Clearwave Fiber LLC

Role Description We’re looking for a highly motivated Strategic Account Executive to help grow and retain key commercial accounts by delivering consultative fiber and connectivity solutions that solve real business challenges. If you thrive on building relationships, uncovering opportunities, and closing business in a fast-paced, high-growth environment, we’d love to talk with you. As a Strategic Account Executive, you’ll be responsible for managing and expanding relationships within assigned commercial and strategic customer accounts. You’ll serve as a trusted partner to customers while identifying opportunities to grow revenue, improve customer satisfaction, and strengthen long-term partnerships. Key Responsibilities - Manage and grow a portfolio of strategic business accounts throughout assigned markets. - Develop strong relationships with decision-makers and key stakeholders within customer organizations. - Identify upsell, cross-sell, renewal, and expansion opportunities across the company’s portfolio of fiber and technology solutions. - Conduct customer meetings and business reviews to understand goals, challenges, and future business needs. - Present customized solutions, pricing, and proposals that align with customer objectives. - Partner closely with Sales Engineering, Operations, Billing, and Customer Support teams to deliver a seamless customer experience. - Proactively resolve customer concerns and coordinate internal resources to ensure customer satisfaction and retention. - Maintain accurate pipeline activity, forecasting, and customer documentation within Salesforce or CRM platforms. - Stay informed on industry trends, emerging technologies, and competitive market activity. - Consistently achieve or exceed assigned sales and retention goals. Qualifications - 3+ years of B2B sales, account management, or strategic sales experience, preferably within telecommunications, fiber, technology, or managed services. - Proven track record of growing revenue and managing customer relationships. - Strong consultative selling and relationship-building skills. - Excellent verbal, written, and presentation communication skills. - Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment. - Experience using CRM systems such as Salesforce. - Proficiency with Microsoft Office Suite, including Excel and PowerPoint. - Valid driver’s license and ability to travel within assigned markets as needed. Requirements - Experience selling fiber-optic, Ethernet, VoIP, SD-WAN, cloud, or managed technology solutions. - Familiarity with enterprise, municipal, healthcare, education, or multi-site commercial customers. - Knowledge of fiber technologies including GPON, XGS-PON, and enterprise connectivity solutions. - Bachelor’s degree in Business, Telecommunications, Marketing, or a related field, or equivalent work experience.

Role Description The Strategic Account Manager serves as the primary relationship owner for key enterprise and strategic accounts, ensuring an exceptional customer experience while driving long-term revenue growth and retention. This role requires a consultative sales professional who can build executive-level relationships, identify business challenges, and align fiber, connectivity, voice, and managed solutions to customer needs. Success in this role requires: - Strong business acumen - Proactive account planning - Cross-functional collaboration - The ability to navigate complex customer environments The ideal candidate thrives in a fast-paced, growth-oriented organization and is passionate about delivering measurable customer value. Familiarity with enterprise, municipal, healthcare, education, or multi-site commercial customers is also essential. Qualifications - Bachelor’s degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered. - Minimum 5 years of strategic account management, enterprise sales, or B2B relationship management experience, preferably within telecommunications, fiber broadband, technology, or managed services industries. - Proven success managing complex customer relationships and growing revenue within existing accounts. - Strong consultative selling, negotiation, and presentation skills with the ability to influence stakeholders at all organizational levels. - Experience managing large or strategic commercial accounts with multiple decision-makers and long sales cycles. - Strong analytical and problem-solving skills with the ability to interpret business data and develop actionable recommendations. - Excellent organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. - Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint. - Valid driver’s license with the ability to travel throughout assigned markets as needed. Requirements - Experience supporting enterprise, government, education, healthcare, carrier, or municipal accounts. - Knowledge of fiber-optic technologies, Ethernet services, SD-WAN, Wi-Fi solutions, VoIP, and managed services. - Familiarity with FTTH, enterprise fiber deployments, and telecommunications service delivery processes. - Understanding of networking fundamentals including TCP/IP, routing, switching, and WAN technologies. - Experience working within a high-growth telecommunications or fiber organization. Company Description Clearwave Fiber is one of the nation’s largest independent fiber providers, delivering fast, reliable connectivity solutions to businesses, communities, and residents across multiple states. Following the combination of Clearwave Fiber and Point Broadband, our expanded organization is accelerating growth, investing in next-generation fiber infrastructure, and creating exciting opportunities for driven professionals who want to make an impact.

Description About us Clearwave Fiber is a leading provider of 100% fiber-optic internet, delivering high-speed connectivity to residential, business, and enterprise customers across the Midwest and Southeast. Headquartered in Pooler, Georgia, and operating across a rapidly expanding footprint, Clearwave Fiber is driven by a commitment to innovation, customer experience, and community impact. Our advanced fiber network enables multi-gigabit speeds and powers the way people live, work, and connect—today and into the future. At our core, we’re building more than a network—we’re building opportunity: for our customers, our communities, and our people. About the Internship This isn’t a “sit back and observe” internship. You’ll work on real projects that matter—the kind you can actually talk about in your next interview. As a Clearwave Fiber intern, you will: - Contribute to business-critical projects within your assigned department - Gain hands-on experience in a fast-paced, growth-focused company - Partner with a dedicated mentor for guidance and development - Build skills that translate directly into your future career - Earn competitive pay and potential college credit* Internship Areas (Now Hiring) We are currently hiring interns in the following areas: - Marketing - Finance - Sales Requirements What We’re Looking For - Currently enrolled in an accredited college or technical program - At least halfway through your program (junior-level or equivalent preferred) - Minimum age of 18 - Strong academic standing - Self-starter mindset—someone who doesn’t wait to be told what to do - Interest in the telecom, technology, or fiber industry is a plus Recent graduates may also be considered. Locations Internship opportunities are available in: - Pooler, GA - Valdosta, GA - Marion, IL - Select remote opportunities available (based on role and team needs) Why Clearwave Fiber? - Work for a high-growth company backed by major investors - Gain exposure to real business challenges—not busywork - Build relationships with leaders and teams across the organization - Position yourself for future full-time opportunities Ready to Get Started? If you’re looking for more than just an internship—and want experience that actually moves your career forward—we want to hear from you.

