Buckhill

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we've expanded our global footprint, building a diverse and multicultural team making a real impact. As a Delivery Manager at Buckhill, you are the operational heartbeat of the Product Management team and an active driver of how we work - bringing discipline to delivery, clarity to complexity, and leading the adoption of AI-powered ways of working that make your team faster and more effective. Where the Lead Product Owner owns the what and why, you own the how and when, ensuring that the right things get built in the right order, at pace, and to a high standard. You are the primary operational leader within the delivery team, running Agile ceremonies, managing dependencies, clearing blockers, and keeping delivery on track across sprints and releases. You are accountable for the team’s rhythm, their wellbeing, and their output. While you don’t need to be an insurance expert, you will quickly build familiarity with the domain - understanding enough about how insurance processes and client environments work to ask the right questions, manage the right risks, and communicate credibly with clients and stakeholders. This role sits at the heart of Buckhill’s delivery framework. You work hand in hand with the Lead Product Owner (who owns the roadmap and backlog) and the Technical Team Leads (who owns technical design and quality), forming the core leadership trio of the product team. Buckhill’s primary product, C2MS, is delivered as a PaaS solution; understanding the implications of platform-level delivery - including tenant environments, shared infrastructure, and controlled release management - is a core part of this role. Buckhill is actively embedding AI into how we work, and this role carries a clear responsibility to lead that shift within your team: helping people use AI tooling effectively to deliver faster, with higher quality, and with greater visibility. This is a global role and can be performed remotely from anywhere within Buckhill's distributed team. Salary Range - Croatia €2.9k - €3.4k (Gross 1, monthly) Salary Range - Croatia €34.8k- €40.8k (Gross 1, annual) Salary Range - United Kingdom £57k - £67k (Gross, annual) Salary Range - Europe, outside of Croatia €36.4k - €52.2k (Gross 2, annual) Salary Range - Africa & Sri Lanka €36.4k - €47.5k (Gross 2, annual) Salary Range - Rest of the world €36.4k - €61.7k (Gross 2, annual) Experience: - 3-5 years in a Delivery Manager, Project Manager, or Scrum Master role within a software delivery organisation. - Proven experience running Agile/Scrum ceremonies and managing delivery cadence across cross-functional teams. - Experience managing delivery in a B2B software environment - PaaS delivery experience is preferred given the platform nature of Buckhill’s products, while SaaS delivery experience is also relevant. - Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage. - Demonstrable experience using or championing AI tools (such as Claude) in a software delivery context is a strong advantage. - Strong people skills - able to lead, motivate, and support a diverse, remote-first team. - Comfortable with delivery metrics, sprint reporting, and stakeholder communication. - Confident managing competing priorities and making pragmatic decisions under pressure. Skills & Qualifications: - Scrum Master certification (PSM I or CSM) preferred. - Experience with Jira and Confluence as core delivery tooling. - Familiarity with release management and basic CI/CD concepts is an advantage. - Bachelor’s degree in a relevant field, or equivalent professional experience. - Own and run Agile delivery ceremonies - sprint planning, refinement, daily stand-ups, retrospectives, and sprint reviews. - Manage the sprint backlog alongside the Lead Product Owner, ensuring stories are well-scoped, estimated, and ready for development. - Track sprint progress, identify risks and blockers early, and resolve or escalate them quickly. - Manage delivery against commitments - monitoring velocity, capacity, and scope to keep sprints and releases on track. - Own the release management process, coordinating across development, QA, DevOps, and Solutions to ensure smooth, predictable deployments. Given the PaaS nature of C2MS, this includes managing the impact of platform-level releases across tenant environments and coordinating client communications ahead of deployments. - Support and lead the team day to day - removing friction, facilitating communication, and creating the conditions for high performance. - Maintain clear, timely reporting on delivery progress, quality metrics, and risks for internal stakeholders. - Manage dependencies across teams, including Scrum of Scrums participation where relevant. - Actively manage RAID (Risks, Assumptions, Issues, Dependencies) throughout delivery. - Collaborate with the Lead Product Owner on roadmap planning, helping translate strategic priorities into executable sprint plans. - Support the team in adopting AI-assisted ways of working - including AI tooling in development, testing, and documentation - and help manage the delivery implications of building AI-enabled features. - Contribute to the continuous improvement of Buckhill’s delivery framework and ways of working, including identifying opportunities where AI tooling can improve delivery speed, quality, or visibility. - Champion the use of AI tools - including Claude - across the delivery team, actively embedding AI-assisted practices into day-to-day ways of working and helping team members build confidence and capability in using them effectively. - Work with the Technical Team Leads and Lead Product Owner to evaluate and introduce AI tooling that improves delivery outcomes - including tools that support code review, test coverage, sprint reporting, documentation generation, and sprint health monitoring. - Track and report on AI adoption within the team - capturing what is working, what is not, and sharing practical insights with the Lead Product Owner to inform how the team continues to improve. - Support client-facing delivery activities as required, including communicating on release timelines, platform changes, and escalations - working alongside the Lead Product Owner and the Product Management Team to ensure a consistent client experience. - Represent Buckhill in client-facing meetings and calls when required, providing updates on sprint progress, release timelines, and any delivery-related matters.

