Classy Llama

Client Success Manager (E-commerce) Company Overview: Classy Llama was founded in 2007 and we provide an expert platform and data integration that helps commerce organizations grow. We deliver rock-solid solutions to industrial B2B companies in verticals like automotive, manufacturing, parts, materials, and customizable products. We only succeed when we help our clients succeed. Our primary focus is on investing in hiring, developing, and growing our people. Position Overview: We’re seeking a proactive Client Success Manager to manage and grow 8–10 e-commerce accounts. You will lead client relationships, ensure delivery success, and drive revenue expansion through strategic guidance and execution. Responsibilities: - Manage 8–10 client accounts and lead all communications - Drive account growth through upsell, cross-sell, and optimization - Oversee delivery across support and project work - Lead onboarding and transition of new clients - Translate business goals into actionable roadmaps - Monitor account health, performance, and satisfaction Required Skills, Abilities, and Characteristics: Technical Skills: - 2–3 years in Account Management, Client Success, or Digital Agency roles - Experience in B2B and/or D2C e-commerce environments - Hands-on exposure to Shopify and/or Adobe Commerce (Magento) - Experience managing replatforms and rescuing or taking over challenged/failed implementations - Understanding of UX/UI and creative processes in e-commerce - Experience with integrations across ERP, PIM, OMS, and backend systems - Familiarity with leading e-commerce ecosystem tools (e.g., Yotpo, Klaviyo, Bloomreach, Gorgias, Algolia, Athos Commerce) Soft Skills: - Strong communication, organization, and multitasking skills - Commercial mindset with focus on growth and retention Nice to haves: - Existing relationships with 3rd-party partners in the e-commerce ecosystem - Experience with Shopify Plus and complex integrations - Exposure to analytics and performance tools Compensation & Benefits: - Competitive base salary - Commission tied to account growth and retention - Health, dental, and vision benefits - PTO + holidays - Career growth opportunities Why Join Us Work with leading e-commerce brands, influence growth outcomes, and be part of a high-performing digital agency team. Organizational Alignment: - The CSM reports to the EVP-Go to Market

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description An E-mail Marketing Strategist is responsible for developing, executing, and optimizing email marketing campaigns that drive engagement, customer retention, and revenue growth. This role combines strategic planning, campaign execution, audience segmentation, and performance analysis to deliver targeted messaging across the customer lifecycle. The Email Marketing Strategist collaborates with marketing, design, and analytics teams to create effective email campaigns, automate customer journeys, and continually improve results through testing and data-driven insights. Responsibilities - Develop and execute email marketing strategies aligned with business and marketing goals - Build and manage automated email campaigns and customer lifecycle journeys - Segment audiences and personalize messaging to improve engagement and conversions - Create campaign calendars including promotional, lifecycle, and transactional emails - Conduct A/B testing on subject lines, content, and design to optimize performance - Monitor key metrics such as open rates, click-through rates, conversions, and revenue - Analyze campaign performance and provide data-driven recommendations - Maintain email list health, deliverability standards, and compliance with regulations (CAN-SPAM, GDPR) - Collaborate with designers, copywriters, and marketing teams to develop campaign assets - Manage and optimize marketing automation platforms (e.g., Klaviyo, Mailchimp, HubSpot) Qualifications - Experience with email marketing platforms and automation tools - Strong analytical skills with the ability to interpret campaign performance data - Knowledge of segmentation, personalization, and A/B testing strategies - Familiarity with HTML/CSS for email templates is a plus - Excellent communication, organization, and project management skills Requirements - 3-5 years experience - ESP Experience - Strategic Experience - Automation understanding for both B2B and B2C - Most important ESP platforms: - Klaviyo (Must have) - HubSpot (Must have) - Mailchimp (Like to have) - Salesforce Marketing Cloud (Like to have) Soft Skills - Excellent written communication and copywriting skills - Impeccable spelling and grammar - Attention to detail - Outstanding ability to think creatively, strategically, and identify and resolve problems - Creative and innovative thinker and planner - Ability to work within a team and independently - Assists team members when needed to accomplish team goals - Able to multitask, prioritize, and manage time efficiently Success Metrics - Email engagement rates (open and click-through rates) - Conversion rate and revenue generated from email campaigns - Subscriber growth and list health - Campaign ROI and customer retention improvements Organizational Alignment Email Marketing Strategist reports to the Director of Digital Marketing.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Classy Llama is seeking a self-driven, creative Senior Marketing Specialist to manage and produce high-quality content across multiple platforms. The ideal candidate will be adept at balancing creative work with strategic planning, and will thrive in an independent, flexible work environment. Responsibilities - Content Creation & Management - Produce, edit, and manage content across social media platforms (LinkedIn, Instagram, Facebook). - Develop and release video content (including editing) using Adobe Premiere; occasional use of After Effects. - Write compelling copy for social media posts, email campaigns, and newsletters. - Design and layout email newsletters and basic graphics using tools like Adobe Photoshop, Illustrator, and Canva. - Content Strategy & Scheduling - Plan and coordinate overall content strategy, ensuring alignment with company goals. - Independently manage schedules for content release, social media posts, and video publishing. - Coordinate and help plan schedules for trade shows, including designing backdrops and handouts. - CRM & Campaign Management - Manage and maintain lists within Salesforce CRM. - Oversee email campaign distribution, ensuring accurate audience targeting and segmentation. - Collaboration & Trade Show Support - Collaborate with the Director of Marketing and Partnerships, contributing ideas and executing marketing strategies. Qualifications - Experience in eCommerce. - Proven experience in social media content production and management. - Proficiency in Adobe Creative Suite (Photoshop, Premiere, Illustrator) and Canva. - Strong copywriting skills for social media, email, and newsletters. - Experience in email marketing, layout design, and basic graphic design. - Familiarity with Salesforce or similar CRM platforms. Requirements - Demonstrated self-starter with excellent time management and initiative. - Ability to work independently while contributing to a collaborative team. - Effective communication skills for collaboration within the team and with other departments. Nice to haves - Exposure to industrial, agricultural, or automotive B2B marketing. - Familiarity with AI utilization in marketing processes. Organizational Alignment - Marketing Specialist reports to the Director of Marketing and Partnerships.