BECU

• Shape how BECU connects with employees, leaders, and members through meaningful, strategic content and programming. • Drive the execution of high-impact communications across internal and external events, ensuring every interaction reinforces BECU’s brand, culture, and business priorities. • Build strong cross-functional partnerships and leverage data-driven insights to influence engagement, alignment, and trust across the organization. • Elevate BECU’s internal reputation while supporting enterprise-wide strategies.

Role Description As a Consumer Loan Underwriter II, you play a key role in helping members achieve their financial goals by making thoughtful, informed lending decisions. You’ll work across multiple channels—including dealership partners and real estate-secured products—to evaluate complex applications with care and precision. Your expertise will help ensure each member receives fair, timely, and well-structured lending solutions, while also supporting the continued strength and integrity of BECU’s lending portfolio. In this role, your voice matters—you’ll influence decisions, improve processes, and directly contribute to meaningful financial outcomes for our members. Note: This role requires working multiple shifts on PST time including closing shift, working weekends and holidays. What You'll Do - Apply Lending Expertise: Strong understanding of BECU’s loan policies, real estate lending practices, and applicable state and federal regulations. - Evaluate Lending Decisions: Review applications and confidently approve, counteroffer, or decline loans and credit lines within your authority. - Handle Exceptions Thoughtfully: Assess and decide on loan exception requests within your authority, using sound judgment while maintaining compliance. - Deliver Timely Outcomes: Prioritize efficiency by reviewing applications promptly and clearly communicating decisions. - Partner with Dealerships: Collaborate closely with indirect lending partners, providing responsive underwriting support. - Support Member Solutions: Identify member needs and explore opportunities for loan restructuring or alternative products. - Analyze Complex Financials: Assess income and cash flow with accuracy, ensuring verification aligns with BECU guidelines. - Provide Recommendations: Partner with leadership by escalating and recommending decisions on loans that fall outside your authority. - Maintain Portfolio Quality: Help uphold strong lending standards by meeting portfolio quality benchmarks. - Act as a Trusted Escalation Point: Support escalated member or dealer concerns, helping resolve issues efficiently. - Stay Informed: Maintain deep knowledge of credit bureau practices, consumer loan products, and internal decisioning processes. - Improve Processes: Monitor workflows, identify opportunities for efficiency, and contribute ideas that enhance service levels. - Drive Continuous Improvement: Research and evaluate potential product or process enhancements. - Support Team Success: Contribute wherever needed, taking on additional responsibilities to support team goals. What You'll Gain - A role where your decisions directly impact members’ financial well-being. - Opportunities to work with complex and meaningful lending scenarios that grow your expertise. - Exposure to multiple lending channels, including indirect and real estate-secured products. - A collaborative environment where your insights and ideas are valued. - The ability to strengthen your credit analysis, underwriting, and decision-making skills. - A team that supports continuous learning, development, and career progression. - The chance to influence process improvements and operational efficiency. - A purpose-driven organization focused on member success and community impact. Qualifications - Minimum requires a bachelor’s degree in business administration or equivalent work or education-related experience. - Minimum requires 3 years of consumer lending underwriting experience to include all secured, unsecured, indirect, and home equity products. - Experience in underwriting unusual or complex consumer requests required. - Mathematical skills, with a high degree of accuracy. - Ability to make sound credit recommendations and decisions. - Strong time management and organization skills to effectively prioritize multiple objectives. - Ability to effectively problem solve and troubleshoot difficult member situations. Benefits - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match EEO Statement BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

• Serve as the technical steward of BECU’s MarTech ecosystem: Own platform configuration, integration patterns, data flows, and implementation standards to ensure long-term scalability, stability, and supportability. • Design and build advanced journeys and automation: Develop and optimize complex workflows, including audience qualification, orchestration rules, timing strategies, and cross-channel execution. • Enable personalization at scale: Configure advanced targeting, content rules, and decision logic; partner with channel and content teams to operationalize personalization while maintaining data quality and compliance. • Architect and maintain integrations: Implement and support integrations between Salesforce Marketing Cloud, data platforms, CDPs, personalization tools, and adjacent systems—ensuring accurate, observable, and governed data flows. • Ensure platform health and quality: Monitor performance, troubleshoot issues, conduct QA and audience validation, and proactively identify risks to protect campaign accuracy, data integrity, and member trust. • Collaborate cross-functionally: Partner closely with Marketing, MarTech, Data, IT, and Compliance stakeholders to solution use cases, evaluate tradeoffs, manage dependencies, and align solutions with enterprise standards. • Support campaign execution when needed: Roll up your sleeves during high-volume periods to help build, validate, and launch campaigns, ensuring deadlines are met without sacrificing quality. • Support experimentation and innovation: Pilot new tools, features, and use cases—evaluating feasibility, implementation effort, risk, and value prior to broader adoption. • Provide guidance and best practices: Offer technical guidance, architectural input, and best practices to marketing and operations partners—serving as a subject-matter expert without formal people-management responsibilities. • Establish standards and guardrails: Maintain implementation standards, documentation, and controls that enable consistent, compliant use of marketing technology across teams.

