British Council

Role Description The Performance Manager plays a key role in enabling data-driven decision-making across the Proposition’s product and commercial portfolio. Reporting to the Commercial Director, Workplace and Online, the role works closely with the whole Proposition team, the Data and Evidence team, marketing, sales, operations and customer service to deliver actionable insights that improve financial and product performance, support commercial growth, and strengthen decision making. This role is ideal for someone who enjoys combining analysis, commercial thinking and stakeholder engagement to influence strategy and business outcomes in a fast-paced, collaborative environment. Role Accountabilities - Leadership & Management - Provides data-driven insights to support Proposition leadership team in decision-making - Defines and tracks KPIs; supports capability building and performance culture - Strategy & Planning - Aligns proposition planning with financial and business goals (with FP&A) - Supports the development and communication of long-term portfolio and performance plans - Develops and implements pricing strategies with key stakeholders (Marketing, B2O sales and Heads of Propositions) - Challenges stakeholders to drive performance, revenue, and margins - Commercial & Financial Management - Supports colleagues to track ROI, cost efficiency, and transformation outcomes - Ensures robust investment cases and benefit realisation - Consultancy, Analysis & Problem Solving - Produces actionable insights to support strategy and planning - Analyses data to inform product design, performance, and market focus - Supports pricing and cost strategy for key tenders and sales opportunities to create a competitive winning proposition - Data & Insights - Manages multi-source data and ensures quality - Builds dashboards and delivers insights for senior stakeholders - Translates business needs into recommendations - Supports growth through data-driven analysis Qualifications - Essentials - Degree, preferably in a relevant field such as data science, computer science, information systems, business, or a related discipline, e.g. a STEM subject or a finance-related subject. - Equivalent professional experience will be considered where a degree is not held. - Desirable - Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP) Requirements - Essentials - 2+ years’ experience in BI and/or data analysis - Strong quantitative skills; proficient in SQL, Excel, Power BI, Tableau, and analytics tools - Experience tracking and analysing digital service performance metrics - Ability to translate data into actionable insights and recommendations - Strong data visualisation skills (dashboards and reporting) - Understanding of data privacy and security principles - Experience working with cross-functional teams (e.g. product, marketing, engineering) - Excellent written and verbal communication skills for diverse audiences - Ability to work independently and manage priorities in a fast-paced environment - Commitment to continuous learning and professional development - Experience analysing Google Analytics 4 (GA4) data - Desirables - Qualification(s) in data analysis or equivalent. - Familiarity with visualization tools such as Looker, Tableau and/or Power BI. - Experience working in a global or multicultural context. - Understanding of Agile ways of working and product development cycles. - Experience of a digital education or assessment business. Benefits - British Council Pay band: 8/E - Contract type: Indefinite Contract - Location: UK - This role is open to candidates based in all UK locations. - Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. - Closing date: 19 June 2026 (23.59 ICT / 17.59 BST)

Role Description This role ensures data integrity, insight generation, and operational assurance across Global Operations. It manages and analyses large datasets to support accurate reporting, issue resolution, and process optimisation. The role drives data-led improvements by identifying patterns, automating processes, and ensuring governance standards, while working closely with cross-functional teams to translate data into actionable insights that enhance decision-making, efficiency, and customer experience. Qualifications - Educated to degree level or equivalent work experience - Written and verbal proficiency in English is required Requirements - Demonstrable ability to deliver results in a pressured environment - Demonstrable experience of working with data in at least one of the following contexts: data mining, data transformation, data visualisation - Demonstrable evidence in leading projects with timely and successful completion - Demonstrable experience of delivering reports through Business Objects or Power BI or equivalent - Significant evidence of managing contract performance against agreed KPIs for both providers and internal delivery partners - Demonstrable experience of data reconciliation Benefits - Contract type: Indefinite - British Council Pay Band: Grade 8/E - Working location: UK - This role is open to candidates based in all UK locations - Right to work: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. - Closing date: Wednesday 17 June 2026 (23.59 ICT / 17.59 BST)

