BECU

Role Description As a Consumer Loan Processor, you'll play an essential role in helping members achieve their financial goals by ensuring a smooth, accurate, and efficient lending experience. From application to funding, you'll be at the center of the consumer lending process, helping members navigate important financial decisions while delivering exceptional service every step of the way. - Manage the Loan Journey: Guide consumer loans from application through funding, ensuring each loan moves efficiently through the process while meeting service expectations and established timelines. - Validate Loan Applications: Review loan applications for completeness, accuracy, and proper scoring within the Loan Origination System, helping ensure quality decisions and smooth processing. - Prepare Closing Documentation: Create, review, and finalize loan documents, ensuring all paperwork is complete, accurate, compliant, and ready for member signatures. - Fund Consumer Loans: Execute loan funding and disbursement activities accurately and efficiently, helping members access the financing they need. - Deliver Exceptional Member Support: Serve as a trusted resource for members by answering questions, providing updates, coordinating signing appointments, and delivering a high-quality service experience. - Review Critical Documentation: Analyze supporting documents such as income verification, collateral insurance, purchase orders, and vehicle titles to ensure lending requirements are satisfied. - Resolve Title-Related Issues: Conduct detailed title reviews, identify discrepancies, and work toward timely resolutions while maintaining regulatory and policy compliance. - Partner with External Vendors: Collaborate with third-party vendors to clear collateral conditions, obtain required documentation, and apply valuation cascades as needed. - Balance Multiple Priorities: Monitor and manage multiple queues, inboxes, and loan files simultaneously while maintaining service levels and processing deadlines. - Champion Accuracy and Compliance: Ensure all work is completed in accordance with lending policies, regulatory requirements, and BECU service standards while maintaining a professional and member-focused approach. - Contribute Where Needed: Support team and business objectives by performing additional responsibilities and projects as assigned. Qualifications - Minimum requires associate’s degree in business or equivalent work or educational experience. - Bachelor's degree preferred. - Minimum requires 1 year experience in Consumer Lending, indirect lending or small business lending. - Proficiency in loan origination systems and document review. - PC skills, with the ability to learn new software. - Math and basic accounting skills. - Full-time hours required, with additional hours as necessary. - Comprehensive understanding of consumer lending policies, practices, and regulatory requirements (desired). - Analytical skills with attention to detail (desired). - Communication and customer service skills (desired). - Ability to manage multiple priorities in a fast-paced environment (desired). - Organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities (desired). - Thorough knowledge of all RESPA, HMDA, Fair Lending, and ECOA rules and regulations (desired). Requirements - This role requires working PST hours and Saturday rotational shifts. Benefits - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match

• Lead the adoption and continuous improvement of tech-enabled marketing operating models that enhance efficiency, governance, performance, and member engagement. • Define and implement end-to-end offer management and fulfillment practices that support organizational goals, ensure operational readiness, and improve the effectiveness of marketing programs. • Build scalable, auditable processes and operational workflows that support campaign execution, regulatory compliance, and cross-functional collaboration across the enterprise. • Oversee forecasting activities that provide actionable insights into marketing performance, business outcomes, and strategic investment decisions. • Conduct ROI analyses, evaluate program effectiveness, and translate insights into recommendations that improve efficiency, execution, and results. • Partner closely with senior leaders and stakeholders across marketing, compliance, risk, data, and product functions to align priorities, establish governance, and drive successful execution. • Develop and deliver impactful presentations across stakeholder groups that effectively communicate strategies, recommendations, operational roadmaps, and business outcomes. • Coach, mentor, and develop team members while supporting a culture of accountability, innovation, continuous learning, and operational excellence.

• Partner with business and functional leaders to make strategic decisions regarding organizational structures and company hierarchy. • Develop and document future-state organizational design options, including team structures and role definitions. • Review and analyze work processes, workloads, workflows, and functional relationships to identify opportunities. • Guide organizational design initiatives during periods of change. • Analyze and interpret organizational data to identify trends, risks, and opportunities. • Serve as a trusted advisor to business leaders by providing clear guidance on organizational design options. • Collaborate closely with People Business Partners to align business priorities, talent strategies, and organizational objectives.

