Centered Mind Counseling Services, PLLC

Role Description Centered Mind Counseling Services is looking for a friendly, caring, and organized phone receptionist and appointment scheduler who genuinely loves helping people. As the first point of contact for our practice, you set the tone for every client's experience with us. This is a fully remote, work-from-home, full-time position open to candidates anywhere in the United States. Our administrative hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific Time, and you'll need to be available to work this schedule from a quiet, HIPAA-compliant home office. Compensation: $37,440 to $41,600 per year ($18.00 to $20.00 per hour), depending on experience, with clear opportunities for growth as you take on more responsibility within our team. Qualifications - At least 1 year of professional phone scheduling, medical receptionist, or patient care coordinator experience in a relevant setting. - Comfortable handling a high volume of calls on a multi-line phone system. - Organized, detail-oriented, and accurate with strong time management skills. - Familiarity with Google Workspace (Gmail, Google Drive, Google Calendar) and willingness to learn new EHR and scheduling systems. - Integrity, professionalism, and genuine compassion for people navigating emotional challenges. - Desire for a role with growth potential. Requirements - Respond to a high volume of incoming calls, emails, and texts, and schedule appointments for our providers. - Handle new patient intake — schedule initial appointments and send out new patient paperwork through our portal. - Maintain accurate scheduling, calendar management, and data entry in our practice systems. - Build and maintain warm, professional relationships with clients, providers, and team members. - Coordinate regularly between our scheduling, billing, and clinical teams to ensure clients have a seamless experience. - Maintain HIPAA compliance and client confidentiality in all communications. Benefits - Medical, dental, and vision insurance. - 401(k) with up to 4% employer match. - Employer-paid life insurance. - Paid time off. - A supportive, growth-oriented work environment. Company Description Centered Mind Counseling Services is a dedicated group of counselors, psychologists, and medication management providers offering quality, compassionate mental health and behavioral health care in our community.

Centered Mind Counseling Services (with offices in Issaquah, WA, Sammamish, WA, and by telehealth throughout Washington State) is a growing, comprehensive mental health practice of counselors, psychologists, psychiatrists, and psychiatric nurse practitioners. We are dedicated to providing quality and compassionate mental & behavioral health care services to children and adults dealing with anxiety, depression, and other life struggles. We are hiring! We are seeking an experienced billing assistant to join our dedicated billing department. We are a small business with a friendly, professional atmosphere. Our billing specialist works closely with our billing manager to ensure smooth, timely, and accurate billing for our practice. Our Ideal Applicant... - Has an AA or certification in medical billing with a proven track record of relevant experience in mental health or medical billing. - Is organized, detail-oriented, and accurate in their work. - Is a problem solver, reliable, determined, and has a strong work ethic. - Is Proficient with computers - Knows HIPAA and adheres to legal and confidentiality guidelines for working with PHI. - Has worked in TherapyNotes, Simple Practice, or another EHR program. - Easy to work with and who accepts correction, training, and feedback well. - Maintains high integrity and professionalism - Desires to grow with us for a longer-term career! Job responsibilities include, but are not limited to: - Collect clients' insurance information for billing purposes. - Reviewing and submitting insurance claims. - Posting insurance payments and ensuring the accuracy of client account information. - Updating client records with new transactions and details. - Processing client payments and addressing any discrepancies. - Directly interact with clients to address any inquiries they may have about their accounts and provide statements or payment details when needed. - Investigate and resolve billing issues by communicating with insurance companies or clients. - Upholds our organization's values and adheres to CMCS policies and procedures. - Assist with internal projects as assigned.

