Carestream Health

Role Description The Carestream 360° Product & Customer Enablement Lead serves as the cross-functional program creator for the Carestream 360° digital platform and post-sale customer experience. The role partners closely with Sales, Service Sales, Technical Support, and other various internal teams to align processes and establish best practices through consistent support and scalable delivery that enables customers to effectively use and realize ongoing value from Carestream 360°. - Assist with pre-sales product demonstrations in partnership with the Sales and Service Sales teams. - Lead the end-to-end onboarding and implementation experience for Carestream 360° customers, from initial customer engagement through go live. - Align implementation requirements with quoting, entitlement, and support processes to ensure accurate setup and delivery. - Support data readiness and validation activities, including installed base accuracy, device eligibility, software levels, and RMS connectivity. - Manage post-sale data cleanup processes in coordination with Service Sales and other internal teams. - Ensure dashboard setup, configuration, and go live are completed smoothly to support ongoing operation. - Support customer training, enablement activities, and usage reviews to support successful adoption and ongoing product use. - Provide post go live support while maintaining clear communication, coordinating issue resolution with internal teams, and ensuring continued engagement as customers transition into regular use of the product. - Support customer growth and retention by helping customers understand and realize ongoing value from Carestream 360°. - Coordinate and participate in pre-sale strategic activities to drive further platform adoption. - Partner with Product Management and R&D teams to share customer feedback and help inform future Carestream 360° enhancements and capabilities. Qualifications - 10+ years in Customer Success, Implementation, Professional Services, or similar roles. - Experience leading cross-functional B2B software implementations. - Excellent customer-facing communication skills and experience in demonstration, selling, or other in-person customer activities. Requirements - Healthcare imaging quality control or regulated industry experience. - Familiarity with subscription services and analytics platforms. Work Environment - Remote with 50% or more travel. Physical Requirements - Ability to travel extensively. Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applying for a job with Carestream All applicants must complete the online application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations. Requisition ID: 4749

Role Description The Manager of National Channel Sales is a key commercial leader responsible for driving strategic growth through the company’s channel partner ecosystem. This role leads the development, execution, and optimization of channel strategies that expand market presence, accelerate revenue, strengthen margins, and enhance the customer experience across the imaging portfolio. The ideal candidate is an influential relationship-builder, a strategic thinker, and a hands-on coach who elevates partner performance and internal collaboration. This is a high-impact leadership role with the opportunity to shape the future of our channel strategy and drive transformation across a rapidly growing imaging business. You will work with an innovative product portfolio, strong internal support, and an established dealer network—all while making a measurable difference in the company’s long-term success. Qualifications - Bachelor’s degree in business, marketing, or related field - 8+ years of progressive sales or channel management experience, ideally in imaging, medical device, or related technology markets. - Demonstrated success building and managing channel programs that deliver revenue and margin growth. - Proven experience fostering strong partner and customer relationships at all organizational levels. - Exceptional communication, negotiation, and conflict-resolution skills. - Experience leading and developing high-performance teams. Requirements - Develop and execute a national channel strategy aligned with company revenue, margin, and profitability objectives. - Identify, recruit, and onboard high-potential channel partners to expand market reach. - Build joint business plans with dealers and distributors, driving accountability and measurable outcomes. - Establish and maintain strong, trust-based relationships with key channel partners and end-customers. - Conduct quarterly business reviews (QBRs) with partners to evaluate performance, pipeline health, and improvement opportunities. - Lead conflict reduction and resolution efforts between partners, customers, and internal teams, ensuring a positive overall experience. - Provide ongoing training and development programs for dealer sales representatives to improve product knowledge, selling skills, and competitive positioning. - Create tools, messaging, and resources to help partners succeed in the field. - Lead, mentor, and coach a team of channel managers, fostering a culture of accountability, collaboration, and continuous improvement. - Set performance targets, monitor KPIs, and implement best practices across the channel team. - Partner closely with direct sales leadership to ensure clear alignment, territory coordination, and channel conflict mitigation. - Work collaboratively with operations, marketing, finance, and product teams to support forecasting accuracy, inventory planning, and market execution. Benefits - Compensation: $119,200 - $150,000 plus sales incentive compensation - This range reflects Carestream’s good faith estimate to pay fairly as starting wage. - Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position. Work Environment - Remote with extensive travel Physical Requirements - Ability to travel up to 75% nationally. Company Description Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide. At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact.

Carestream Health Inc. Innovation that sparks imagination. Continue on to your next challenge with us. Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide. At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our team! Compensation: $63, 000 - $79,000 per year *This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position. Position Summary: - You will support the X-Ray Systems business as a Field Service Engineer based in Washington state, preferably Yakima or Tacoma. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements. - The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment. - The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers. - This position involves possible overnight travel and will be based in a home office. - A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package. - Field Service Engineers need to live within the territory. Position Responsibilities: Customer Ownership - Build credibility and trust with customers by conducting pro-active customer visits. - Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues. - Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process. - Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times. - Understand the customer's business and competitive environment. - Generate revenue growth by offering solutions aligned with the service portfolio. - Teamwork - Adopt, develop, and implement best practices. - Actively seeks to mentor others - Actively participates as a member of the regional work team and works to improve team processes. Compliance - Operate under the required knowledge of State and Federal regulatory requirements. - Adheres to established training, quality, and safety requirements. - Manages company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. - Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field - Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. - Independently resolve equipment and customer issues. - Independently complete PMs, FCOs, installations, and all related tasks. - Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. - May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate. Required Skills & Education: - Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred. - 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment. - Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products. - Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. - Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. - Ability to read and interpret schematics and site drawings with minimal assistance. - Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment. - Ability to adapt to changing work requirements in a complex, fast-paced environment. - Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives. - Ability to demonstrate exceptional customer service skills. - Ability to communicate, written and verbally, with various levels of employees and customers. - Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy. Desired Skills: Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment Work Environment: Hospitals, Critical care imaging centers, remote Physical Requirements: - Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds. - The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required. - Job operates in the hospital/medical environment and remotely from a home office location. - Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Carestream is an Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applying for a job with Carestream All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations Requisition ID: 4716