Cheddar

• Be the voice of Cheddar when communicating to our audience on all social platforms, including instagram, TikTok, youtube and LinkedIn. • Develop and execute a social strategy to grow and engage a digital audience across all relevant platforms • Have a great understanding of the latest social media trends to create content that resonates with consumers, as well as working with external content creators to further the appeal and reach of our brand online • Work with affiliates/influencers to product content, collaborate, and drive both awareness and use of the Cheddar product • Be the point of contact for all social platforms, triaging and managing all inbound communications and working cross-functionally with customer service, product, compliance and development teams to resolve customer issues • Implement processes to streamline the execution of social strategies, including content creation and iterations • Work with the performance marketing team to feedback and inform the latest trends across social media and social finance • Collaborate with brand partners to curate and execute social campaigns

• Manage and respond to customer queries via email, inbound tickets, phone calls, social media etc. • Provide real-time support through live chat and inbound tickets to address and resolve issues efficiently. • Support users with onboarding, payment-related issues, disputes, and other queries promptly. • Collaborate closely with internal teams including Compliance, Engineering, and Product to enhance processes and customer service tools. • Contribute to the improvement of support processes by identifying issues and recognising trends. • Assist in documenting processes to develop operational guidelines and procedures as we continue our growth. • Work under the guidance of the operations lead to plan and coordinate operational activities to ensure KPI’s are achieved. • Monitor day-to-day operations, track performance, and recommend procedural enhancements to boost efficiency and maintain quality standards.

• Oversee and manage regulatory requirements in relation to Payment Initiation Services and Account Information Services • Drive a culture of compliance across the business • Continually review and develop AML and financial crime processes • Ensure accurate responses and reports to the Regulator (FCA) • Manage UK operations, including training plans and tracking KPIs • Work cross-functionally to identify steps necessary to avoid regulatory risks • Prepare reports to senior management and Board of Directors to communicate compliance issues