CodeForce

Role Description We are seeking an experienced Product Designer (UI/UX) with 8+ years of experience designing modern SaaS platforms, enterprise software, and business applications. This is a project-based role for a highly creative and detail-oriented designer who can quickly understand complex business requirements and transform them into intuitive, scalable, and user-centric experiences. - Design end-to-end user experiences for SaaS products, web applications, and enterprise solutions. - Create user flows, wireframes, high-fidelity mockups, interactive prototypes, and design systems. - Collaborate closely with Product Managers, Developers, and stakeholders to define and refine product requirements. - Simplify complex workflows into intuitive and engaging user experiences. - Design dashboards, CRM, ERP, workflow automation tools, and other business applications. - Conduct usability reviews and recommend UX improvements based on user behavior and business objectives. - Ensure consistency across products through scalable design systems and reusable components. - Deliver high-quality designs within fast-paced project timelines. Qualifications - 8+ years of experience as a UI/UX Designer or Product Designer. - Proven experience designing SaaS platforms, enterprise software, CRM, ERP, or other business applications. - Expert-level proficiency in Figma. - Strong portfolio demonstrating complex product design work and problem-solving capabilities. - Deep understanding of UX principles, information architecture, interaction design, and responsive design. - Ability to work independently and manage multiple design tasks efficiently. - Strong communication and stakeholder management skills. - Expertise in designing highly interactive user experiences, including advanced prototyping, animations, micro-interactions, and seamless user flows for SaaS and enterprise applications. Requirements - Experience working with Agile/Scrum product teams. - Familiarity with front-end development concepts and developer handoff processes. - Experience creating and maintaining enterprise-scale design systems. Application Requirement Candidates must submit a portfolio showcasing relevant SaaS products, dashboards, enterprise software, CRM, ERP, or business application projects. Applications without a portfolio will not be considered.

Role Description We are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service. - Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems. - Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations. - Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services. - Monitor and respond to alerts generated by RMM and monitoring tools. - Diagnose and resolve network connectivity, DNS, DHCP, VPN, firewall, and wireless networking issues. - Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar solutions. - Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint. - Perform user account administration through Active Directory and Azure Active Directory. - Document troubleshooting steps, resolutions, and technical procedures. - Escalate complex issues to senior engineers when necessary. - Participate in system deployments, migrations, and onboarding projects. - Maintain high customer satisfaction through professional communication and timely issue resolution. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). - 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles. - Hands-on experience supporting VoIP solutions and SIP-based technologies. - Strong understanding of TCP/IP, LAN/WAN, DNS, DHCP, VPN, and firewall concepts. - Experience with Microsoft 365 Administration. - Knowledge of Windows Server, Active Directory, and Azure AD. - Experience using PSA and RMM tools such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms. - Excellent troubleshooting and problem-solving skills. - Strong verbal and written English communication skills. Requirements - Experience with 3CX, Asterisk, FreePBX, RingCentral, or similar VoIP platforms. - Familiarity with VMware, Hyper-V, and virtualization technologies. - Experience supporting cloud environments such as Microsoft Azure or AWS. - Knowledge of cybersecurity best practices. - Relevant certifications such as CompTIA A+, Network+, Microsoft, 3CX, or Cisco certifications are a plus. Benefits - Competitive salary package - Professional growth opportunities - Exposure to international clients and technologies - Collaborative and supportive work environment - Training and certification support