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we’ve expanded our global footprint, building a diverse and multicultural team making a real impact. As a Client Delivery Manager at Buckhill, you are the operational heartbeat of the Product Management team - working at the heart of one of the London Market’s growing InsurTech environments. Where the Product Owner owns the what and why, you own the how and when, ensuring that the right things get built in the right order, at pace, and to a high standard. You are the primary operational leader within the delivery team, running Agile ceremonies, managing dependencies, clearing blockers, and keeping delivery on track across sprints and releases. You are accountable for the team’s rhythm, their wellbeing, and their output. While you don’t need to be an insurance expert, you will quickly build familiarity with the domain - understanding enough about how insurance processes and client environments work to ask the right questions, manage the right risks, and communicate credibly with clients and stakeholders. This role sits at the heart of Buckhill’s delivery framework. You work hand in hand with the Lead Product Owner (who owns the roadmap and backlog) and the Technical Team Leads (who own technical design and quality). Buckhill’s primary product, C2MS, is delivered as a PaaS solution. Understanding the implications of platform-level delivery - including tenant environments, shared infrastructure, and controlled release management - is a core part of this role. This role is based in the United Kingdom and requires the successful candidate to be located in the UK and eligible to work without visa sponsorship. Salary RangesUnited Kingdom: £55k - £65k (Gross, annual) Experience: - 3-5 years in a Delivery Manager or Project Manager role within a software delivery organisation. - Proven experience running Agile/Scrum ceremonies and managing delivery cadence across cross-functional teams. - Experience managing delivery in a B2B software environment; - PaaS delivery experience is preferred given the platform nature of Buckhill’sproducts, while SaaS delivery experience is also relevant - Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage. - Strong people skills - able to lead, motivate, and support a diverse, remote-first team. - Comfortable with delivery metrics, sprint reporting, and stakeholder communication. - Confident managing competing priorities and making pragmatic decisions under pressure. Skills & Qualifications: - Scrum Master certification (PSM I or CSM) preferred. - Experience with Jira and Confluence as core delivery tooling. - Familiarity with release management and basic CI/CD concepts is an advantage. - Bachelor’s degree in a relevant field, or equivalent professional experience. - Own and run Agile delivery ceremonies-sprint planning, refinement, daily stand-ups, retrospectives, and sprint reviews. - Manage the sprint backlog alongside the Lead Product Owner, ensuring stories are well-scoped, estimated, and ready for development. - Track sprint progress, identify risks and blockers early, and resolve or escalate them quickly. - Manage delivery against commitments-monitoring velocity, capacity, and scope to keep sprints and releases on track. - Own the release management process, coordinating across development, QA, DevOps, and Solutions to ensure smooth, predictable deployments. Given the PaaS nature of C2MS, this includes managing the impact of platform-level releases across tenant environments and coordinating client communications ahead of deployments. - Act as the primary delivery-side point of contact for clients - managing escalations, communicating proactively on delivery status and release timelines, and ensuring client concerns are resolved or formally tracked. - Coordinate client onboarding from a delivery perspective, ensuring platform environments are provisioned, tested, and handed over to clients on schedule and to agreed quality standards. - Support and lead the team day to day-removing friction, facilitating communication, and creating the conditions for high performance. - Maintain clear, timely reporting on delivery progress, quality metrics, and risks for internal stakeholders and client-facing updates. - Manage dependencies across teams, including Scrum of Scrums participation where relevant. - Actively manage RAID (Risks, Assumptions, Issues, Dependencies) throughout delivery. - Collaborate with the Lead Product Owner on roadmap planning, helping translate