Role Description The Professional Support Network (PSN) Coordinator supports consistent application of examiner standards across IELTS and other E&E products by coordinating operational activities, maintaining data accuracy, and assisting examiner lifecycle processes. The role contributes to quality assurance and performance monitoring by supporting agreed policies and frameworks, working closely with internal teams and external partners. This role sits within Operational Delivery – Global and supports the implementation of professional standards across speaking examiner activities, contributing to readiness, certification, monitoring, and accurate reporting via the EMM database. The role works with test centres, Network teams, and the Global Examiner Hub Lead to support examiner delivery and continuous improvement. - Support professional standards. - Coordinate examiner lifecycle (certification, training, monitoring). - Maintain EMM data integrity. - Coordinate readiness with centres and regions. - Monitor performance and risks. - Support compliance and audits. - Analyse feedback. - Drive continuous improvement and collaboration. Qualifications - Degree or equivalent in Operations, Business Management or related discipline (or equivalent experience). - Demonstrable experience in IELTS or other exams delivery/administration, customer service roles, and working to tight, immovable deadlines with strong organisational skills. - Experience supporting examiner or assessment operations, with familiarity using exams systems and databases. - Demonstrable experience working as part of a dispersed team to deliver services and support continuous improvement initiatives. - Experience working in a regulated environment with safeguarding and compliance protocols. Requirements - Lean Six Sigma qualification. - Recognised safeguarding or compliance-related certification. - Familiarity with examiner lifecycle processes (e.g., certification, training). - Experience working with examiner databases or systems such as EMM. - Exposure to computer-based testing or video-delivered speaking tests. - Familiarity with British Council Exams products (e.g., IELTS, Aptis, ESAT-J). Benefits - British Council Pay band: 6 - Contract type: Indefinite Contract - Location: UK - This role is open to candidates based in all UK locations - Proof of Identity requirements & right to work in the country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. - Closing Date: Wednesday, 10 June 2026 – 19:29 UK time (23:59 IST)

