Cambridge Spark

Role Description This is a senior leadership role at the intersection of learner experience, commercial product design, and apprenticeship quality. The Head of Learner Experience owns the end-to-end learner journey across Cambridge Spark's AI and data apprenticeship portfolio, from how programmes are designed to meet enterprise transformation needs, through to how learners experience and achieve through them. The north star for this role is learner outcomes: completion rates, EPA achievement, CSAT, and most importantly, whether learners are genuinely applying what they learn in the workplace. Cambridge Spark's approach has always been to design apprenticeship programmes that solve real problems for enterprise clients, not simply to package KSB standards into teachable content. This role requires someone who can hold that tension: building programmes that are commercially compelling and employer-relevant, while remaining fully compliant with apprenticeship standards and Ofsted requirements. It is not a traditional curriculum production role. The Head of Learner Experience sits within the Apprenticeships business unit, reporting to the VP Apprenticeships, with a dotted line to the Director of Customer Solutions to ensure the curriculum supports Open Programmes and Executive Education. They will lead Learner Experience Product Managers (LE PMs), a LE Project Team Lead, and Learning Designers, working closely with the Chief AI Officer, the Head of Training, and the Engineering team. Key Responsibilities - Learner Experience & Programme Quality - Own the learner experience strategy across Cambridge Spark's apprenticeship portfolio, ensuring every programme is designed around how learners actually learn. - Drive a continuous and iterative approach to content review, working with Learner Experience Product Managers (LE PMs) to ensure programmes are improved in response to learner feedback, CSAT data, and delivery insight. - Set the quality bar for programme design: clear learning objectives, strong KSB signposting, effective assessment design, and a learner journey that builds capability progressively. - Use learner experience data (CSAT, module NPS, completion rates, EPA outcomes, workshop feedback) as the primary signal for what is working and what needs to change. - Ensure all programmes are Ofsted inspection-ready, owning the curriculum's contribution to the self-assessment report and quality improvement planning. - Apprenticeship Standards and Compliance - Work closely with the Quality team to translate regulatory requirements into programme design decisions. - Lead the curriculum response to regulatory changes when KSB standards are updated or assessment requirements change. - Own the process of ensuring programme content is updated proactively. - Own the curriculum's interface with End-Point Assessment, ensuring programme design gives learners the best possible preparation for EPA. - Collaborate with the Quality and Funding teams to ensure curriculum documentation supports accurate ILR data and audit readiness. - Team Leadership and Product Development - Lead and develop a multi-disciplinary team of Learner Experience Product Managers (LE PMs), a LE Project Team Lead, and Learning Designers. - Own the learner experience product vision and strategy, working with PMs and project team lead to define programme objectives. - Oversee the quality of content produced by external SMEs and contractors. - Be the internal champion for learner-centred design. - Build a learner experience function that can scale: clear standards, repeatable processes, and a team that improves continuously. - Cross-Functional Collaboration - Work closely with the Chief AI Officer and the Solutions Engineering team to ensure the curriculum reflects the latest developments in AI and data practice. - Partner with the Head of Training and the training team to ensure curriculum design supports effective delivery. - Provide curriculum content input and support for Open Programmes and Executive Education. - Work with Sales and Client Success to understand employer needs and translate that into curriculum design decisions. - Contribute to the commercial positioning of Cambridge Spark's programmes. - Partner with Engineering (EDUKATE.AI platform) to ensure curriculum is designed to make full use of the platform's capabilities. - Represent Cambridge Spark externally where relevant. Qualifications - Proven experience in curriculum design and development within the UK apprenticeship sector, ideally in an AI, data, technology, or digital skills context. - Demonstrable commercial awareness; understands that programme quality drives employer retention and upsell. - Deep knowledge of the apprenticeship regulatory landscape: ESFA funding rules, apprenticeship standards and KSBs, Ofsted Education Inspection Framework, and EPA processes. - Track record of leading curriculum improvement initiatives that have resulted in measurable improvements in learner outcomes. - Experience managing and developing a team of curriculum or learning design professionals. - Strong understanding of applied, work-based learning pedagogy. - Excellent project management skills; able to manage multiple curriculum development workstreams simultaneously. - Strong written and verbal communication skills. Requirements - Experience with AI or data curriculum specifically; familiarity with the L3/L4/L5/L6 apprenticeship standards in the AI and data landscape. - Experience working with a technology platform as part of the learning experience. - Involvement in apprenticeship standard development, EPA design, or awarding body engagement. - Teaching or coaching qualification (e.g. PGCE, AET, CAVA, TAQA), not essential but valued. - Experience in a fast-growing, commercially-driven training provider environment. Benefits - Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme. - 25 days holiday + Flexi bank holidays + 1 day off on your birthday. - A day for volunteering. - Enhanced Maternity and Paternity Leave. - Health & Wellbeing allowance of up to £30 per month. - Annual Summer and Xmas events. - Company socials including everything from Cambridge College formals, pub nights to team building events. - CPD Allowance alongside quarterly reflections to ring fence time for development and growth. - Private medical insurance and cash plan. - Holiday buy back scheme (up to 10 days p/a). - Employee Assistance Programme with a dedicated company counsellor. Company Description We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era. We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI.