Centered Mind Counseling Services (with offices in Issaquah, WA, Sammamish, WA, and by telehealth throughout Washington State) is a growing, comprehensive mental health practice of counselors, psychologists, psychiatrists, and psychiatric nurse practitioners. We are dedicated to providing quality and compassionate mental & behavioral health care services to children and adults dealing with anxiety, depression, and other life struggles. We are hiring! We are seeking an experienced billing assistant to join our dedicated billing department. We are a small business with a friendly, professional atmosphere. Our billing specialist works closely with our billing manager to ensure smooth, timely, and accurate billing for our practice. Our Ideal Applicant... - Has an AA or certification in medical billing with a proven track record of relevant experience in mental health or medical billing. - Is organized, detail-oriented, and accurate in their work. - Is a problem solver, reliable, determined, and has a strong work ethic. - Is Proficient with computers - Knows HIPAA and adheres to legal and confidentiality guidelines for working with PHI. - Has worked in TherapyNotes, Simple Practice, or another EHR program. - Easy to work with and who accepts correction, training, and feedback well. - Maintains high integrity and professionalism - Desires to grow with us for a longer-term career! Job responsibilities include, but are not limited to: - Collect clients' insurance information for billing purposes. - Reviewing and submitting insurance claims. - Posting insurance payments and ensuring the accuracy of client account information. - Updating client records with new transactions and details. - Processing client payments and addressing any discrepancies. - Directly interact with clients to address any inquiries they may have about their accounts and provide statements or payment details when needed. - Investigate and resolve billing issues by communicating with insurance companies or clients. - Upholds our organization's values and adheres to CMCS policies and procedures. - Assist with internal projects as assigned.

Centered Mind Counseling Services (with offices in Issaquah, WA, Sammamish, WA, and by telehealth throughout Washington State) is a growing, comprehensive mental health practice of counselors, psychologists, psychiatrists, and psychiatric nurse practitioners. We are dedicated to providing quality and compassionate mental & behavioral health care services to children and adults dealing with anxiety, depression, and other life struggles. We are hiring! We are seeking an experienced billing assistant to join our dedicated billing department. We are a small business with a friendly, professional atmosphere. Our billing specialist works closely with our billing manager to ensure smooth, timely, and accurate billing for our practice. Our Ideal Applicant... - Has an AA or certification in medical billing with a proven track record of relevant experience in mental health or medical billing. - Is organized, detail-oriented, and accurate in their work. - Is a problem solver, reliable, determined, and has a strong work ethic. - Is Proficient with computers - Knows HIPAA and adheres to legal and confidentiality guidelines for working with PHI. - Has worked in TherapyNotes, Simple Practice, or another EHR program. - Easy to work with and who accepts correction, training, and feedback well. - Maintains high integrity and professionalism - Desires to grow with us for a longer-term career! Job responsibilities include, but are not limited to: - Collect clients' insurance information for billing purposes. - Reviewing and submitting insurance claims. - Posting insurance payments and ensuring the accuracy of client account information. - Updating client records with new transactions and details. - Processing client payments and addressing any discrepancies. - Directly interact with clients to address any inquiries they may have about their accounts and provide statements or payment details when needed. - Investigate and resolve billing issues by communicating with insurance companies or clients. - Upholds our organization's values and adheres to CMCS policies and procedures. - Assist with internal projects as assigned.

Centered Mind Counseling Services (with offices in Issaquah, WA, Sammamish, WA, and by telehealth throughout Washington State) is a growing, comprehensive mental health practice of counselors, psychologists, psychiatrists, and psychiatric nurse practitioners. We are dedicated to providing quality and compassionate mental & behavioral health care services to children and adults dealing with anxiety, depression, and other life struggles. We are hiring! We are seeking an experienced billing assistant to join our dedicated billing department. We are a small business with a friendly, professional atmosphere. Our billing specialist works closely with our billing manager to ensure smooth, timely, and accurate billing for our practice. Our Ideal Applicant... - Has an AA or certification in medical billing with a proven track record of relevant experience in mental health or medical billing. - Is organized, detail-oriented, and accurate in their work. - Is a problem solver, reliable, determined, and has a strong work ethic. - Is Proficient with computers - Knows HIPAA and adheres to legal and confidentiality guidelines for working with PHI. - Has worked in TherapyNotes, Simple Practice, or another EHR program. - Easy to work with and who accepts correction, training, and feedback well. - Maintains high integrity and professionalism - Desires to grow with us for a longer-term career! Job responsibilities include, but are not limited to: - Collect clients' insurance information for billing purposes. - Reviewing and submitting insurance claims. - Posting insurance payments and ensuring the accuracy of client account information. - Updating client records with new transactions and details. - Processing client payments and addressing any discrepancies. - Directly interact with clients to address any inquiries they may have about their accounts and provide statements or payment details when needed. - Investigate and resolve billing issues by communicating with insurance companies or clients. - Upholds our organization's values and adheres to CMCS policies and procedures. - Assist with internal projects as assigned.