Role Description Provide excellent Key Account Management for designated global clients by nurturing stakeholder relationships, proactively identifying growth opportunities, and managing risk. Develop and implement KAM plans aligned with Global Exams Services’ strategy across school, professional, university, and English exams, delivering income and surplus growth against ambitious global targets through co-creating value with key clients. Main Accountabilities - Account & stakeholder management: - Develops and maintains strong relationships with School, Professional, University, and English exams clients through proactive engagement to understand needs and align services. - Plans and delivers KAM plans to achieve commercial and impact targets, conducts regular reviews, handles escalations, and acts as the client voice within the British Council. - Collaborates with Heads and account managers to deliver coordinated strategies for strategically important relationships. - Winning business: - Identifies growth, cross-selling, and upselling opportunities within key accounts. - Manages development and submission of high-quality, market-responsive proposals with internal stakeholders, ensuring governance compliance. - Handles contract negotiations, renewals, amendments, and represents the British Council in client presentations and negotiations. - Market & customer intelligence: - Monitors and evaluates client feedback to identify development opportunities and respond to risks in line with corporate priorities. - Participates in internal and external events, networks, and knowledge systems to share timely market and customer intelligence. - Supports product development and effective commercial planning. - Brand/product knowledge & promotion: - Maintains strong understanding of current and prospective products/services through working groups and peer networks to support business development. - Identifies promotional, marketing, PR, and outreach opportunities and makes evidence-based recommendations, including ROI analysis. - Applies industry standards, best practices, tools, and resources for professional key account management. - Commercial planning: - Negotiates global contracts within agreed commercial frameworks, standards, pricing, and governance, ensuring appropriate resource commitment and investment for growth. - Collaborates with senior management to develop systems for commercial data collation, analysis, forecasting, and planning. - Monitors performance against targets and investigates variances. - Leadership & management: - Sets and oversees delivery of workplans to achieve account objectives, coordinating across account management, functional, regional, and country teams to meet KPIs (quarterly to annual). - May provide line management to a small, potentially dispersed team. - Prioritises continuous learning and recommends training to strengthen key account management capability. Qualifications - Minimum with a bachelor’s degree in a relevant field or with a professional qualification. - Demonstrable experience in successful key account management for global products or complex services, including delivering complex services and solution-sales in education or other large sectors (e.g., financial services, medical, government). - Proven ability to proactively develop creative client-focused solutions, analyse markets, identify opportunities, respond to external changes, and deliver tangible business results. - Demonstrable strategic thinking with the ability to translate strategy into delivery plans, and experience developing, negotiating, monitoring, and enforcing high-value, complex contracts. Requirements - Having degrees in Business and/or Marketing & Sales area or equivalent qualification is desirable. - Knowledge of the global education sector and assessment industry, including Cambridge English Qualifications and UK qualifications/international schools/assessment technology markets. - Experience using Salesforce CRM or equivalent systems, and managing exam administration, operations delivery, and new technology deployment or change projects. - Demonstrated ability to add value to established propositions while supporting operational and service delivery improvements. Important Information - British Council Pay band: 8 - Contract type: Indefinite Contract - Location: UK - This role is open to candidates based in all UK locations - Proof of Identity requirements & right to work in the country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. - Closing Date: Tuesday, 12 May 2026 – 19:29 UK time / 23:59 IST Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Role Description The Customer Service Representative provides consistent, high-quality support across all channels as the first point of contact, handling enquiries, complaints, and transactions efficiently. The role focuses on first-contact resolution, compliance, data accuracy, and proactive promotion of services, driving customer satisfaction, loyalty, revenue growth, and the British Council’s global mission. - Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media), ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards. - Maintain accurate and timely data entry on CRM and other systems, ensuring compliance with safeguarding, financial, and information security policies. - Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets. - Provide feedback and insights on customer needs, behaviours, and issues to support continuous improvement and Voice of the Customer initiatives. - Support the delivery of operational processes such as booking consultations, payments, refunds, and customer communications, ensuring alignment with quality audit requirements. - Continuously develop knowledge of British Council products, services, and policies to ensure customers receive up-to-date and accurate information. Qualifications - Experience of working in a customer-facing role, delivering services to agreed quality standards. - Strong computer literacy with the ability to use standard applications confidently. Requirements - Written and verbal proficiency in English is required. - Must have the legal right to work in UK at the time of application. - Mobility / relocation / visa sponsoring support will not be provided. Benefits - 32 days annual leave, in addition to public holidays. - 3 days volunteering leave. - Career average defined benefit pension scheme. - Full time - 36 hours per week, Monday to Friday. - Starting Salary: £25,520 per annum.

Role Description Provide accurate, timely and consistent data entry and administrative support to enable the effective operational delivery, monitoring and reporting of Ceibal en Inglés classes, in line with British Council standards and procedures. - Data entry and programme support - Enter class, attendance and teaching activity data into agreed systems in accordance with established procedures and timelines. - Record information related to scheduled, cancelled and rescheduled classes as instructed by operations teams. - Follow data entry guidelines and instructions to ensure consistency across records. - Flag missing, unclear or inconsistent information to relevant team members for follow-up, without undertaking validation or corrective action. - Support operations team by responding to routine data-related requests within agreed timeframes. - Adhere to British Council policies on data protection, confidentiality and information security. - Use British Council and Ceibal systems and tools responsibly and in line with training received. Qualifications - Proven experience in administrative or data entry roles. - Experience using digital platforms, information systems and standard office technology as a basic user. - Demonstrated ability to follow established procedures with accuracy and attention to detail. - Experience working independently and managing routine tasks within agreed deadlines. - Awareness of data protection, confidentiality and responsible handling of information. - Completed secondary education (or equivalent). Requirements - Experience supporting educational or training programmes (desirable). - Experience working in academic or operational environments, such as language programmes or remote learning contexts (desirable). - Post-secondary studies or training in administration, education or related fields (desirable). Benefits - Contract Duration: Fixed term contract ending December 2026 - Hourly rate: ARS 8000 - Location: Buenos Aires, Argentina (fully remote)