Role Description As a Mid Market Account Executive at Cambridge Spark, you will introduce best-in-class Data and AI training solutions to leading enterprises with less than 1000 employees in the UK, helping to drive business transformation through cutting-edge skills enablement. You will engage with senior executives and operational teams alike, conveying how Cambridge Spark’s solutions can solve their most pressing challenges. Beyond client impact, you will help to shape Cambridge Spark’s future best practices, playing a key role in our growth. - Be the face and voice of Cambridge Spark during client calls, conferences, and events. - Help organisations from your territory and sector account list to directly attribute ROI to transformational data & AI skills development. - Generate qualified leads for yourself through outreach and networking to convert to sales from a sector specific target list. - Identify and build relationships with organisations which can act as distribution channels to generate qualified leads for our apprenticeship and commercial training solutions. - Responsible for executing the sales strategy using the MEDDICC qualification methodology, engaging with brand-new clients to win business. - Proactively expand existing accounts by taking full ownership of developing and executing strategic account plans to uncover new business opportunities within your assigned portfolio. - Develop accurate forecasts for the portfolio of existing clients you maintain and manage, by developing comprehensive account plans that outline key objectives, timelines, and specific actions to drive account growth. - Build Senior Stakeholder Engagement by leveraging your existing network and build new relationships with senior stakeholders within our B2B clients. - Build new relationships with clients and help them understand how they can spend their apprenticeship levy, and promote the commercial Education Programme courses to achieve their strategic goals. - Support campaigns, proposals, pitches, bids, tenders and stakeholder engagement to win new clients. - Support our Levy Transfer partnerships with our sales and marketing activity. - Manage the transfer of existing learners to new employers. - Work collaboratively with the Enterprise New Business and Strategic Accounts teams to share knowledge and insight on the market. - Work collaboratively with your sales colleagues to share best practices and contribute to a great working culture. - Help train and mentor more junior members of the team to achieve their goals. - Make it your mission to positively impact the careers and lives of your customers’ learners, by helping them to join Cambridge Spark’s cutting edge programmes. Qualifications - Demonstrable strategic business acumen and proficiency in high-velocity, enterprise sales methodologies (e.g., MEDDICC). - Strong demonstrable experience in B2B sales, with a strong track record in either hunting new logos or expanding within existing accounts. - Excellent communication and presentation skills, with a demonstrated ability to influence and engage senior executives in mid market enterprises. - A keen interest in the intersection of education, technology, and business growth. - Experience in generating a pipeline of B2B leads. - Highly self-motivated with the ability to work to targets and deadlines. - Excellent collaborator and team player. - Desire to learn and continuously improve. - Ability to adapt to a constantly changing and fast-paced working environment. - Satisfactory Employment and Disclosure & Barring check (commensurate to job role). Requirements - Experience in the Apprenticeship, Education or Training Market. - Recruitment Consultant or Face to Face Sales background. - Knowledge of LinkedIn Sales Navigator, HubSpot, Gong and MEDDICC qualification methodology. - Real passion and excitement for our industry and sector. Benefits - Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme. - 25 days holiday + Flexi bank holidays + 1 day off on your birthday. - A day for volunteering. - Enhanced Maternity and Paternity Leave. - Health & Wellbeing allowance of up to £30 per month. - Annual Summer and Xmas events. - Company socials including everything from Cambridge College formals, pub nights to team building events. - CPD Allowance alongside quarterly reflections to ring fence time for development and growth. - Private medical insurance and cash plan. - Holiday buy back scheme (up to 10 days p/a). - Employee Assistance Programme with a dedicated company counsellor.

