CapRelo

Overview The Client Services Associate supports the delivery of high-quality, customer-centric service across Capital Relocation Services’ client portfolio. This role provides administrative, reporting, and project coordination support to ensure timely, accurate, and compliant service aligned with GSA requirements, client expectations, and internal CRS processes. The Associate enhances team efficiency through effective communication, knowledge sharing, and cross-functional collaboration, contributing to continuous improvement and consistent service excellence. Responsibilities Client & Customer Support · Deliver timely, accurate, and customer-focused responses to inquiries and service requests from clients, transferees, GSA personnel, suppliers, and internal stakeholders. · Ensure efficient resolution of customer inquiries, requests, and complaints, with appropriate follow-up to maintain service and quality standards. · Serve as an advocate for clients and transferees when coordinating with internal service teams. Support new client transitions and implementation activities. Operational & Administrative Support · Maintain full compliance with Capital Views processes, procedures, and key data-tracking requirements. · Assist in coordinating internal and external reporting, including GSA-required deliverables. · Manage scheduling and coordination for client meetings, communications, and related activities. · Provide administrative, analytical, and project support to Client Services leadership, including the SVP – Client Development and Director, Client Analytics Solutions. Service Delivery Excellence & Continuous Improvement · Monitor customer requests, feedback, and trends to support continuous service improvements. · Identify process enhancement opportunities and collaborate with leadership on approved solutions. · Contribute to consistent knowledge sharing, standardization of best practices, and process alignment across the organization. · Support system maintenance and process updates in collaboration with Client Services leadership. Team Collaboration & Relationship Management · Maintain effective working relationships with colleagues, clients, partners, and supplier personnel. · Participate actively in team initiatives, cross-functional collaboration, and improvement-focused work practices. · Support the overall management and coordination of Client Services operations as needed. Qualifications Education · High school diploma or equivalent required; associate or bachelor’s degree preferred. Experience & Competencies · Minimum 3 years of relevant work experience in customer service, client support, or administrative operations. · Strong written and verbal communication skills. · Demonstrated ability to prioritize workloads and manage competing deadlines. · Skilled in handling challenging customers and conflict resolution. · Ability to work independently and adapt to fast-paced, high-pressure environments. · Strong problem-solving and solution-development abilities. · Ability to build effective relationships at all levels of the organization. · Solid understanding of technology, including effective use of AI tools and standard business applications. Work-Related Personal Requirements · Commitment to delivering exceptional customer service. · Alignment with the mission and core values of Capital Relocation Services. · Self-motivated, proactive, and solutions-oriented with a strong sense of initiative. · Positive “can-do” attitude with flexibility to support evolving business needs. About About CapRelo CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place. Benefits In addition to comprehensive medical, dental, and vision insurance, CapRelo offers: - World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k) - Recruitment and customer referral bonuses - Company-paid life insurance and accidental death benefits - Voluntary protection programs for employees and their families - Service recognition programs - Safety & performance bonuses - Tuition reimbursement and student loan repayment assistance - Discounted membership @ Gold’s Gyms (corporate locations) nationwide - Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families - Medical and Dependent Care Flexible Spending Accounts (FSAs) - Health Savings Account (HSA) with employer matching contribution ​ Equal Opportunity/Affirmative Action Employer

• Establish and maintain strong relationships with recruiting teams and other key stakeholders • Serve as a primary liaison between client contacts and internal program teams • Proactively lead execution of service delivery across multiple client programs • Build and maintain strong relationships with client contacts to support program success • Interface with cross‑functional teams and business partners • Act as a liaison between global operational teams, supply chain partners, and client contacts • Monitor and communicate progress of financial strategies aligned with company goals • Ensure the success and sustainability of contracted providers • Maintain current knowledge of all client programs, policies, and procedures • Recommend policy or program changes based on exceptions, operational feedback, and industry trends • Evaluate supplier and internal service performance • Track, recommend, and implement program improvement initiatives • Ensure all program provisions comply with applicable regulations, tariffs, taxation, and fee requirements • Drive customer satisfaction through proactive communication and timely resolution of issues • Initiate and manage communication for international and domestic assignment preparation

• Responsible for achievement of new business revenue goals • Collaborates with marketing to bring research, ideas and feedback for efficient and effective marketing/sales loop development • Manages RFP targets and consults with internal subject matter experts (SMEs) to address customer needs and respond to inquiries pertaining to service offerings and program features • Develops sales strategy and business plans: implements processes and executes selling techniques that ensures attainment of company sales goals and profitability • Responsible for the performance and sales pipeline development • Prepares action plans for targeting sales prospects and for penetrating new markets • Executes sales development plans established by the executive management team • Uses a CRM to track and report new leads and progression of business targets • Develops network relationships and researches data for competitive intelligence • Conducts on-site presentations for prospective and established client base as required • Controls expenses to meet budget guidelines and adheres to travel policies and allowance allocations • Adheres to all company policies, procedures and business ethics codes and represents the company in a professional and respectful manner • Assists other sales team members with client presentation and relationship development as required • Responsible for meeting and exceeding established sales goals and objectives