Carolina Center for ABA & Autism Treatment

• Input client and staff scheduling changes with high attention to detail to ensure data integrity • Oversee staffing substitutions, enabling clinicians to cover open staffing needs upon call-outs • Assist with same-day call-out processes as needed to ensure coverage and minimize service disruptions • CentralReach practice management software, across all clinical service locations • Oversee and manage the input and tracking of all hourly clinicians’ availability and service schedules • Review terminated and on-leave employees and update CR calendars as appropriate • Support payroll functions by stewarding timely CentralReach (CR) conversions and completing timesheet audits • Audit CR code and PTO usage to ensure accurate payroll processing and utilization tracking • Provide a superior experience for all stakeholders with kind, timely, and clear communication across all channels • Steward new processes overseen by Scheduling, partnering with team members to execute innovative scheduling and time off best practices

• Manage patient responsibility accounts with kindness and professionalism • Develop and maintain flexible payment plans tailored to each family's unique financial circumstances, while ensuring ongoing adherence to agreed upon plans • Maintain detailed records of all collection activities, payment arrangements, and family communications • Monitor A/R aging reports to prioritize collection efforts • Process patient payments and apply them accurately to appropriate accounts and services • Research and identify financial assistance programs, grants, and community resources offering financial support for families receiving autism services • Proactively connect families with autism-specific funding organizations and state assistance programs, and nonprofit resources • Maintain a comprehensive database of local and national resources for easy family referrals • Create educational tools and step-by-step guides for families to independently and easily access available financial assistance programs • Advocate for families during financial hardship by exploring all available support options • Primary point of contact, managing relationship with third-party automated insurance verification partner • Manage our automated insurance verification process using our third-party benefits verification platform for all new intake clients and ongoing verification for existing clients • Review monthly eligibility checks to ensure continuous coverage and proactively identify policy changes • Determine and communicate to families applicable ABA coverage limits and exclusions, deductibles, copayments, and authorization requirements • Provide clear, understandable explanations to families about their insurance benefits, coverage details, and anticipated out-of-pocket costs based on verification results • Maintain accurate and up-to-date insurance information in patient records and promptly update any changes identified • When insurance changes occur, coordinate seamlessly across authorizations, scheduling, credentialing, and billing teams to ensure uninterrupted continuation of care • Identify potential coverage gaps through platform reporting and work with families to secure alternative funding sources before service interruption • Troubleshoot any platform issues and escalate complex verification cases to vendor support when needed • Reprocess insurance claims when patient financial obligations have been incorrectly calculated or applied by insurance carriers • Prepare and file formal appeals for incorrectly denied claims, including compilation and submission of supporting clinical documentation • Track appeal outcomes and follow up on pending decisions within established timeframes • Maintain detailed logs of all reprocessing activities and communicate outcomes to relevant stakeholders • Complete Electronic Funds Transfer (EFT) enrollment applications for new insurance payors • Set up Electronic Remittance Advice (ERA) enrollments to streamline payment processing and reconciliation • Maintain current enrollment status for all active insurance contracts and renew as needed • Proactively troubleshoot EFT and ERA processing issues and coordinate resolution with payor representatives • Update banking and contact information for electronic payment systems as organizational changes occur

• Own end-to-end recruiting execution for BT and RBT roles, including sourcing, phone screening, coordinating interviews, offer delivery, and closing. • Manage high-volume requisitions aligned to forecasted clinic needs and hiring timelines. • Maintain accountability for hiring outcomes, including time-to-fill and offer acceptance rates; escalate risks as needed. • Partner with onboarding operations to ensure accurate and timely candidate handoff following accepted offers, particularly in time-sensitive hiring situations. • Build and maintain sustainable BT and RBT candidate pipelines using job boards, referrals, community outreach, and direct candidate engagement. • Adjust sourcing and outreach tactics based on clinic demand, candidate availability, and market conditions. • Partner with the Manager – Talent Acquisition to share pipeline insights, execution challenges, and hiring risks. • Conduct structured phone screens to assess qualifications, schedule reliability, and alignment with role requirements. • Coordinate on-site interviews with Clinic Directors and ensure timely scheduling and candidate preparation. • Provide professional, timely communication to candidates throughout the hiring process. • Extend and explain BT and RBT employment offers within established compensation frameworks and approval guidelines. • Address candidate questions and objections, driving timely acceptance while maintaining equity and consistency. • Escalate exceptions, delays, or competitive challenges to the Manager – Talent Acquisition. • Identify candidates interested in pursuing BCBA credentialing and appropriately refer eligible individuals to Fieldwork Program leadership for consideration. • Partner closely with Clinic Directors and operational leaders to align on hiring needs, priorities, and timelines. • Maintain accurate documentation and pipeline data within the applicant tracking system (ATS). • Collaborate with recruiting operations or coordination support, when available, while retaining accountability for hiring outcomes.