Backroads

Role Description The interim Regional Field Lead is a Trip Development (TD) role responsible for meeting critical company deliverables as they relate to TD, including but not limited to: - Coordination and mentorship of Trip Experts (TEs) - Overseeing trip logistics - Maintaining vendor relations and sub-contractor relationships - Ensuring Ascent updates are timely and accurate - Reviewing associated trip materials RL’s primary focus is trip quality and operational oversight of their regions, supporting Regional Directors on: - Trip quality and accuracy - Hotel service agreements - Crisis management - Scheduling - Custom/private trips - New trip development RLs work closely with Regional Directors and Trip Experts to successfully manage trip and regional logistics for a designated segment of trips. They are a vital link between the office and field and across departments, working within Trip Development and partnering closely with the Leader Development and Operations teams. A high degree of organization, attention to detail, self-motivation, creativity, coordination, and leadership is required to carry out the responsibilities of this position along with a focus on timely execution of defined processes. Qualifications - Experience in Trip Development or prior Trip Expert or Regional Expert experience required - Extensive Trip Leading experience in the area preferred - Strong understanding of TE Program - Experience in Leadership Development as a mentor is strongly preferred - Strong organizational skills - Strong interpersonal skills, including proven feedback skills via FTR feedback on trips and with co-leaders - Analytical skills preferred but not required - Ability to multi-task and handle a multitude of details associated with trip planning - Strong relationship coordination and problem-solving skills - Cost management abilities - Systems and database skills - Understanding the connection from office to trip to leader to guest, ensuring quality at every step - Proficient in Microsoft Office, Excel, & Word - Excellent verbal communication skills including training and speaking in front of groups - Understanding local language is a plus Requirements - Supervise the Market Expert & Trip Experts in critical quality decisions - Mentor the Market Expert & Trip Experts including providing feedback - Host village meetings to connect field staff to the company - Potential to lead 1-2 trips during seasonality - Serve as vital communication link between field and office - Provide real-time crisis management for on-trip issues - Provide high-level support for Field Staff in the region - Proactively look for ways to improve trip quality - Build and maintain strong relationships with key vendors - Help provide hotel and activity solutions for desired trip capacity - Provide guidance to the Scheduling Team on Market Expert & Trip Expert Schedules - Respond in a timely manner to private trip requests Benefits - Compensation is determined according to the candidate's experience and qualifications - Pay rates may differ depending on work location - Backroads will cover vehicle, accommodation, and some food costs for business purposes - The position is open to all nationalities, subject to visa approval or existing European work authorization Application Details - Please apply via Workday, including a cover letter and resume - Reach out to Daysha Lichty or Mark Selcon with questions - Application deadline is June 15, 2026

Video Editor Location: Berkeley, California Job Description: About the role: As a Video Editor at Backroads, you’ll play a critical role in shaping how our Backroads trips come to life through video. With a constant influx of footage captured by guests, trip leaders, and photographers around the world, you will transform raw content into a steady stream of polished, engaging stories that inspire audiences and strengthen brand affinity. This is a hands-on editing role focused on crafting high-quality short- and mid-form videos optimized for social media, web, YouTube and paid channels—ensuring every piece reflects the Backroads brand and resonates with our audience. This is not a field-based role; all work centers on post-production and editing rather than traveling to capture footage. Sitting at the intersection of brand storytelling, social media and performance marketing, you’ll collaborate closely with cross-functional teams to deliver content that is both creative and results-driven. Success in this role means consistently producing compelling video content at scale, efficiently turning raw footage into on-brand assets, and aligning output with clear marketing objectives. You’ll also help maintain a well-organized, accessible video library that empowers teams to maximize the impact of our content across all platforms. What you'll be doing: Video Editing - Review, organize and select from large volumes of guest, leader and staff footage across media types, including phone/UGC content and RAW mirrorless/DSLR footage - Edit high-quality short form and mid-form videos for social, web, YouTube and paid media - Edit RAW content into polished deliverables, including audio revision, color correction, and stabilization methods - Adapt single pieces of footage into multiple platform‑specific versions - Maintain Backroads’ brand voice and visual style across all video content - Ensure video assets are delivered in the correct formats for each platform Asset Management - Own the organization and maintenance of the video asset library for easy retrieval and reuse across the video & content team - Develop consistent tagging and storage practices for incoming footage - Ensure footage and finished assets are archived properly - Collaboration & Project Management - Coordinate with internal teams and external vendors when additional editing or production support is needed - Serve as an internal point person for video content questions and needs - Provide light guidance to staff contributing footage on how to capture more usable content - Track projects through Jira and participate in weekly video production meetings What you'll need to be successful: - 3+ years of experience editing digital video content in a fast-paced content-rich environment with concurrent deadlines - Strong storytelling instincts and ability to find narratives within existing footage - Experience creating content for social media, YouTube, websites and paid channels - Excellent organizational skills and ability to manage large volumes of media files - Advanced proficiency in Adobe Premiere (After Effects or motion graphics experience a plus, but not primary) - Ability to manage multiple projects and deadlines independently - Strong written and verbal communication skills - Experience working cross functionally with marketing, social or brand teams - Background in travel, outdoor, lifestyle or sports content a plus Work Environment - On-Site, Berkeley, CA - 4 days in-office, 1 day work from home - This is not a field-production role, therefore this role does not travel to shoot footage on-trip. About Backroads: At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture. Why Backroads: At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive: - Comprehensive medical, dental, and vision insurance - 401(k) with company match, flex plan, and parental leave - Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips! - Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family! - Outdoor industry discounts and deals - Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work - Wellness programs and regular lunchtime bike rides and yoga Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Ranges: $78,000.00 - $100,000.00 At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role. New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. This approach not only supports our budgeting strategy but also our intention to foster an environment that encourages long-term growth and strong relationships between Backroads and our valued employees. Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.

Title: Sr. NetSuite Administrator locations Berkeley, California time type Full time job requisition id JR100871 Job Description: Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. About the role: Backroads is a premium active travel company headquartered in Berkeley, CA, with operations across North America and Europe. We are seeking a Senior NetSuite Administrator with deep implementation experience to join our team during a critical phase of our NetSuite go-live. This is a hands-on, high-impact role working directly with our internal team and third-party implementation consultants to drive the project across the finish line and ensure long-term platform health. The right candidate has been through a full NetSuite implementation before, knows where the landmines are, and can operate independently to configure, troubleshoot, and problem-solve without needing a lot of hand-holding. What you'll be doing: Implementation Support (Primary Focus) - Serve as a hands-on implementation contributor, working alongside our third-party consultants and internal IT team to advance the go-live roadmap - Troubleshoot configuration issues, data gaps, and integration failures as they arise across workstreams (AP automation, multi-entity/multi-book setup, journal entry integrations, and more) - Participate in UAT cycles, validate configuration against business requirements, and drive issues to resolution - Support data migration activities including data mapping, validation, cleansing, and cutover planning - Help identify risks, flag scope concerns, and communicate clearly with both technical and non-technical stakeholders Administration & Configuration - Own day-to-day NetSuite administration: roles and permissions, saved searches, workflows (SuiteFlow), custom forms, fields, and records - Configure and maintain AP and AR workflows, approval routing, and vendor management processes - Support multi-subsidiary and multi-book accounting architecture, including intercompany eliminations and consolidation - Manage the relationship with our third-party support vendor, coordinating and reviewing their work Ongoing Platform Health - Provide user support, triage issues, and maintain system stability through and after go-live - Document configurations, workflows, and procedures to support knowledge transfer - Proactively identify opportunities to improve processes, reduce manual workarounds, and optimize system performance What you'll need to be successful: - NetSuite implementation experience: you have been through at least one full implementation from configuration through go-live, not just post-go-live administration - 7+ years of NetSuite administration experience with strong functional depth across Financials (GL, AP, AR), workflows, and reporting - Strong configuration and problem-solving skills: you are comfortable owning complex issues end-to-end and working through ambiguity - Data migration experience: mapping, validation, transformation, and cutover planning - Ability to work effectively with third-party consultants and vendors, holding them accountable to quality and timelines - Strong communication skills and the ability to translate technical issues into business-friendly language for finance and operations stakeholders - Comfort operating in a fast-moving project environment where priorities shift and you need to self-direct - SuiteScript experience: you do not need to build from scratch, but can read, troubleshoot, and make minor modifications to existing scripts - Experience with multi-entity or multi-subsidiary NetSuite environments - Familiarity with AP automation, SFTP-based integrations, or third-party payment platforms - Experience in travel, hospitality, or other service-industry environments - Prior experience supporting a NetSuite environment alongside an Oracle or other ERP platform Work Environment: - This is a full-time, contract or seasonal position, anticipated to end in December of 2026 - On-site, Berkeley, CA (4 days in office, 1 day work from home) About the Department: The Technology Team is a team consisting of dedicated professionals deeply committed to enhancing the digital tools for Backroads guests and employees alike. They bring a passion for continuous improvement and a collaborative spirit. The department is comprised of several teams, which include the below: - Product: The team creates innovative solutions that delight users and drive business growth by turning insights into impactful products. - Data: The Data team ensures accuracy, consistency, and reliability across Backroads’ digital ecosystem. They manage integrations between applications, safeguard data integrity, and build scalable pipelines that enable efficient operations and data-driven decision-making. - Project Management (PMO): The PMO drives strategic alignment and execution excellence, empowering teams to deliver projects on time, within scope, and with maximum impact. - Business Intelligence: The team transforms data into actionable insights and ensures a robust, scalable foundation for smarter, data-driven decisions across the organization. - Infrastructure: The team ensures Backroads’ digital foundation is reliable, secure, and scalable. They manage the systems, networks, and cloud services that power our applications, enabling seamless operations for employees and exceptional digital experiences for our guests

Manage guest injury and illness cases, communicate professionally with guests, and coordinate with teams to address ongoing needs. Support vendor contract updates and ensure timely completion of documentation through organized tracking and follow-ups.

Support guest injury cases and communicate effectively with guests while coordinating with internal teams. Manage vendor contracts and ensure accurate documentation, tracking deadlines, and escalating issues as needed for efficient operations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently hiring for a Staff Ride Coordinator for the 2026 Thailand Staff Ride, set to take place November 9-13. This is one of the most rewarding career experiences at Backroads – we promise! We are looking for someone who is excited to plan the most unique and fun company event in the universe. The Staff Ride Team Lead will work closely with the Staff Ride Specialist, Jason Stawiski, to plan and execute everything Staff Ride. This includes: - Working with local vendors - Finding restaurants and venues - Route planning - Overall itinerary creation As Staff Ride Coordinator, you will also lead Staff Ride. Qualifications - Familiar with Northern Thailand – knows the culture, the towns, and the magic that makes Northern Thailand special - Experience or willingness to learn about hosting big events and ensuring they run smoothly - Exemplifies teamwork – will work closely with the Staff Ride Coordinator and vendors throughout the year, and with local staff and fellow Staff Ride leaders during the event - Shows great leadership skills under pressure - Proficient in Ascent (preferably with TE skills) - Has attended a previous Staff Ride Requirements - The SR Coordinator will need to enter all trip details into the Ascent database for access by the Supplier Ops and Rooming teams - Work in tandem to finalize contracts with all vendors well in advance of the trip - Ensure smooth logistics and timely payments from the Finance team - Approximately 100-150 hours of work prior to Staff Ride - Availability to put in time throughout the summer, with increased workload in the month leading to Staff Ride Benefits - This position is open to all nationalities Company Description Please Note: This position is only for the Staff Ride Coordinator. For anyone interested in leading Staff Ride this year as part of the Staff Ride Crew, keep an eye out for another posting in the coming months. If you are interested in the Coordinator position or learning more about it, please send an email to Jason Stawiski (jason_stawiski@backroads.com), subject line ‘Staff Ride Coordinator’. DEADLINE TO APPLY IS MARCH 25TH. We are so excited for Staff Ride Thailand! Be a part of making it magical and apply now! Khop Khun Krap, Your Staff Ride Team