CoLab Software

• Lead investigation and response activities for security incidents, suspicious activity, and emerging threats • Design, implement, and improve security monitoring, detection, and response capabilities across our AWS environment • Develop and maintain effective detection rules, alerting strategies, and investigation procedures • Conduct post-incident reviews to identify root causes, lessons learned, and preventative measures • Identify security exposures, vulnerabilities, misconfigurations, and non-compliance risks and communicate recommendations clearly • Perform security assessments of third-party vendors, services, and technologies • Partner with Technology and Product teams to design secure solutions and strengthen existing controls • Support vulnerability management, threat modeling, and endpoint security initiatives • Create and maintain security documentation, standards, and operational procedures • Contribute to security awareness efforts and provide guidance on secure business practices • Stay current on evolving threats, attacker techniques, and defensive technologies

• Design and continuously evolve CoLab's organizational structure to support scale. • Serve as the trusted business partner to every functional leader, helping them build high-performing teams, make better organizational decisions, navigate difficult people challenges, and run their functions with greater clarity and effectiveness. • Build scalable operating systems and cross-functional processes that improve execution. • Uphold CoLab's culture and performance bar through every stage of the employee lifecycle. • Serve as a strategic partner to the CEO, CTO, and executive team on organizational and business decisions. • Lead strategic operational initiatives that remove friction across the business, improve execution, and help the executive team focus on the highest-leverage work. • Coach managers to become exceptional leaders. Build manager capability through practical coaching, feedback, and clear people practices so every employee has a great manager—not just a great job. • Raise the bar for talent across the company by improving hiring quality, calibration, succession planning, and performance management.

• Help design and build CoLab's next-generation simulation review capabilities. • Build services that ingest and process simulation data from industry-standard engineering software. • Develop high-performance visualization experiences capable of displaying large simulation datasets. • Partner closely with Product, Design, and customers to validate ideas before building them. • Spend time embedded with the Engineering Reviews team to develop deep product and customer understanding before transitioning onto the Simulation team. • Contribute to architectural decisions that will shape this product area for years to come. • Improve performance, scalability, and reliability as simulation capabilities grow. • Collaborate with engineers across the platform to ensure simulation becomes a seamless part of the broader CoLab experience.

• Interpret complex customer problems and work alongside Product, Design, and Engineering to build solutions that deliver measurable value for customers. • Design, build, and maintain customer-facing product capabilities across desktop and web technologies. • Develop integrations with leading CAD and PLM platforms, helping engineering teams work seamlessly within their existing Mechanical Engineering Lifecycle workflows. • Collaborate with teammates to design new product features based on customer requirements, product strategy, and UX designs. • Improve the tools, architecture, and development practices that enable the team to ship high-quality software quickly and reliably. • Participate in code reviews and help establish engineering best practices across the team. • Champion the user experience, with a focus on performance, usability, and reliability. • Contribute to product vision, technical direction, and roadmap discussions. • Mentor and support other developers through technical guidance and thoughtful feedback.

• Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early • Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap • Partner with CSMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve • Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines • Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions • Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption) • Build and manage tools and processes to track program scope, delivery status, risk, and decision history • Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations

• Design and build the backend services that power Operator • Develop scalable retrieval systems that connect engineering knowledge across design reviews, notebooks, search, and other product surfaces • Build APIs and services that enable AI-powered experiences throughout the platform • Improve search quality, data pipelines, and knowledge retrieval performance • Expand Operator's capabilities to support intelligent reporting, dashboards, and engineering insights • Design systems that organize company knowledge across business units, engineering domains, and manufacturing processes • Collaborate closely with AI, Product, Design, and Engineering to deliver customer-facing capabilities • Improve reliability, observability, and performance across backend infrastructure • Mentor teammates through architecture discussions, code reviews, and technical leadership

• Own gross revenue retention (GRR) across your book of business in aerospace and defence, with strong influence over NRR and account growth • Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion • Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value • Collaborate with Sales on growth strategy, account planning, and renewal execution • Identify risks early, define and execute action plans, escalate with urgency • Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success • Support champions in building internal case studies and advocacy to accelerate adoption and expansion • Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value • Partner with Sales in late-stage deals to shape rollout plans and success metrics • Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks • Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

• Own gross revenue retention (GRR) across your book of business, with strong influence over NRR and account growth • Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion • Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value • Collaborate with Sales on growth strategy, account planning, and renewal execution • Identify risks early, define and execute action plans, escalate with urgency • Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success • Support champions in building internal case studies and advocacy to accelerate adoption and expansion • Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value • Partner with Sales in late-stage deals to shape rollout plans and success metrics • Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks • Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

• Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts • Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins) • Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors • Build and maintain strategic relationships across customer stakeholders • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value • Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk • Collaborate with Sales on growth strategy, account planning, and renewal execution • Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization’s existing workflows and toolsets • Contribute to playbooks, onboarding tools, and scalable CS programs as we grow • Manage risk with urgency and drive accountability across internal teams

• Manage and deliver all industry and mechanical-engineering training for every company new hire. • Own discovery (disco) and demo certification for Account Executives end to end. • Build and maintain the industry fluency curriculum, and systematize existing technical onboarding content. • Run live technical coaching sessions for new hires and reps needing remediation. • Establish a certification renewal cycle and keep the curriculum current. • Own product training fluency across the team.