Cedar Management Group

• Ensure payments are posted to the correct accounts and deposited into correct accounts • Setup automatic draft payments and address Client concerns via email and/or phone • Monitor all payments within a 48-hour turnaround time • Communicate with Law Offices, Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround • Handle the past due accounts within a Homeowner’s Association • Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed • Work with the home owner to create payment plans • Attention to detail and addressing client concerns regarding closing of their home in a timely manner • Assist in sending documents, insurance information, and other oddities to proper parties • Process billing, late fees, interest, exceptions, returns, statements

• Support the sales team in promoting and selling association management services to prospective associations and board members • Prepare sales proposals, contracts, presentations, and marketing materials for community association prospects • Coordinate and track leads, follow-ups, and sales activity within the company • Schedule and coordinate sales meetings and board presentations • Maintain accurate records of client communications, proposals, contracts, and onboarding documentation • Collaborate with operations and management teams to ensure a smooth transition for newly onboarded communities

• Assisting in the operation of a department. • Perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary. • Communicate effectively in person or using telecommunications with Board of Directors, homeowners and co-workers. • Strong decision-making, organizational and problem-solving skills. • Support and provide efficient and timely communication to multiple Homeowner’s Association Board of Directors needs. • Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required. • Prepare all meeting material packets. • Obtain and negotiate all vendor contracts. • Review and ensure compliance with HOA documentation and answer questions on Financial Documents. • Document and retain all communications between the Community Board Members, Vendors, and Support Teams. • Assist and respond to homeowners’ questions relating to statements, violations, maintenance and other HOA questions.