strategic priorities into executable sprint plans. - Build enough working knowledge of insurance and InsurTech client environments to communicate effectively with clients and manage delivery risk in context. - Contribute to the continuous improvement of Buckhill’s delivery framework and ways of working. - Monitor and report on client satisfaction indicators related to delivery quality, feeding insights back to the Lead Product Owner to inform backlog prioritisation and continuous improvement. - Remote work - Sponsored professional learning - Fully covered sick leave - Child and family support - A friendly and supportive team - Career switch opportunities - A healthy work-life balance - Permanent full-time contract - Working schedule flexibility - Multi-role options - Leadership opportunities

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we've expanded our global footprint, building a diverse and multicultural team making a real impact. We're looking for a Solutions Engineer to convert client business challenges into functional solutions and designs. You'll handle client inquiries, problems, and incidents within your portfolio while working with our development and delivery teams to implement solutions. This role requires pattern recognition, systematic thinking, and the ability to identify improvements in systems, processes, and products. You must communicate effectively with both technical and non-technical audiences. Salary Ranges - Croatia: €2.2k - €2.7k (Gross 1, monthly) - Croatia: €26.4k - €32.4k (Gross 1, annual) - United Kingdom: £34k - £41k (Gross, annual) - Europe, outside of Croatia: €27k - €41k (Gross 2, annual) - Africa & Sri Lanka: €27k - €37k (Gross 2, annual) - Rest of the world: €27k - €56k (Gross 2, annual) - Degree or equivalent practical experience - At least 3 years of relevant work experience - Demonstrated ability to work independently with moderate direction - Advanced English (written and conversational) Technical knowledge of: - Technical documentation and specification writing - Basic JS ES5 knowledge - Service Oriented Architecture fundamentals - PaaS platforms - SQL, HTML and CSS - Configuration languages (XML, JSON, YAML) - Modeling techniques (ERD, UML, ad-hoc diagramming) - Software Development Lifecycle, including CI/CD - REST API design and GraphQL basics - Distributed architectures and microservices concepts - Security architecture principles - Enterprise architecture concepts (IAM, MDM) - Enterprise Integration Patterns and EAI frameworks - Design software tools and systems specifications for delivery teams to implement - Build proof of concept systems in low-code environments - Translate client requirements into detailed project plans and technical specifications for the Development department - Support the definition of systems and architectural standards (under guidance from senior team members) - Resolve technical incidents, problems, and queries requiring solution design - Escalate complex issues appropriately while taking ownership of mid-complexity problems

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we've expanded our global footprint, building a diverse and multicultural team making a real impact. At Buckhill, we’re seeking an experienced Lead Software Engineer to guide and support a cross-functional team, ensuring our products deliver high quality technical solutions to our clients. This role goes beyond managing workflows. It’s about empowering people, fostering collaboration, and driving technical excellence. As a Lead Software Engineer, you will lead a cross-functional Scrum team of Developers, QA Engineers, and Solutions Engineers, ensuring alignment with business goals while fostering a culture of continuous growth and improvement. If you thrive in a Scrum environment and are passionate about technical leadership, mentorship, and team success, we’d love to hear from you! Salary Ranges - Croatia: €4.7k - €5.5k (Gross 1, monthly) - Croatia: €57k - €66k (Gross 1, annual) - United Kingdom: £73.5k - £85.1k (Gross, annual) - Europe, outside of Croatia: €59.7k - €84.5k (Gross 2, annual) - Africa & Sri Lanka: €59.7k - €76.8k (Gross 2, annual) - Rest of the world: €59.7k - €115.3k (Gross 2, annual) - A degree in Computer Science, Software Engineering, or related fields - 5+ years of experience in a technical role. - 2+ years of experience in technical leadership, preferably within a Scrum team. - Strong communication and interpersonal skills, with the ability to coach and