Description About us Clearwave Fiber is a leading provider of 100% fiber-optic internet, delivering high-speed connectivity to residential, business, and enterprise customers across the Midwest and Southeast. Headquartered in Pooler, Georgia, and operating across a rapidly expanding footprint, Clearwave Fiber is driven by a commitment to innovation, customer experience, and community impact. Our advanced fiber network enables multi-gigabit speeds and powers the way people live, work, and connect—today and into the future. At our core, we’re building more than a network—we’re building opportunity: for our customers, our communities, and our people. About the Internship This isn’t a “sit back and observe” internship. You’ll work on real projects that matter—the kind you can actually talk about in your next interview. As a Clearwave Fiber intern, you will: - Contribute to business-critical projects within your assigned department - Gain hands-on experience in a fast-paced, growth-focused company - Partner with a dedicated mentor for guidance and development - Build skills that translate directly into your future career - Earn competitive pay and potential college credit* Internship Areas (Now Hiring) We are currently hiring interns in the following areas: - Marketing - Finance - Sales Requirements What We’re Looking For - Currently enrolled in an accredited college or technical program - At least halfway through your program (junior-level or equivalent preferred) - Minimum age of 18 - Strong academic standing - Self-starter mindset—someone who doesn’t wait to be told what to do - Interest in the telecom, technology, or fiber industry is a plus Recent graduates may also be considered. Locations Internship opportunities are available in: - Pooler, GA - Valdosta, GA - Marion, IL - Select remote opportunities available (based on role and team needs) Why Clearwave Fiber? - Work for a high-growth company backed by major investors - Gain exposure to real business challenges—not busywork - Build relationships with leaders and teams across the organization - Position yourself for future full-time opportunities Ready to Get Started? If you’re looking for more than just an internship—and want experience that actually moves your career forward—we want to hear from you.

Description This position is remote, but preference will be given to those in North Carolina, South Carolina, Georgia, and Florida. The Customer Loyalty Specialist is responsible for providing solutions to retain customers through a consultative call process. The position takes full ownership of the customer experience by right-sizing Clearwave Fiber’s customer’s services and products as well as solving service and billing related issues. Duties and Responsibilities: - Assists with meeting and exceeding focused retention goals and objectives. - Acts as a liaison between internal teams to ensure customer needs are being met, coordinating amongst implementation, sales, marketing, finance, and product teams. - Utilizes soft skills to communicate solutions confidently and accurately with customers. - Assists with updating and tracking all order activities. - Retains revenue by offering value added products to customers. - Solves complex billing and service issues on behalf of Clearwave Fiber customers. - Follows the retention and sales call processes. - Dispositions interactions for retention and sales accurately. - Looks for revenue growth opportunities within existing customer base. - Serves as a primary backup to Residential Inside Sales and Customer Service as needed. - Demonstrates practical and efficient working knowledge of all the products and services in Clearwave Fiber’s Residential Product Portfolio. - Makes follow-up calls to ensure positive customer interactions. - Performs other duties and projects as assigned. Requirements What you’ll have: · 2+ years of customer service experience · Associates Degree preferred, but not required · Proactive and solution-orientated with a love of working with people · Be a self-starter with a can-do attitude to tackle challenges, and be respectful and friendly with teammates · Engaging communication, listening and organizational skills · Ablity to use own vehicle for company use · Ability to work weekends and extended hours as needed · Familiarity with computer systems, accurate typing skills and proficiency in Microsoft Office, i.e., Word, Excel, PowerPoint Nice to have but not required: · Prior retention experience is beneficial · Working knowledge of fiber optic broadband technology, processes and billing systems What we offer: · Total Target Compensation $50k+ · Opportunity to advance · Long-term bonus plan (company equity) · Medical, dental and vision plans – begins when you start! · Company contributions to HSA/HRA accounts, with FSA plan available · Paid time off (up to 20 days in 1st year!) · 401(k) · Company-paid life insurance, with voluntary options for dependents · Company-paid short-term & long-term disability plans Additional Perks: · Free Clearwave Fiber services if living within service area · Company laptop provided · Tuition Reimbursement · Employee Assistance Plan and 24/7 Health Advocate at no cost to you · Employee Referral Program · Voluntary accident, critical illness, hospital indemnity and legal plans · Collaborative work environment About us: Founded in January of 2022 (from Hargray Fiber, RG Fiber and Clearwave Communications, and with the strong financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization), we started Clearwave Fiber because the need for great Internet is more prevalent than ever. That’s why we’re committed to deploying 100% Fiber Internet service to 500,000 homes and businesses in underserved communities across the United States by 2026. Our Core Values:Purpose - We are about more than ourselves. Ownership - We are owners. Courage - We embrace challenge. Resourcefulness - We find a way. Simplicity - We focus on what matters. Pre-hire Processes:Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. EOE/Disability