Role Description Cambridge Spark is seeking an independent, high-calibre GenAI & Automation Delivery Consultant (Project Basis) to deliver hands-on technical instruction and workflow automation scoping services for our corporate education products. This is a project-based contract engagement to deliver training as part of our professional education programmes. The successful consultant will act as an external specialist, bridging the gap between technical capability and business value by leading defined workstreams. The project is remote / UK-based (with project-specific onsite delivery in London, Cambridge and client sites as required). Key Deliverables & Scope of Work - Workflow Automation Workshops: - Design and facilitate engaging, hands-on technical sessions enabling project learners to build and deploy practical AI workflows using GenAI tools (e.g. Claude, Copilot, Gemini) and automation tools (e.g., Power Automate, n8n, Zapier). - Advanced Prompt Engineering & Architecture: - Deliver deep-dive technical instruction covering topics such as system prompts, prompt chaining and Retrieval-Augmented Generation (RAG). - Content & Resource Refinement: - Utilise allocated project time to provide technical feedback on curriculum resources, build practical automation scenarios, and update tool-stack materials in line with industry changes. Qualifications - Low-Code & Automation Mastery: - A proven track record of building and teaching automated workflows using at least one of Power Automate, n8n, or Zapier. - Enterprise GenAI Proficiency: - A proven track record of designing and building agents in at least one of Microsoft Copilot 365, Claude (including Claude Code) and Gemini Enterprise. - AI Knowledge Architectures: - A strong conceptual and practical understanding of how AI connects to organisational data, including vector search spaces, context windows, chunking strategies, and RAG architectures. - Business Analysis & ROI Tracking: - Proven capability to convey process mapping, value stream re-engineering, and the financial calculation of automation ROI to non-technical business professionals. Requirements - Scripting & Custom Integrations: - Functional capability in Python scripting to guide advanced project learners through custom developer integrations and basic data manipulation. - LLMOps & Governance Frameworks: - Familiarity with operationalising AI safely, including guardrail implementations, PII filtering, human-in-the-loop design, and GDPR compliance. - Professional Facilitation Credentials: - A formal teaching or training qualification (PGCE, QTS, or equivalent), or substantial enterprise facilitation experience. Contractual Nature of the Engagement - This engagement is for a specific, project-based outcome and is open to independent contractors, freelancers, or boutique consultancies operating via a Limited Company or appropriate vehicle. - Autonomy: - The consultant will have full control over how, when, and where they deliver the outcomes, subject to meeting client project milestones. - Substitution: - The right of substitution applies, provided the substitute possesses equivalent skills and qualifications to meet the project deliverables. - Equipment: - The consultant is expected to provide their own equipment and tools necessary to complete the assignment. - Commercial Conflicts: - The services provider must not provide identical or similar AI workflow automation training or delivery services to direct competitors of Cambridge Spark for the duration of this project.