• Serve as a trusted operational support partner to the Legal Department and Office of General Counsel, helping attorneys and legal leaders stay organized, efficient, and focused on high-value legal work. • Support legal operations through document drafting, formatting, filing, record maintenance, and administrative coordination activities. • Maintain legal records, stock certificate files, departmental resources, and other critical documents to ensure information remains organized, accurate, and accessible. • Manage and maintain Legal Department SharePoint sites, team resources, organizational information, and business documentation. • Serve as the division’s point of contact for BECU’s Business Continuity program and support continuity planning activities. • Manage high-volume calendars and scheduling requests for attorneys and legal leadership, coordinating meetings across multiple business units and senior leadership teams. • Coordinate meeting logistics, agendas, materials, travel arrangements, and departmental events to ensure seamless execution. • Assist with board-related scheduling, document preparation, printing, logistics coordination, and governance activities. • Capture detailed meeting notes, action items, and summaries, and distribute materials to support alignment, communication, and accountability. • Compile, organize, and prepare information and materials used in management reporting and business reviews. • Process, track, reconcile, and manage legal department invoices and expenses, including coordination of outside counsel billing and high-volume invoice administration through Concur. • Assist with contract administration activities and coordinate with internal stakeholders and external partners to support legal and business operations. • Build strong working relationships with legal leaders, business partners, outside counsel, and other stakeholders while supporting issue resolution, reporting, and operational processes. • Support the implementation of a new Contract Lifecycle Management (CLM) platform through data entry, document uploads, records coordination, and transition-related activities. • Lead and support business unit projects by coordinating deliverables, managing timelines, and partnering with project managers or division leaders to achieve successful outcomes.

Role Description As Director of Technology – Core Banking, you will play a pivotal role in aligning technology strategy with business goals while driving the delivery of enterprise-scale initiatives. You will help shape the future of core banking technology by advancing platform modernization, supporting digital transformation, and promoting modern architecture practices across Cloud, Data, APIs, and DevOps. - Oversee technology roadmaps, manage engineering and delivery teams, and implement agile practices. - Accountable for end-to-end delivery execution across enterprise core banking platforms. - Drive modernization program discipline, cross-team sequencing, and dependency management to improve delivery predictability and transparency. Qualifications - Required Qualifications: - Bachelor’s degree or equivalent experience in Computer Science or related field. - Minimum 7 years of people leader experience, including leading technology teams with accountability for execution outcomes and program performance. - Minimum 8 years of information technology experience with demonstrated expertise in application design, including exposure to large-scale platforms or program delivery. - Domain experience with Enterprise Resource Planning (ERP) and/or Infrastructure/Operations and/or financial products (i.e., Core Banking, Credit Card, Mortgage, Auto Loan, Deposits, etc.). - Experience building technology platforms and teams with experience driving end-to-end delivery and cross-team coordination. - Desired Qualifications: - Advanced degree. - Experience managing complex, cross-functional programs with multiple dependencies and vendor accountability. - Experience with core banking platforms or financial system implementations (e.g., Fiserv/DNA). - Experience in communicating with users, other technical teams, and product management to understand requirements and technical designs. - Delivery experience working under an Agile/Scrum methodology. - Working experience of software engineering best practices including CI/CD, testing, and operations. - Experience leading technology delivery across complex API, integration, and cloud-based environments. - Knowledge of modern application architecture, software engineering practices, and enterprise technology platforms. - Experience partnering with architecture, engineering, and infrastructure teams to deliver large-scale technology programs. - Experience managing technology vendors and implementation partners within complex enterprise environments. Requirements - Develop and maintain a deep understanding of business processes, priorities, and challenges. - Lead technical requirements, engineering efforts, and delivery execution for core banking initiatives. - Manage collaboration with business units to develop specific technology platforms. - Serve as a trusted subject matter expert by identifying innovative market solutions. - Coach, mentor, and develop team members. - Drive improvements across the software development lifecycle. - Lead and/or oversee projects being delivered to assigned business areas. - Own delivery execution across enterprise programs. - Establish strong governance practices and delivery frameworks. - Provide leadership across governance forums and initiative reviews. - Participate in the development and execution of annual operating plans. - Ensure technology initiatives are appropriately planned and funded. - Review vendor contracts and Statements of Work (SOWs). - Collaborate with stakeholders to define roadmaps and optimize feature delivery. - Establish and track OKRs and KPIs that align teams to strategic objectives. - Stay informed on emerging technologies, trends, and best practices. - Build and cultivate a collaborative, agile, and quality-focused technology organization. Benefits - 401(k) Company Match (up to 3%). - 4% annual contribution to your 401(k) by BECU. - Medical, Dental and Vision (family contributions as well). - PTO Program + Exchange Program. - Tuition Reimbursement Program. - BECU Cares volunteer time off + donation match. Company Description Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