inspire. - Ability to manage and motivate a team of cross functional engineers - Proficiency with CI/CD pipelines, Git Flows and automated testing - Proficiency with Static Code analysis (Qodana, PHPStan, Lint, Trivy, NPM/Composer audit and licensing) - Proficiency in Automated testing: unit, integration and E2E testing - Proficiency in PHP and/or JavaScript, including frameworks such as Laravel, Filament and Vue.js. - Experience with relational databases (MySQL) and writing efficient queries. - Understanding of Agile methodologies and experience working within Scrum teams. - Support with facilitation of Scrum ceremonies (e.g., sprint planning, retrospectives, and stand-ups) to ensure smooth team operations. - Monitor development progress and identify potential issues or roadblocks proactively escalating these issues where necessary. - Mentor and support team members, delegating tasks and responsibilities effectively, fostering a team culture that supports professional growth and technical expertise. - Identify, assess and resolve technical challenges and issues that arise during development, mitigating risks that could impact development processes. - Oversee resource planning, manage team availability, and align team capacity with sprint goals to ensure long-term scalability and management of technical debt. - Act as a point of contact for the team, communicating technical information, developments and changes to internal stakeholders. - Work collaboratively with other teams and internal stakeholders to ensure development iterations are delivered on time and within budget. - Conduct performance reviews and provide regular feedback to support individual development. - Collaborate closely with Product Owners and stakeholders to ensure high-quality project delivery. - Conduct code reviews to maintain coding standards and best practices, providing hands-on technical support where gaps have been identified. - Identify and resolve conflicts, ensuring a positive and productive work environment.

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we've expanded our global footprint, building a diverse and multicultural team making a real impact. We are hiring a Senior DevOps Engineer to take ownership of critical infrastructure and drive meaningful improvements across Buckhill's DevOps capabilities. This role calls for strategic thinking, technical leadership, and genuine accountability for production systems where reliability, security, and scalability directly shape the client experience. You will shape architectural decisions, mentor engineers, champion automation, and bridge the gap between development, operations, and security. You will operate, and continuously improve a complex, multi-cloud Kubernetes environment supporting single-tenant client deployments with strict compliance and data-residency requirements. This role is for someone who has done this before. We need an engineer who can walk into a production incident, lead the response, and follow up with systemic improvements. Salary Ranges Croatia: €4.5k - €5k (Gross 1, monthly) Croatia: €54k - €60k (Gross 1, annual) United Kingdom: £69.6k - £77.4k (Gross, annual) Europe, outside of Croatia: €56.6k - €76.8k (Gross 2, annual) Africa & Sri Lanka: €56.6k - €69.9k (Gross 2, annual) Rest of the world: €56.6k - €90.8k (Gross 2, annual) - Minimum 6 years in DevOps, SRE, or infrastructure engineering roles, with clear progression into senior-level ownership and technical leadership. - Degree in Computer Science, Software Engineering, or equivalent demonstrable experience. - Deep, production-grade Kubernetes experience - cluster management across EKS, AKS, or self-managed deployments. Comfortable with RBAC, network policies, Helm, HPA, pod disruption budgets, and day-2 operations at scale. - Strong cloud platform expertise (AWS and/or Azure) - multi-account architecture, IAM, VPC design, VPN, load balancers, DNS, and security best practices. - Advanced GitLab CI/CD proficiency - designing and maintaining complex multi-stage pipelines with security gates, caching strategies, and artefact management. - Solid Infrastructure as Code expertise with Terraform or OpenTofu - module design, state management, remote backends, and team-wide governance. - Proficient scripting in Bash and/or Python for automation, tooling, and integration. - Strong observability experience - Prometheus, Grafana, Loki, Tempo, or equivalent for monitoring, alerting, and distributed tracing in production. - Proven security knowledge - vulnerability scanning, secrets management (Vault/OpenBao), DevSecOps integration, and familiarity with compliance frameworks. - Incident management experience - on-call rotations, P1/P2 escalation, root cause analysis, and post-incident review processes. - Clear, structured communicator who can explain complex infrastructure decisions to both engineers and non-technical stakeholders. - Track record of mentoring junior and mid-level engineers. - Strong sense of ownership - you follow through, document decisions, and leave systems better than you found them. Mandatory certifications Candidates must hold at least one of the following active certifications. Kubernetes certifications are strongly preferred given that our entire compute platform runs on Kubernetes. - CKA - Certified Kubernetes Administrator - CKS - Certified Kubernetes Security Specialist - AWS Certified Solutions Architect (Associate or Professional) - AWS Certified DevOps Engineer — Professional - HashiCorp Terraform Associate - Azure DevOps Engineer Expert (AZ-400) Nice-to-have certifications - CKAD - Certified Kubernetes Application Developer - PCA - Prometheus Certified Associate - AWS Certified Security - Specialty - Azure Administrator Associate (AZ-104) - Azure Solutions Architect Expert (AZ-305) - CISSP or equivalent security certification - ISO/IEC 27001 Lead Implementer or Auditor - Linux Foundation Certified System Administrator (LFCS) - GitLab Certified CI/CD Associate - Design, implement, and evolve scalable infrastructure across AWS, Azure, and on-premises environments, including multi-account strategies, VPC architecture, VPN connectivity, and security controls. - Architect and maintain Infrastructure as Code using OpenTofu/Terraform and establish reusable modules, enforce governance, and drive team-wide IaC adoption. - Contribute to capacity planning and cloud cost optimisation across AWS and Azure, ensuring infrastructure spend aligns with business needs. - Own Kubernetes cluster operations across EKS, AKS, and on-premises deployments - lifecycle management, version upgrades, RBAC, network policies, resource quotas, and production-grade troubleshooting. - Drive adoption of GitOps workflows and progressive delivery strategies. - Lead blue/green rollouts for infrastructure-level changes (cluster upgrades, addon deployments) and oversee rolling deployments for application workloads. - Own and optimise GitLab CI/CD pipelines - multi-stage pipelines with integrated security scanning, artefact management, and automated quality gates across all environments. - Maintain and extend the standardised pipeline catalogue serving 26+ service templates, ensuring consistency across client deployments. - Define and implement observability strategies using the Grafana OSS stack (Mimir, Loki, Tempo, Pyroscope, Alloy, OnCall) and Prometheus - comprehensive monitoring, alerting, distributed tracing, and continuous profiling across all environments. - Serve as DevOps Lead for P1/P2 events - lead the DevOps resolution and response, help to coordinate communication, participate on the root cause analysis, and implement preventive measures. - Maintain and improve on-call processes and escalation procedures. - Own secrets management across the infrastructure stack, including OpenBao (Vault fork) with Kubernetes-native authentication and CI/CD integration. - Champion DevSecOps practices - automated vulnerability scanning (Trivy, Docker Scout), SBOM generation, container image hardening, and compliance aligned to ISO 27001. - Harden the security posture of containerised workloads - image scanning at build and runtime, network policies, pod security standards. - Automate provisioning, configuration, and operational tasks using Ansible, Windmill, and scripting (Bash, Python). - Evaluate and recommend emerging tools and methodologies that align with Buckhill's strategic direction and compliance obligations. - Mentor and develop DevOps engineers - code reviews, pairing sessions, knowledge transfers, and raising the overall technical bar. - Maintain high-quality documentation - architecture decision records, runbooks, incident post-mortems, and operational procedures in Confluence and GitLab. - Remote work - Sponsored professional learning - Fully covered sick leave - Child and family support - A friendly and supportive team - Career switch opportunities - A healthy work-life balance - Permanent full-time contract - Working schedule flexibility - Multi-role options - Leadership opportunities