Centered Mind Counseling Services (with offices in Issaquah, WA, Sammamish, WA, and by telehealth throughout Washington State) is a growing, comprehensive mental health practice of counselors, psychologists, psychiatrists, and psychiatric nurse practitioners. We are dedicated to providing quality and compassionate mental & behavioral health care services to children and adults dealing with anxiety, depression, and other life struggles. We are hiring! We are seeking an experienced billing assistant to join our dedicated billing department. We are a small business with a friendly, professional atmosphere. Our billing specialist works closely with our billing manager to ensure smooth, timely, and accurate billing for our practice. Our Ideal Applicant... - Has an AA or certification in medical billing with a proven track record of relevant experience in mental health or medical billing. - Is organized, detail-oriented, and accurate in their work. - Is a problem solver, reliable, determined, and has a strong work ethic. - Is Proficient with computers - Knows HIPAA and adheres to legal and confidentiality guidelines for working with PHI. - Has worked in TherapyNotes, Simple Practice, or another EHR program. - Easy to work with and who accepts correction, training, and feedback well. - Maintains high integrity and professionalism - Desires to grow with us for a longer-term career! Job responsibilities include, but are not limited to: - Collect clients' insurance information for billing purposes. - Reviewing and submitting insurance claims. - Posting insurance payments and ensuring the accuracy of client account information. - Updating client records with new transactions and details. - Processing client payments and addressing any discrepancies. - Directly interact with clients to address any inquiries they may have about their accounts and provide statements or payment details when needed. - Investigate and resolve billing issues by communicating with insurance companies or clients. - Upholds our organization's values and adheres to CMCS policies and procedures. - Assist with internal projects as assigned.

Centered Mind Counseling Services (with offices in Issaquah, WA, Sammamish, WA, and by telehealth throughout Washington State) is a growing, comprehensive mental health practice of counselors, psychologists, psychiatrists, and psychiatric nurse practitioners. We are dedicated to providing quality and compassionate mental & behavioral health care services to children and adults dealing with anxiety, depression, and other life struggles. We are hiring! We are seeking an experienced billing assistant to join our dedicated billing department. We are a small business with a friendly, professional atmosphere. Our billing specialist works closely with our billing manager to ensure smooth, timely, and accurate billing for our practice. Our Ideal Applicant... - Has an AA or certification in medical billing with a proven track record of relevant experience in mental health or medical billing. - Is organized, detail-oriented, and accurate in their work. - Is a problem solver, reliable, determined, and has a strong work ethic. - Is Proficient with computers - Knows HIPAA and adheres to legal and confidentiality guidelines for working with PHI. - Has worked in TherapyNotes, Simple Practice, or another EHR program. - Easy to work with and who accepts correction, training, and feedback well. - Maintains high integrity and professionalism - Desires to grow with us for a longer-term career! Job responsibilities include, but are not limited to: - Collect clients' insurance information for billing purposes. - Reviewing and submitting insurance claims. - Posting insurance payments and ensuring the accuracy of client account information. - Updating client records with new transactions and details. - Processing client payments and addressing any discrepancies. - Directly interact with clients to address any inquiries they may have about their accounts and provide statements or payment details when needed. - Investigate and resolve billing issues by communicating with insurance companies or clients. - Upholds our organization's values and adheres to CMCS policies and procedures. - Assist with internal projects as assigned.