Benivo Limited

Role Description Benivo builds technology for global mobility, helping organisations replace manual work, disconnected processes, and limited visibility with a single, unified platform. We bring together mobility teams, employees, and suppliers into one ecosystem, combining software, integrations, and partner management so companies can plan, manage, and scale relocations with clarity and confidence. Through configurable workflows, real-time visibility, and data-driven insights, we enable better employee experiences, more efficient programmes, and stronger control over cost and compliance. - Revenue generation and deal ownership - Own the full sales cycle from origination to close for SMBs and enterprise relocation opportunities. - Generate pipeline through personal network, industry relationships, and targeted outreach. - Lead sales processes including discovery, solution design, negotiation, and closing. - Industry-led selling (Global Mobility expertise) - Act as a credible advisor to Global Mobility and HR leaders. - Bring deep understanding of relocation challenges, trends, and buyer needs. - Position Benivo’s offering in the context of broader mobility strategies. - Use industry insight to shape conversations and accelerate deal progression. - Network activation and relationship leverage - Actively leverage an existing network to create immediate commercial opportunities. - Build and expand relationships with key decision-makers across target accounts. - Re-engage previous contacts, clients, and industry connections to generate pipeline. - Establish referral pathways and partnerships within the mobility ecosystem. - Sales discipline and reporting - Maintain accurate pipeline tracking, forecasting, and CRM management. - Provide clear visibility on deal progress, risks, and timelines. - Uphold high standards of sales quality, documentation, and follow-through. - Continuously improve sales approach based on performance insights. Qualifications - Proven ability to close enterprise deals within the global mobility / relocation space. - Strong existing network of Global Mobility, HR, and Talent leaders. - Ability to generate revenue quickly through established relationships (immediate impact). - Deep understanding of relocation services, mobility programmes, and buyer dynamics. - Strong consultative and strategic selling capability. - High credibility with senior stakeholders and decision-makers. - Ability to navigate complex, multi-stakeholder sales environments. - Strong commercial judgment and deal-making capability. - Excellent communication, storytelling, and influencing skills. - High ownership, persistence, and focus on outcomes over activity. Requirements - Significant experience in selling relocation services / global mobility solutions. - Track record of consistently meeting or exceeding sales targets. - Established network that can be leveraged for early wins and pipeline generation. - Experience selling into enterprise organisations and complex buying groups. - Experience working in a high-growth, fast-paced environment is preferred. - Fully remote, can be based anywhere in the US.

About: Benivo is disrupting a 32 billion dollar industry with technology and data. Our mission is to transform the mobility industry with smart technology. The Client Success Manager ensures clients maximise value from Benivo’s platform post-implementation. This role owns the client relationship from go-live through renewal, driving product adoption, client satisfaction, account health, and commercial expansion. The CSM acts as the client’s strategic partner, proactively identifying opportunities and challenges, and ensuring client goals are met through structured governance and internal alignment. Responsibilities: 1. Client Relationship & Communication Act as the main point of contact for all post-go-live client matters Build strong, trusted relationships with client stakeholders Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence Share relevant product updates, insights, and best practices Lead QBRs and strategic business reviews Educate clients on new features and drive adoption Cultivate advocacy and gather client references Share marketing collateral and invite to webinars 2. Adoption, Training & Enablement Drive adoption of new features and track usage metrics Proactively engage clients with tailored guidance on how to leverage new features Create and deliver client-facing training materials and walkthroughs Monitor engagement to identify areas where additional enablement is needed 3. Account Governance & Health Monitoring Own red account reporting and recovery plans Track product usage, feedback, escalations, and satisfaction Maintain client CRM records and CSM dashboards Conduct regular internal reviews to align on account status 4. Renewals, Expansions & Change Management Own the commercial renewal process for assigned accounts Identify expansion opportunities aligned with client needs Manage and scope client change requests (e.g., policy updates, new locations, new features) Maintain and update renewal strategy slides; flag blockers early Partner with Sales and Product to pitch upsell opportunities 5. Internal Collaboration & Delivery Pipelining Ensure client commitments are managed in JIRA and delivered cross-functionally Collaborate with Delight, Product, and Advisory teams for seamless delivery Share client updates bi-weekly in internal forums and dashboards Requirements