Chanelle Pharma

Role Description Working closely with the UK Commercial Team, Finance, and Commercial Operations, the UK Pricing & Rebate Executive will play a critical role in supporting commercial performance through robust pricing analysis, rebate management, and high-quality reporting. Reporting directly to the Commercial Operations Manager UK, this role is essential to maintaining strong relationships with key corporate customers and buying groups by ensuring all rebate payments are delivered in line with contractual obligations. They are also pivotal in driving pricing processes for the UK aligning with key stakeholders in the business. The successful candidate will contribute to safeguarding significant rebate spend, driving pricing efficiencies and protecting key UK revenue streams while driving operational efficiencies and data accuracy across commercial processes. Key Responsibilities - Pricing - Support the development and maintenance of pricing strategies across the UK market. - Analyse SKU margin performance monthly and highlight risks and opportunities to the Commercial Operations Manager UK. - Assist in implementing price updates in line with margin targets, market dynamics, and contract requirements. - Support pricing analysis for tenders, contract negotiations, and new business opportunities. - Ensure all customer price files are maintained and updated accurately within internal systems. - Ensure all pricing and rebate information is kept up to date in CRM. - Rebates - Own and manage the full UK monthly rebate process ensuring accuracy and timeliness. - Generate, validate, and distribute rebate/self-billing invoices in line with contractual timelines. - Upload invoices to the automated payment system in use for Accounts Payable function. - Ensure all rebate payments are processed within agreed terms to avoid customer disputes and financial risk. - Maintain a master rebate file providing full visibility of all rebate agreements and payments. - Ensure all rebate agreements are signed, up to date, and aligned with system data. - Manage rebate control within Salesforce and ensure customer membership data is accurate and regularly cleansed. - Liaise closely with Accounts Payable to ensure timely processing and resolution of any payment issues. - Act as the primary point of contact for rebate-related queries from both internal teams and UK customers. - Support rebate accruals process in conjunction with Finance where required. - Provide customers with monthly/quarterly rebate statements in a timely manner. - Support the reclaim process for wholesale customers by reconciling reclaim invoices monthly before invoices fall due and sending them to Finance. - Reporting - Own and manage the process ensuring all UK commercial reports are delivered accurately and on time. - Generate ad-hoc reports from Salesforce, iMap, and internal systems to support commercial decision making. - Ensure high standards of data accuracy, consistency, and reporting integrity. - Support the ongoing development of reporting tools and dashboards. - Support marketing through updating sales figures vs budget, updating market share, and updating evolution index at a SKU level monthly. - Commercial Data & Analysis - Analyse sales, pricing, and rebate data to identify trends, risks, and commercial opportunities. - Support the development of Pricing Strategy Frameworks (PSFs) for new and existing products. - Provide scenario modelling and insights to support commercial decision making. - Support new business development through data-driven analysis. - Contract & Data Management - Act as gatekeeper for all UK pricing and rebate agreements ensuring documentation is accurate and complete. - Maintain a centralized database of all commercial agreements, ensuring contracts are signed and compliant. - Ensure alignment between contract terms, pricing files, and rebate calculations. - Maintain high levels of data integrity across all commercial systems (Salesforce, reporting tools, finance systems). - Stakeholder Engagement - Work closely with the Commercial Operations Managers, UK Commercial Managers and Key Account Managers to support customer and pricing requirements. - Liaise with Finance teams (Accounts Payable and FP&A) to ensure smooth rebate processing and financial accuracy. - Collaborate with Ireland Commercial Operations for alignment and process consistency. - Build strong working relationships with key customer stakeholders associated with relevant processes. - Process Improvement - Identify opportunities to improve efficiency and accuracy in rebate processing and reporting. - Support automation initiatives including Tableau and reporting system enhancements. - Contribute to the standardisation and continuous improvement of commercial operations processes. - Other - Support Pharmacovigilance reporting by providing SKU-level sales data for EMA and VMD submissions. - Assist with wholesaler rebate reconciliations in conjunction with Finance. - Support pipeline modelling and commercial evaluation of new product opportunities. - Participate in UK commercial meetings and contribute to ongoing business performance discussions. Qualifications - 2–5 years’ experience in commercial operations, finance, or data analysis. - Experience managing financial processes (rebates, invoicing, reconciliation). - Advanced Excel skills essential. - Highly competent in Microsoft Office. - Experience with CRM systems (e.g. Salesforce) preferred. - Experience in veterinary, animal health, pharmaceutical, or healthcare sector desirable. Requirements - Strong commercial acumen and numeracy. - Excellent analytical and problem-solving skills. - High level of attention to detail and accuracy. - Strong organisational and time management skills. - Ability to manage multiple deadlines in a fast-paced environment. - Strong communication and stakeholder management skills. - Proactive approach with a continuous improvement mindset. - Ability to build effective working relationships across functions. Work Environment - Remote working environment (UK-based). - Occasional travel for internal meetings as required.