• Review MDX-related activities, communications, and materials for regulatory compliance, ensuring accuracy, consistency, and alignment with applicable federal and state requirements • Draft, update, and maintain operational risk controls and manage control inventories, ensuring controls are clearly documented, current, and aligned to regulatory expectations • Support internal and external audits by gathering documentation, responding to inquiries, and helping drive remediation of audit findings through clear and actionable plans • Assist with complaint review, tracking, and root-cause analysis, helping ensure complaints are addressed appropriately and trends are identified and escalated • Actively participate in PRCI and RCSA activities, supporting risk identification, assessment, and documentation efforts across the MDX organization • Research federal and state regulatory requirements and apply them practically to MDX operations, translating regulatory language into clear, actionable compliance guidance • Help build, refine, and improve compliance processes in a developing environment, balancing structure with flexibility as the program matures • Partner closely with MDX teams, Enterprise Compliance, and risk partners to embed compliance requirements into day-to-day operations

• Serve as the primary First Line of Defense Operational Risk leader for MDX, providing clear governance, oversight, monitoring, and reporting across all business activities • Establish and lead the Operational Risk & Controls function, designing frameworks, standards, and practices that align with enterprise risk programs and support future scale • Lead, coach, and develop a team of risk and control professionals through clear objectives, ongoing feedback, and meaningful growth opportunities, while conducting timely performance evaluations • Drive consistent execution of risk assessments, including RCSAs, incident management, issue management, and process-level risk oversight • Oversee control writing, control design, and maintenance of the Process Risk & Control Inventory (PRCI), ensuring accuracy, completeness, and alignment to enterprise standards • Ensure business-owned PRCIs are effectively designed, mapped to risks and processes, and tested in accordance with enterprise and regulatory expectations • Partner with Technology and Enterprise Risk to design, implement, and mature manual, semi-automated, and fully automated controls that improve efficiency, accuracy, and sustainability • Lead control health evaluations, performance monitoring, rationalization efforts, and ongoing improvement of control effectiveness • Oversee issue identification, remediation planning, and execution for control gaps, audit findings, and regulatory issues • Own audit and exam preparedness, support regulatory interactions, and manage findings through resolution • Assist in the development and delivery of dashboards, metrics, and reporting that provide senior leadership with transparent insights into emerging risks, control health, and operational performance • Integrate risk considerations into strategic planning, change management, and new product or process initiatives in collaboration with senior leaders • Partner with Operations, Marketing, Digital, Data, Product, Technology, and Enterprise Risk to embed risk awareness and enable operational excellence • Act as both a builder and teacher by upskilling the organization, fostering accountability, transparency, and a strong risk-aware culture • Identify systemic and emerging risks, ensuring timely escalation and visibility aligned with organizational risk appetite

• Own the Vision and Strategy: Define and lead the roadmap for digital banking capabilities, focusing on mobile-first experiences that meet member needs. • Drive Vendor Selection: Manage the RFP process, evaluate solutions, and collaborate with stakeholders to select the right platform for BECU’s future. • Lead Cross-Functional Collaboration: Partner with teams across Marketing, Payments, Fraud Ops, Cybersecurity, and more to align priorities and deliver impactful solutions. • Analyze and Innovate: Use data insights and member feedback to identify pain points, improve adoption, and enhance overall user experience. • Manage Performance: Establish and monitor key metrics, ensuring products meet business goals and deliver measurable outcomes. • Champion Continuous Improvement: Capture lessons learned and adjust strategies to keep BECU ahead in the digital banking space.

• Partner with Marketing to Define and Solve Problems – Work closely with marketing stakeholders to understand business challenges, define success metrics, and translate needs into analytical approaches that drive performance across campaigns and channels. • Design and Deliver Data-Driven Solutions – Apply statistical analysis and machine learning to develop solutions that address business needs, then present findings, influence decisions, and gain alignment on adoption. • Lead Experimentation and Optimization – Develop and manage testing frameworks (A/B testing, campaign experimentation) across channels and markets. Analyze results and provide clear recommendations to improve performance and inform future strategy. • Translate Results into Business Impact – Clearly communicate insights and quantify outcomes (e.g., campaign performance lift, engagement improvements, ROI) to ensure stakeholders understand the value and take action. • Partner to Operationalize Solutions – Collaborate with Technology and Engineering teams to transition validated models into production, supporting implementation through scalable pipelines and processes. • Influence Through Storytelling – Present insights and recommendations to both technical and non-technical audiences, including senior stakeholders, to drive alignment and decision-making.

