–18 months, with a clear long-term path within Technical Account Management and Customer Experience as customer ownership expands beyond migration delivery. This role reports into our Professional Services organization and is part of our Technical Account Management team. What You'll Do - Customer Ownership & Technical Advisory - Own a portfolio of strategic customer relationships through migration and post-migration adoption. - Serve as the primary technical advisor for customers adopting the Mesh platform. - Drive technical health, adoption, and platform optimization following migration completion. - Conduct technical discovery sessions to understand customer architectures, operational workflows, and migration blockers. - Partner closely with customer engineering, operations, and compliance teams to deliver successful technical outcomes. - Act as the technical liaison between customers and internal Product, Engineering, and Customer teams. - Build trusted relationships with customer stakeholders by providing pragmatic, solution-oriented guidance throughout the migration journey. - Platform Migration & Technical Execution - Lead end-to-end technical migrations from legacy products to our modern Mesh platform. - Develop script-based workarounds and lightweight integration logic to bridge gaps between customer systems and our APIs. - Troubleshoot technical integration, configuration, and adoption challenges across complex customer environments. - Work closely with customer engineering teams to minimize disruption and optimize implementation timelines. - Document migration patterns, reusable tooling, and scalable delivery processes to accelerate future platform transitions. - Provide hands-on technical support during migration planning, execution, and post-migration validation. - Support data mapping, transformation, and workflow modernization activities during platform transitions. Qualifications - 3+ years in a customer-facing technical role such as Technical Account Manager, Solutions Engineer, Implementation Engineer, Technical Consultant, or similar. - Experience working with APIs, integrations, and modern SaaS platforms. - Scripting experience in Python, JavaScript, or similar languages. - Experience supporting data migrations, platform transitions, or systems integration projects. - Ability to troubleshoot API workflows, JSON/XML payloads, and technical configuration issues. - Familiarity with automation tooling and AI-assisted workflows, including practical exposure to LLM-enabled systems. - Strong problem-solving skills with a pragmatic, customer-first mindset. - Excellent communication skills with the ability to explain complex technical concepts to technical and non-technical audiences. - Comfortable operating autonomously in fast-moving environments with evolving requirements. Requirements - Experience in RegTech, FinTech, or compliance technology environments. - Familiarity with transaction monitoring, customer screening, or identity verification workflows. - Experience supporting SaaS modernization or legacy platform migration initiatives. - Data transformation or workflow automation experience. - Prior experience in Technical Account Management, Professional Services, or customer-facing technical consulting roles. Benefits - Equity as we want you to have a part of what we are building. - Unlimited Time Off Policy. A work-life balance and focus on our well-being is critical. - Budget to set up your home office upon joining. - Annual learning budget to drive your performance and career development. - Comprehensive Private Health Insurance through Advancecare. - Work from anywhere policy up to 90 days during the year. - The base salary range for this role is 42,000 - 51,000 EUR + bonus, equity, and benefits. The actual pay may vary based on factors such as location, experience, and skills.

At ComplyAdvantage, we’re building the intelligence infrastructure to fight financial crime. As Senior Director of Revenue Operations, you’ll design and scale the operating system behind our global go-to-market strategy. This high-impact role bridges GTM strategy, execution, and data - aligning Sales, Marketing, Customer Success, Finance, and Product to drive predictable, efficient growth across regions, products, and customer segments. Join a mission-driven SaaS company tackling global financial crime as our Senior Director of Revenue Operations. You’ll build and scale a world-class RevOps function that powers our next phase of growth, driving alignment across GTM teams, enhancing forecasting accuracy, and elevating sales efficiency. What Success Looks Like: A unified GTM operating rhythm across Sales, Marketing, and Customer Success Accurate, AI-enhanced forecasting and full pipeline visibility Clean, trusted revenue data driving board-ready insights and decisions A modern, integrated tech stack fuelling automation and GTM productivity A high-performing, globally distributed RevOps team with measurable ROI Your Areas of Impact: GTM Strategy & Operating Model: Partner with execs to shape long-term planning, TAM/ICP, and customer journey strategy Revenue Program Management: Drive quarterly GTM initiatives and eliminate bottlenecks across the funnel Analytics & Forecasting: Govern end-to-end data, build actionable dashboards, and deliver strategic insights Tech & Infrastructure: Own and optimize our GTM tech stack (Salesforce, Outreach, Gong, etc.) with a focus on AI, automation, and integration Pricing & Deal Desk: Run a high-impact Deal Desk and support strategic pricing with operational rigor Team Leadership: Build a resilient, global RevOps org with a culture of experimentation, enablement, and execution What You Bring: Parental leave and childcare benefits Life Insurance to protect your loved ones Medical (100%), Dental (90%), and Vision (80%) contribution Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses 401k Contribution Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance) Pre-Tax transit benefits About us: Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.