Role Description Reporting to the National Sales Manager, this is a key role within the UK business responsible for driving commercial and operational excellence across the organisation. The role focuses on pricing strategy, commercial performance, supply chain coordination, and continuous improvement to support sales growth, margin optimisation, and efficient operations. Location: Remote across UK. As our Commercial Operations Manager, your key responsibilities will be as follows: - Define and manage pricing strategy and market positioning across manufactured and third‑party product portfolios. - Review margin performance and SKU profitability, implementing pricing and product mix actions as required. - Execute annual and in-cycle price changes and ensure customer pricing files are accurate. - Partner with Commercial Managers to support pricing decisions aligned to sales and margin targets. - Lead demand planning processes to achieve OTIF delivery and cost efficiency targets. - Manage stock forecasting, inventory control, and product lifecycle considerations including launches and short-dated stock. - Participate in stock and S&OP forums, improving forecast accuracy with planning teams. - Manage third‑party suppliers and warehouses to ensure competitive pricing and operational effectiveness. - Develop and manage SOPs for rebates, ensuring accuracy, compliance, and timely customer payments. - Maintain rebate frameworks, contract documentation, and governance across commercial agreements. - Act as gatekeeper for commercial contracts, ensuring proper documentation, tracking, and renewal processes. - Reconcile wholesaler rebates and claims, resolving discrepancies and reducing financial leakage. - Own commercial reporting processes, delivering monthly reports on sales, margins, and business performance. - Maintain opportunity tracking, support forecasting updates, and deliver actionable insights to stakeholders. - Prepare annual budgets and support reforecasting processes with commercial leaders. - Translate pricing, rebate, and market trends into accurate financial forecasts. - Lead demand planning activities across UK operations, ensuring alignment between supply and commercial demand. - Manage logistics coordination and ensure shipping compliance and documentation accuracy. - Provide customers with regular sales data and reporting in line with agreed requirements. - Drive continuous improvement initiatives across commercial operations, including automation and reporting efficiency. - Support implementation of data, reporting, and BI solutions to enhance decision-making capabilities. - Manage and develop relationships with wholesalers and external stakeholders to maximise commercial outcomes. Qualifications - Degree or equivalent qualification; advanced qualifications or certifications desirable. - 5+ years’ experience in commercial operations within animal health, veterinary, pharmaceutical, or similar sectors. - Demonstrated experience in supply chain and logistics within an international wholesale environment. - Strong experience with CRM/ERP systems (e.g., Salesforce) and market data tools. - Advanced Excel skills and proficiency in Microsoft Office applications. - Strong reporting, analytical, and documentation experience. - Willingness to travel across the UK and Ireland as required. Requirements - Strong commercial acumen with the ability to interpret financial and operational data. - Proven ability to deliver sales, margin, and performance reporting. - Strategic thinker with a continuous improvement mindset. - Strong negotiation and stakeholder management skills. - Advanced analytical and reporting capability with strong attention to detail. - Effective communication and ability to influence stakeholders at all levels. - Strong organisational skills with the ability to manage multiple priorities. - Leadership capability with a focus on performance, accountability, and team development. Benefits - Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. - We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.

Basic Role Summary: This field-based role is responsible for driving sales growth and market share for designated Companion Animal product lines across an agreed portfolio of Independent customers, Buying Groups, Corporate Key Accounts, and veterinary practices. A key focus of the role is the development of the Northern Ireland market, establishing and expanding Chanelle Pharma’s footprint while building long-term, value-driven customer partnerships. Location: Remote; Mainly Across Northern Ireland As our Business Development Manager, your key responsibilities will be as follows: - Maintain a high level of expertise across the product portfolio, services, pricing structures, competitor activity, and market trends. - Deliver agreed sales, profit, market share, and distribution targets in line with company objectives and new product strategies. - Analyse territory, customer, and account performance to identify growth opportunities and risks. - Develop and implement robust Key Account Business Plans, including portfolio penetration, business expansion, promotional spend planning, and stakeholder development strategies. - Manage account performance against agreed plans, implementing proactive and corrective actions where required. - Negotiate and manage performance-based rebate agreements and develop account-level proposals for senior management approval. - Work closely with Key Account Managers to align corporate strategies with execution at practice level. - Build and manage strong relationships within national and regional account structures as directed by the National Sales Manager. - Establish effective relationships with multiple stakeholders across accounts to identify opportunities and implement tailored solutions. - Identify and develop new business opportunities within existing accounts, particularly within Companion Animal growth and under-penetrated practices. - Negotiate contract renewals and pricing agreements to achieve sustainable outcomes. - Manage and execute promotions within designated accounts to maximise commercial impact. - Plan and execute field activity to maximise customer contact and productivity in line with agreed call coverage standards. - Ensure all customer interactions are planned, executed, and documented in the CRM system, including pre-call planning and follow-up actions. - Deliver consistent, high-quality marketing messages aligned with company strategy. - Use CRM and sales data to plan, monitor, and optimise territory and account performance. - Design and implement effective promotions in line with management and marketing strategy. - Support pricing strategy development and provide market feedback on competitor activity. - Collaborate with marketing on Companion Animal campaigns and new product introductions. - Participate in forecasting activities to support accurate supply planning. - Manage allocated customer support budgets with strong financial discipline. - Drive focused growth in underperforming Companion Animal categories. Qualifications and Experience: - Proven experience in Key Account Management or Business Development within the Companion Animal veterinary market. - Strong understanding of veterinary practice dynamics, buying groups, and corporate account structures. - Ability to retain and apply detailed product and disease knowledge. - Proficiency in Microsoft Office and CRM systems. - Full, clean driving licence required. Skills and Competencies: - Strong commercial acumen and analytical capability. - Excellent planning, prioritisation, and territory management skills. - Highly effective communication, negotiation, and influencing skills. - Relationship-driven approach with the ability to build trust and credibility. - Strong account and stakeholder management capability. - Self-motivated, resilient, and able to work independently. - Strong team player who actively contributes to shared success. Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.