Atlas Primary

Role Description We are looking for a Client Solutions Manager to create long-term, trusting relationships with our customers. The Client Solutions Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. As a designated Atlas Client Solutions Manager, you will be based directly within the Atlas Sales team and report to one of our SVPs. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids, and internal liaison to help ensure our client needs are met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or those already in commercial who are looking to gain rapid experience and progression within the industry, working within a highly experienced team. - Acting as a communication hub for clients/customers - Building long-term rapport with customers - Resolving customer disputes and attending to enquiries - Providing reports on accounts - Finding opportunities to assist with the growth of the company - Developing ideas/strategies to help build a good relationship with clients - Assisting with critical issues and escalations on projects - Supporting senior commercial team with the management of new and existing clients - Generating bid proposals, as a result of client requests for your allocated client accounts - Consulting with clients on sample design and business issues - Gathering country-specific healthcare data to present to clients for proper targeting and set study expectations - Contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing, and commission projects - Managing project-related matters including commencement kick-off calls, planning, project timelines, and issue resolution - Acting as liaison point between operations and client as needed - Maintaining relationships with existing vendors while scoping new vendors worldwide - Conducting research for difficult specifications or diseases to set client expectations and provide reasoning behind actual feasibility and pricing - Providing support for the Project Management team to problem solve and create solutions - Assisting Senior VP with business development - Working directly with our Atlas Primary Finance team to ensure timely invoicing - Providing key internal performance data for your accounts - Facilitating communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects Qualifications - Experience in an account management role or related profession - 8+ years experience working within the Healthcare sector is preferred - Excellent communication skills - Excellent in both written and spoken English - Detail oriented - Out of the box thinker - Pro-active in communicating - Comfortable speaking on the phone and writing emails to clients - Experienced with CRM software and MS Office 365 - Knowledgeable about delivering solutions based on customer needs - Ability to manage multiple projects - Excellent negotiation and leadership skills - BA/BSc degree in Marketing, Business or related field - Knowledge of the Healthcare Industry and understanding of different therapy areas

Role Description We're seeking a dedicated and organized HR Administrator to join our growing human resources team. If you're passionate about promoting a great company culture for an organization that cares about its employees, we're looking for someone like you! As an HR Administrator, you'll be the first point of contact for both external candidates and current employees. To succeed in this position, you'll need excellent communication and critical thinking skills. You'll also be willing to lend a hand in other ad hoc tasks our team needs assistance with. HR Administrator Responsibilities - Assist with various administrative duties such as photocopying, scheduling interviews and meetings, and making travel arrangements - Maintain employee documentation and records, including hiring information, warnings, and sick and vacation leave - Assist in new employee orientation by creating onboarding packets and answering questions regarding key tenets of employment - Track payment records and process payroll, both checks and direct deposits - Work alongside recruiters, both external and internal, to ensure best hiring practices - Update company policies to ensure legal compliance - Serve as the first point of contact for the human resources department - Answer telephone calls and email inquiries from both internal and external parties - Experience in working with US companies - Assisting and working with Executive Management teams Qualifications - 8+ years experience in a similar role - BA/BS in human resources or similar field preferred - Proficient with computer software, including Microsoft Office Suite and HR software, such as HRIS or HRMS - Knowledge of HR best practices and labor laws in India and in the USA - Excellent organizational and communication skills - Strong time management and prioritization skills - Superb critical thinking and judgment skills - Must be a team player

Role Description We are looking for a self-driven team player with a strong interest in the market research and healthcare industries. If you are a highly organized and goal-oriented person who is empowered by working in a fast-paced setting, this job is for you. The Senior Qualitative Project Manager needs to have a passion for healthcare innovation and a commitment to making a positive impact with Healthcare Professionals and patients. They will be tasked with executing multiple domestic and international projects in a fast-paced and collaborative work environment. They will facilitate communication amongst clients, Atlas Primary's internal team, and vendors. They are solely responsible for ensuring projects are set up correctly and on time while also identifying, recommending, and implementing solutions to issues that may arise during a market research project's life cycle. This position reports directly to the Director of Qualitative Operations. - Manage projects, communicate directly with clients, and ensure high levels of client satisfaction. - Provide clients with daily status updates and resolve inefficiencies to help streamline processes. - Recommend and suggest solutions to clients to meet project's requirements. - Complete projects on schedule and within budget. - Ensure survey screeners are programmed correctly by testing links and verifying data. - Work with and manage internal recruiting teams and vendors. - Actively track and report across all sample recruiting methodologies. - Act as a liaison between internal and external client field management teams to ensure adherence to project plans. - Identify inefficiencies and streamline processes to optimize productivity and effectiveness. - Willingness to wear multiple hats and take on responsibilities outside of traditional project management duties as needed. - Work with supervisor to verify project revenue and expenses. Qualifications - Minimum 5 – 7 years field operations experience in the Healthcare market research industry is required. - Exceptional organizational and time management skills. - Resourceful and able to work independently with minimal direction. - Strong oral and written communication skills. - Team player with a proven ability to build and maintain strong working relationships. - Problem-solving skills to identify and implement creative solutions, overcome obstacles, and mitigate risks. - Experience working in a remote environment. - High proficiency with MS Office, Gmail, Zoom, MS Teams, etc. - Bachelor's Degree or Equivalent Experience.

About the Recruiter Position We’re seeking an experienced Recruiter with outstanding people skills to join our team. As a Recruiter, you’ll help build panel, and identify future target audiences to help build. You’ll need a wide variety of skills to succeed as a Recruiter: excellent communication skills, knowledge of social media best practices, and superb multitasking and project management skills, among others. Recruiter Responsibilities Collaborate with department managers, and project managers to identify target audiences to recruit Work with department managers to develop marketing and recruitment campaings Utilize multi-modes of recruitment, including, phone, social media, networking. Possible travel may be involved. Experience talking to patients and HCPs and working with advocates Experience in recruitment and panel management, customer service Recruiter Requirements