• Connect with members to understand their unique needs and guide them toward mortgage solutions that fit their goals. • Take complete, accurate loan applications, gather required documents, and ensure all disclosures and fees are clearly communicated. • Pre-qualify members and align them with mortgage products that provide the most value and benefit. • Serve as the primary contact for members, real estate agents, and all involved parties—keeping everyone informed from application through closing. • Collaborate with Mortgage Fulfillment, Support, and Servicing teams to resolve issues quickly and ensure a seamless experience. • Stay current on mortgage products, lending guidelines, underwriting processes, compliance regulations, and real estate market trends. • Discuss and confirm loan terms with members, locking rates in accordance with BECU policies. • Review application data for integrity, analyze Automated Underwriting System findings, and properly document files to meet underwriting and investor requirements. • Maintain expertise by participating in professional development, reading industry publications, and networking. • Meet phone service level goals, including availability and timely responses to member inquiries. • Perform additional duties that support team and organizational success.

• Serve as the primary marketing contact for assigned business units, building strong partnerships and providing strategic marketing support. • Collaborate with internal stakeholders to understand business goals, sales priorities, and member needs, translating them into effective marketing initiatives. • Develop marketing plans and project briefs that support campaign execution and business objectives. • Coordinate and execute multi-channel marketing campaigns across digital, social, print, email, and other marketing platforms. • Manage project timelines, deliverables, logistics, and stakeholder communications to ensure successful campaign execution. • Support campaign performance tracking, reporting, and analysis, providing insights and recommendations for future improvements. • Conduct market, industry, and competitor research to identify trends, opportunities, and best practices. • Coordinate with internal teams and external vendors to ensure projects are delivered on time, within scope, and aligned with brand standards. • Assist with budget tracking and expense management for assigned marketing initiatives. • Maintain consistency in brand messaging and visual identity across all marketing materials.

Title: Lending Solutions Specialist Location: Remote, WA Full-time Job Description: Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Lending Solutions Specialist, you’ll help members achieve their financial goals by delivering personalized, consultative lending solutions across consumer, real estate, and business products. You’ll build trust, uncover needs, and identify cross-sell opportunities through meaningful conversations, guiding members from application to funding. In this high-volume call center environment, your curiosity and resilience will drive strong results and deeper relationships. Your work directly supports loan growth and overall member engagement at BECU. To join our dynamic team, we require candidates to be residents of WA, OR, or ID. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we ask that you come onsite Tuesdays & Wednesdays; depending on proximity, additional onsite collaboration (up to once per month) may be requested. For those candidates outside of commuting distance and in an approved remote work location, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. SCHEDULE EXPECTATIONS: - Full-time schedule within operating hours of Monday–Friday, 7:00 AM – 7:00 PM. - Rotating Saturday support (9:00 AM – 1:00 PM) shared across the team - When scheduled for Saturday, you’ll receive a flex day during the week (half or full day depending on hours worked). - Blended contact center environment with primarily inbound calls and outbound outreach as needed. - Early tenure schedules are assigned, with opportunities for preferred shifts based on performance and tenure. - Ongoing schedule opportunities are determined through a shift bid process based on business need, performance, and tenure. Schedules are subject to change and are not guaranteed. WHAT YOU’LL DO: - Deliver Member Support: Manage primarily inbound calls while supporting outbound campaigns when volume allows in a blended environment. Resolve member concerns with urgency, professionalism, and follow-through to ensure a positive member experience. - Identify Needs & Recommend Solutions: Review credit, ask thoughtful questions, identify financial needs, and recommend lending and other BECU solutions that deepen relationships and deliver long-term member value. - Own the Lending Process: Complete lending applications, gather required documentation, ensure accuracy, and guide loans from origination through funding while achieving strong application-to-funding results. - Manage Volume & Pipeline: Balance a high-volume pipeline, including follow-ups and outbound outreach, maintaining focus and consistency across multiple touchpoints. - Provide Lending Expertise: Serve as a subject matter resource for consumer, business, and real estate lending products and processes while ensuring compliance with applicable policies, regulations, and lending requirements. - Partner & Collaborate: Work with internal teams to improve processes, enhance member experience, and drive growth. COMPENSATION TRANSPARENCY: We believe in fair and equitable pay for all employees. The listed pay range reflects our commitment to both internal equity and market competitiveness: - Lending Solutions Specialist: $26.00 – $28.00 per hour Offers are typically made within this range, based on experience, skills, and alignment with internal team compensation. Please note that starting pay generally does not exceed the range midpoint. “This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.” WHAT YOU’LL GAIN: - Exposure to a variety of financial products, services, and member solutions, building broad expertise across the member experience. - Opportunities to strengthen consultative sales, relationship-building, and pipeline management skills. - Comprehensive onboarding, training, and mentorship designed to support your success. - Performance-based incentive opportunities tied to individual and team results - Career growth opportunities across lending, operations, leadership, and other areas of the organization. - A collaborative, high-performing team environment focused on learning, development, and member impact. QUALIFICATIONS: Minimum Qualifications: - Bachelor’s degree in business or equivalent experience. - Minimum two years of financial service sales experience, or three years combined experience with outbound sales and financial services. - Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). - Full-time hours required, with additional hours as necessary. Desired Qualifications: - Experience in a contact center, financial services, or sales environment that requires managing a high-volume pipeline of member interactions. - Solid understanding of the sales process and how to manage a sales pipeline efficiently. - Proficient verbal and written communication skills to communicate. - Successful completion of the consumer loans and member service training program with a minimum of one year of experience as a Member Consultant (including loan interviewing, funding and processing) within BECU or another financial institution. - Effective analytical skills and math skills with a high degree of accuracy. - Experience in originating Lending Applications. - Thorough knowledge of all RESPA, HMDA, Fair Lending, ECOA, and HUD rules and regulations. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Title: Sr. Software Engineer - AI Innovation Team Location: Remote, WA Job Description: Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE The Target Pay Range for this position is $141,800.00-$173,300.00 annually. The full Pay Range is $110,100.00 - $204,900.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Sr. AI Software Engineer, you’ll play a key role in bringing advanced AI capabilities into applications that matter. You’ll design and optimize scalable, secure, and maintainable software solutions while shaping how AI technologies are adopted across our organization. From integrating machine learning models and generative AI services to guiding best practices and architecture decisions, your work will directly influence performance, innovation, and long-term technical direction. To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, VA, CA, or NC. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.  For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. WHAT YOU’LL DO: - Build AI‑Powered Features:  Develop and implement moderate to complex application features and services, including high‑impact components that integrate AI/ML models or AI service APIs. - Design Scalable Systems: Design scalable maintainable, and secure solutions, ensuring AI systems align with long-term strategies and enterprise standards. - Champion Engineering Excellence: Write high quality, well‑tested code and guide peers in adopting best practices for AI workflow integration, model interaction, and external AI‑ service management. - Troubleshoot AI Performance:  Conduct advanced troubleshooting of AI r‑elated issues, such as model performance degradation, inference bottlenecks, prompt optimization challenges, and data pipeline inconsistencies. - Drive Innovation Opportunities: Identify transformative opportunities in AI integration patterns, automation strategies, development tools, and deployment pipelines. Mentor junior staff in AI technologies, coding practices, and decision-making. - Ensure Quality & Reliability:  Perform unit testing and identify defects in traditional and AI-augmented code paths to strengthen shared ownership of application and AI integration quality. - Collaborate Cross‑Functionally:  Partner with cross functional teams to evaluate new AI capabilities, assess technical feasibility, and contribute to the roadmap for AI‑enabled features and platforms. - Share Knowledge: Share knowledge and best practices within the team by documenting patterns for AI integration, participating in learning sessions, and supporting a continuous learning environment around evolving AI technologies. QUALIFICATIONS: Minimum Qualifications - Bachelor’s degree in computer science or equivalent experience. - Minimum 5 years of experience designing software and writing production code in a team environment. - Proficiency in one or more major stacks (e.g., Node.js, TypeScript/React, Python), including demonstrated experience integrating AI/ML services into production applications. - Experience with SQL and cloud platforms (Azure/AWS/GCP), including services used in AI/ML solution development, deployment, monitoring, and optimization. - Knowledge of secure coding standards, test‑driven development, and responsible AI practices, including validating, monitoring, and safeguarding model outputs. - Demonstrated effective verbal and written communication skills with the ability to mentor staff and contribute to technical strategy, standards, or best practices. - Proficient in using AI-augmented workflows to streamline coding, debugging, and documentation using AI coding assistants. Desired Qualifications - Experience designing AI enabled ‑architectures or leading AI feature development in production environments. - Knowledge of containers and orchestration (Kubernetes preferred). - Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins, TeamCity). - Deep understanding of TDD and testing methodologies. - Proficiency with Git and branching standards. - Knowledge of ML Ops, vector databases, embedding pipelines, or advanced prompt engineering techniques. WHAT YOU’LL GAIN: - Meaningful Impact: Shape how AI capabilities are embedded into real-world enterprise applications. - Technical Growth: Work with evolving AI technologies, from generative AI to modern ML pipelines and cloud platforms. - Leadership Opportunities: Mentor others, influence coding standards, and help define the technical direction for AI initiatives. - Collaborative Culture: Partner with cross-functional teams to solve complex problems and drive innovation together. - Continuous Learning: Stay at the forefront of AI advancements through hands-on experimentation and shared knowledge. JOIN THE JOURNEY: If you’re passionate about building intelligent systems, solving complex challenges, and helping teams unlock the power of AI, this is your opportunity to make a lasting impact. Bring your expertise, curiosity, and drive to help shape the future of AI enabled innovation. EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

• The Workforce Analyst plays a critical role in optimizing workforce performance across the Contact Center by leveraging workforce management systems, data analytics, and emerging technologies. • Responsible for forecasting, scheduling, and real-time workforce optimization, while contributing to data-driven decision making through business intelligence and storytelling. • Leverage workforce management systems, business intelligence tools, and emerging technologies, including AI-driven solutions—to identify opportunities, solve complex challenges, and drive continuous improvement. • Develop and maintain short- and long-term forecasts that help ensure appropriate staffing levels across multiple lines of business while supporting service, operational, and member experience goals. • Create and manage schedules that balance service levels, employee experience, productivity, and business priorities. • Monitor intraday performance and make real-time adjustments. • Review and coordinate time-away requests while balancing employee needs with staffing requirements and service commitments. • Support and optimize workforce management technologies, including NICE CXone and other CCaaS and scheduling platforms. • Manage agent profiles, scheduling configurations, and workforce system data to support accurate forecasting, reporting, and workforce planning. • Analyze workforce and operational performance trends to uncover opportunities, identify challenges, and provide actionable recommendations. • Build and maintain dashboards, scorecards, and reports using business intelligence tools such as Tableau, Power BI, Excel, and similar platforms. • Partner with Contact Center and business leaders to align staffing plans with changing operational and strategic priorities.