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Mortgage Loan Officer – Member Direct at BECU, you’ll be the trusted guide helping our members navigate one of the most important financial decisions of their lives—purchasing or refinancing a home. Your expertise will help members find the mortgage solution that best fits their needs, all while providing an exceptional experience from the first conversation to closing. You’ll leverage both phone and digital inbound channels to expand BECU’s reach, ensuring every member feels supported, informed, and confident in their home loan journey. WHAT YOU’LL DO: - Build Strong Member Relationships: Connect with members to understand their unique needs and guide them toward mortgage solutions that fit their goals. - Originate Loans with Care: Take complete, accurate loan applications, gather required documents, and ensure all disclosures and fees are clearly communicated. - Match Products to Member Needs: Pre-qualify members and align them with mortgage products that provide the most value and benefit. - Be the Mortgage Process Navigator: Serve as the primary contact for members, real estate agents, and all involved parties—keeping everyone informed from application through closing. - Partner for Success: Collaborate with Mortgage Fulfillment, Support, and Servicing teams to resolve issues quickly and ensure a seamless experience. - Maintain Expert Knowledge: Stay current on mortgage products, lending guidelines, underwriting processes, compliance regulations, and real estate market trends. - Negotiate with Integrity: Discuss and confirm loan terms with members, locking rates in accordance with BECU policies. - Ensure Accuracy: Review application data for integrity, analyze Automated Underwriting System findings, and properly document files to meet underwriting and investor requirements. - Stay Connected to the Industry: Maintain expertise by participating in professional development, reading industry publications, and networking. - Deliver on Service Standards: Meet phone service level goals, including availability and timely responses to member inquiries. - Go Beyond the Basics: Perform additional duties that support team and organizational success. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. WHAT YOU’LL GAIN: - Thrive on building trust and making a real difference in members’ lives. - Enjoy combining financial expertise with a people-first approach. - Are motivated by solving complex problems with accuracy and care. - Value collaboration and want to work alongside talented, supportive colleagues. - Seek opportunities to grow your career in a mission-driven organization. - Appreciate being part of a team that values both innovation and tradition. - Want to work in an environment that celebrates your contributions and invests in your professional development. QUALIFICATIONS: Minimum Qualifications: - High school diploma or equivalent required. - Minimum 4 years of lending sales, processing, or underwriting experience. - Minimum 5 years of sales experience. - Comply with SAFE Act legislation, including annual registration as a Mortgage Loan Originator (MLO). Desired Qualifications: - College degree preferred. - Experience with conventional, FHA, VA, and jumbo mortgage products strongly preferred. - Financial Services/Financial Institution background preferred. - Verbal and written communication skills. - Math skills with a high degree of accuracy. - Ability to evaluate loan applications and supporting documentation. - Ability to perform complex income analysis, including review of complex tax returns (corporate, partnerships, sub-S corporations). - Demonstrated knowledge of conventional and/or government lending guidelines. - Demonstrated knowledge of mortgage processing, underwriting, and closing procedures. - Demonstrated knowledge of regulatory compliance. JOIN THE JOURNEY: Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

• Define and lead the operational strategy for marketing across the enterprise, ensuring consistent, efficient, and scalable ways of working across teams • Identify inefficiencies, simplify workflows, and standardize processes across marketing functions—challenging duplication and driving smarter, faster execution • Build and maintain capacity models that support annual and long-term planning, helping teams align priorities, timelines, and resources across multiple dependency groups • Establish and uphold marketing standards that ensure accuracy, brand integrity, data privacy, and regulatory compliance, including adherence to financial services regulations • Explore and implement automation and AI-driven efficiencies that reduce manual effort while improving quality, speed, and consistency • Manage large-scale marketing budgets, ensuring accurate forecasting, expense tracking, ROI analysis, and responsible resource allocation • Collaborate closely with senior leaders and cross-functional partners, providing insights and recommendations that support enterprise decision-making • Oversee forecasting, ROI analysis, and benchmarking to evaluate effectiveness and guide continuous improvement • Build, coach, and lead high-performing teams, setting clear expectations, developing talent, and guiding teams through change with transparency and accountability

• Website Content Publishing: You will build, update, and publish website content using a Content Management System (CMS), ensuring content is accurate, accessible, and aligned with brand guidelines. • Web Production Scheduling: You will support and help maintain web production content schedules and timelines to ensure timely delivery of updates and enhancements. • Website Request Support: You will work one‑on‑one with business partners who request website content updates, including PDFs, images, and basic content changes. • Redirect Pages and URLs: You will archive site pages, set up page redirects, and create alias URLs to support content updates. • Marketing Campaign Support: You will execution of marketing campaigns and initiatives across web channels. • Marketing Planning & Brief Development: You will help develop simple marketing plans and assist with drafting project briefs to guide campaign and web production work. • Process & Documentation Support: You will assist with documenting new website publishing processes and updating existing procedures to improve consistency and efficiency. • Market & Competitive Research: You will research and benchmark competitors’ marketing website strategies, tactics, and best practices to inform continuous improvement. • Project Coordination: You will coordinate meetings, deliverables, and timelines while supporting project management and on‑time delivery. • Stakeholder & Partner Communication: You will support clear, timely communication with internal stakeholders and external partners to maintain alignment. • Brand Consistency: You will help ensure brand consistency across all website content and marketing materials.