Role Description Cambridge Spark is seeking an independent, high-calibre AI Transformation Delivery Consultant (Project Basis) to deliver strategic advisory and technical scoping services for our executive-level clients. This is a project-based contract engagement to deliver projects as part of our executive education programmes. The successful consultant will act as an external specialist, bridging the gap between technical capability and business value by leading defined workstreams within our Leading with AI programme. The project is remote / UK-based (with project-specific onsite delivery in London, Cambridge and client sites as required). Key Deliverables & Scope of Work - Executive Advisory & Value Discovery: Deliver strategic consulting to client executives, identifying and documenting high-impact opportunities where AI can drive operational efficiency or new business models. - Solution Scoping & Business Case Definition: Translate complex business challenges into clear technical requirements. Produce robust business cases, ROI estimations, and defined project scopes to secure stakeholder buy-in. - AI Governance & Risk Frameworks: Provide independent expertise on AI governance, safety, and regulatory compliance, delivering actionable risk-mitigation frameworks for clients. - Proof of Concept Development: Build and deploy functional demo AI tools/applications to bring specific use-cases to life and demonstrate practical feasibility. - Workshop & Presentation Delivery: Design and facilitate high-impact, technical AI workshops and presentations for senior leadership teams. Qualifications - Essential Criteria: - Commercial AI Delivery: A proven track record of executing and delivering complex projects in AI, Data Science, or Machine Learning within commercial or industrial settings. - Executive Stakeholder Engagement: Extensive experience consulting with senior stakeholders, with a proven ability to translate deep technical concepts into value-driven business language. - Advanced Business Analysis: Expert capability in analysing complex business processes, identifying operational pain points, and quantifying the financial/strategic impact of AI interventions. - Technical Credibility: A strong academic foundation (MSc/PhD in Mathematics, Statistics, Computer Science, or a highly numerate subject) or equivalent deep industry experience. - Desirable Criteria: - Consulting Background: Prior experience operating within a management or technology consulting framework. - Sector Breadth: Experience delivering AI solutions across multiple industries (e.g., Finance, Healthcare, Retail, or the Public Sector). - Project Delivery Methodologies: Mastery of Agile or structured project management methodologies to ensure seamless delivery of outcomes. Requirements - This engagement is for a specific, project-based outcome and is open to independent contractors, freelancers, or boutique consultancies operating via a Limited Company or appropriate vehicle. - Autonomy: The consultant will have full control over how, when, and where they deliver the outcomes, subject to meeting client project milestones. - Substitution: The right of substitution applies, provided the substitute possesses equivalent skills and qualifications to meet the project deliverables. - Equipment: The consultant is expected to provide their own equipment and tools necessary to complete the assignment. - Commercial Conflicts: The services provider must not provide identical or similar AI transformation consulting services to direct competitors of Cambridge Spark for the duration of this project.

Role Description Customer Solutions Advisors are the frontline of the Cambridge Spark learner experience. This is a high-contact, call-led role focused on guiding learners from initial enquiry through programme selection, eligibility checks, employer approval and onboarding all within fixed cohort deadlines. You’ll spend most of your day on calls, emails and CRM activity, managing multiple learner journeys at once. You’ll work closely with Sales, Admissions, Operations and Delivery to ensure learners are enrolled on the right programme, at the right time and in line with funding and compliance requirements. This role suits someone who is organised, adaptable and motivated by delivering an excellent customer experience while solving complex, time-sensitive queries. Key Responsibilities - Learner Engagement & Enrolment - Handle a high volume of inbound and booked calls, supported by timely email follow-up - Guide learners through programme discovery, suitability discussions, and next steps - Progress learners efficiently through the pipeline to meet application and start-date deadlines - Support employer-sponsored learners with business case preparation and approvals - Customer Experience - Deliver a clear, supportive onboarding experience that sets learners up for success - Ensure learners fully understand programme commitments, timelines and expectations - Act as a trusted point of contact for learners and, where needed, their managers - Operations & Compliance - Manage learner pipelines accurately in HubSpot CRM, logging all activity and outcomes - Work within structured processes and apprenticeship funding requirements - Balance quality, speed, and accuracy during peak recruitment periods - Escalate risks or complex cases appropriately and proactively - Collaboration & Improvement - Work cross-functionally with Account Managers, Admissions, Operations and Customer Success - Share insights from learner conversations to improve processes and learner experience - Adapt quickly to shifting priorities across open and closed cohorts Qualifications - Experience in a call-based, customer-facing role - Confidence managing high volumes of conversations alongside email and CRM work - Strong communication, organisation, and follow-through - Comfortable working to tight, non-negotiable deadlines - Experience using a CRM (HubSpot desirable) Requirements - Education, training, or apprenticeship experience - Exposure to compliance-led or eligibility-based processes - B2B or employer-led customer journeys Benefits - Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme - 25 days holiday + Flexi bank holidays + 1 day off on your birthday - A day for volunteering - Enhanced Maternity and Paternity Leave - Health & Wellbeing allowance of up to £30 per month - Annual Summer and Xmas events - Company socials including everything from Cambridge College formals, pub nights to team building events - CPD Allowance alongside quarterly reflections to ring fence time for development and growth - Private medical insurance and cash plan - Holiday buy back scheme (up to 10 days p/a) - Employee Assistance Programme with a dedicated company counsellor Company Description We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era. We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis.