Pinnacle Live

• Own and maintain HubSpot pipeline configuration, including deal stages, required fields, properties, and lifecycle stages across all venues and business lines (VS, HCS, Marketing) • Standardize pipeline structures to ensure consistent data capture and reporting accuracy across all teams • Manage all system settings, integrations, and data architecture in alignment with business priorities set by senior leadership • Serve as the primary approver and builder for cross-pipeline automations, ensuring changes do not impact unintended pipelines or teams • Design, build, and maintain role-level dashboards and reports that enable RSPs and RBPs to actively coach, escalate, and hold venue teams accountable • Develop regional and cross-venue reporting to support RBP oversight and leadership visibility • Proactively identify reporting gaps and surface red flags, including stalled deals, missed follow-ups, and sales process breakdowns, to the appropriate leaders • Conduct routine audits of contact, deal, and company records to identify and resolve duplicates, missing data, and input inconsistencies • Partner with RSPs and RBPs to establish usage expectations by role and support accountability follow-through • Develop and deliver role-specific HubSpot training for new hires and existing users on an ongoing basis • Manage user onboarding, permission assignments, and offboarding, staying ahead of changes through regular review of onboarding/offboarding reports • Own HubSpot-based marketing operations including lead routing, segmentation, list management, lifecycle stage definitions, and campaign tracking

• The Manager Venue Sales Support plays a critical operational role within Venue Sales • Ensuring seamless day-to-day administrative functions that directly support revenue-generating efforts • Managing systems, data, pricing tools, sales communications, and incentive processes • Coordinating cross-functionally with Finance, Marketing, HR, and Technology • Administering AV/Tech package pricing updates and supporting e-commerce portal maintenance • Building and maintaining templates for the Venue Sales team and preparing sales communications

• The Financial Planning & Analysis Analyst is responsible for assisting with financial planning and monthly/quarterly/annual reporting processes, analyzing key performance metrics, preparing budgets and reforecasts. • Provide strategic insights to support decision-making. • Collaborate with various departments to identify positive ROI and revenue opportunities and contribute to overall company direction and growth. • Serve as a partner to members of matrix organizational structures to provide cross-functional analysis and advise effectively across different stakeholders. • Develop relevant key performance metrics which will serve as basis for sound business decisions. • Provide variance analysis between actual results, forecasts, and budgets, explaining the key business driver. • Collaborate with regional and local leaders to make recommendations on annual venue budgets and staffing levels. • Provide decision support to Asset Management on capital investments, utilization, resource allocation, and strategic initiatives. • Build and maintain dynamic financial models to assess business scenarios, growth strategies and cost optimization opportunities. • Review P&L performance with regional leaders to identify efficiencies and opportunities to increase revenue and revenue streams. • Analyze pricing and discounting strategies. • Analyze cash flow and operating expense levels to help guide business decisions. • Responsible for accurate internal financial and KPI reports and analysis of all financial-related information.