Indigo

• Supporting Customers, Stores, and Customer Service via telephone and email in regards to customer and/or order related inquiries • Fraud prevention, recovery of failed settlements, chargebacks, billing related inquiries, refunds/adjustments, and order status updates • Follow through on assigned tasks with efficiency and high quality • Maintain a high degree of accuracy when completing tasks • Investigate high risk orders and identify unauthorized transactions and abuse • Effectively resolve billing related inquiries, including invoice requests, chargebacks and refunds and adjustments • Provide phone and email support to our Customers, Stores and Customer Service Team • Investigate late orders using various tools and applications • Follow through on assigned tasks with efficiency, accuracy and high quality • Act as an advocate for the customer • Identify and anticipate customer expectations and needs • Encourage input from others and share technical knowledge

Role Description The Underwriter will lead and support the Underwriting team in delivering exceptional customer service to policyholders, agents/brokers, and internal customers. Under minimal supervision, manage policy processing for new business, renewals, and ongoing account maintenance. This position should also demonstrate strong analytical and interpersonal skills in addition to outstanding customer service skills. We are a remote distributed team who gathers with intention. You will thrive here if you find energy working from home and getting together to build relationships. At Indigo, you'll have the opportunity to contribute to a meaningful mission that makes a difference in the lives of healthcare providers and their patients. Roles & Responsibilities - Brings a curious mindset and motivation to better understand and apply a new, data-driven approach to Underwriting. - Support the AVP of Underwriting in the production, selection, pricing, control, and servicing of insurance policies. - Assists in developing and maintaining a scalable and repeatable underwriting process using Indigo’s model. - Support in the development and application of underwriting guidelines, policies, and procedures to select and control risk. - Analyze, evaluate, and make underwriting decisions in line with underwriting guidelines and recommendations, coordinating with other underwriting staff. - Manages and evaluates new business submissions, renewals, and policy change requests for the book of business. - Review, evaluate and report on loss activity. - Collaborates with Sales to build, strengthen, and manage relationships with agents/brokers. - Responsible for providing the highest level of accuracy and support to the Underwriting Team throughout the new business lifecycle and ongoing renewal account maintenance. Qualifications - 3+ Years as an Underwriter in Medical Professional Liability Insurance. - Demonstrates an ability to operate with urgency and consistently meet processing deadlines per Underwriting Service Standards. - Familiarity with regulatory requirements, Patient Compensation Fund (PCF) rules and unique requirements. - Production Underwriting experience will be considered an asset. - Candidate location is preferred West Coast or able to work permanent West-Coast hours.