Athlon

• An Account Executive to join Athlon's Client Services team and become an important part of the operational backbone. • Work across multiple clients, supporting account administration, client communication, internal reporting and agency-led initiatives. • Collaborate with the client leads and internal studio team on live projects, pitches and new business. • Take ownership of administrative housekeeping, leading your own projects as you grow. • Develop a strong understanding of Athlon's client management processes, build your commercial awareness, and deepen critical strategic thinking. • Success will be measured by your organisational skills and attention to detail, your aptitude and willingness to learn, and your proactive approach to your work, your clients and your team.

Role Description We're on the hunt for an Account Executive to join Athlon's Client Services team and become an important part of the operational backbone that helps us deliver brilliant work for our clients. This is an entry-level role designed for someone who is highly organised, proactive and eager to build a career within account management. You'll work across multiple clients, supporting account administration, client communication, internal reporting and agency-led initiatives. You’ll collaborate with the client leads and internal studio team on live projects, pitches and new business and take ownership of administrative housekeeping. As you grow in confidence and experience, you'll take on increasing levels of responsibility, eventually leading your own projects and managing more complex client work. With mentorship from the wider client service team, you will develop a strong understanding of Athlon's client management processes, build your commercial awareness, and deepen critical strategic thinking. Your success will be measured by your organisational skills and attention to detail, your aptitude and willingness to learn, and your proactive approach to your work, your clients and your team. Responsibilities - CLIENT RELATIONSHIP & ACCOUNT MANAGEMENT - Support the internal team to deliver excellent client service. - Respond promptly to requests and ensure all appropriate team members are consulted. - Provide clear communication and professional service at all times, always with a friendly and approachable attitude. - Organise meetings efficiently with clear agendas, and circulate contact reports promptly after meetings with clear actions, owners and deadlines. - Aid effective account management by ensuring projects are set-up correctly and all administration is completed in full and without having to be reminded. - Put yourself forward to support projects and share your own perspective and ideas in meetings. - Proactively keep up-to-date with industry news, providing insights on latest initiatives and emerging trends relevant to our clients and work. - Build strong relationships with the internal team, becoming recognised as someone who is dependable, organised and always willing to support. - PROJECT & COMMERCIAL OWNERSHIP - Ensure the team remains organised and set up for success. - Support admin across the entire client portfolio, taking full ownership of internal team reporting and keeping track of priorities and goals. - Own all new project set-up including setting up the project folder, Slack channel, and opening the project in Scoro, ensuring all necessary team members have access. - Join meetings to document discussions and to build your exposure to different projects and ways of working. - Support the client service team with crafting client facing documentation including research, proofing work and finalising proposals. - Support the client service team with onboarding new clients to Athlon. - Lead weekly internal client service meetings, keeping the status report updated and ensuring actions are followed up on time. - GROWTH - Support agency growth and develop your commercial understanding. - Build a good understanding of each client's business and Athlon’s relationship and projects-to-date, enabling you to input into the work and internal meetings. - Support the client service team with maintaining Client Intelligence Forms, carrying out research and ensuring information about the client's business is accurate and up-to-date. - Support the entire team with research, providing valuable insights to inform new projects and proposals. - Own Pipedrive and are responsible for keeping opportunities updated, supporting the entire team with adding their pipeline projects and using the weekly team meeting to review. - Keep track of all contract and retainer renewals, flagging to the team before they expire. - Own creation of case studies for key projects, seeking input from the team accordingly. - Support the Marketing team with securing client testimonials and case study approvals. - Help organise client reviews and feedback surveys, gifting, swag and events. - Begin recognising opportunities for additional work, regularly sharing observations and ideas with the team. - INTERNAL OPERATIONS - Support operational excellence and build your understanding of the agency process. - Take ownership of your administrative tasks, which are always completed accurately, in-depth, and on time without requiring reminders. - Share a weekly Monday update summarising your focuses and goals for the week ahead, along with any risks or support needs. - Help coordinate internal meetings, workshops and client sessions, ensuring agendas, attendees, meeting materials and follow-up actions are coordinated in full. - Own timely set-up and closing all projects in Scoro, ready for the project lead to use. - Own all CRM hygiene in PipeDrive and responsible for helping the team keep all client contact records up-to-date. - Own project retrospectives - cascading surveys, arranging client and team feedback sessions, and collating learnings. - Support the Client Service Director with client reporting, using PipeDrive data to track performance and trends, and ensuring weekly team tasks are completed on time. - Contribute ideas to improve client service processes, templates and ways of working, demonstrating initiative and a desire to support strong client partnership. Qualifications - Recently finished education, training or an internship. - No minimum experience required; however, experience managing projects or clients is a bonus. - Highly organised and enthusiastic, with a genuine desire to develop within the creative industry and agency environment. Requirements - Relationship-first: a natural people-person who enjoys building strong and collaborative relationships. - Attention to detail: thorough with high accuracy and always double checks work. - Curious: asks questions, seeks feedback and genuinely interested in how agencies create value for clients. - Proactive: follows instructions but also anticipates next steps, always trying to make things easier for the team. - Calm and dependable: remains positive under pressure and is not afraid to ask for support. - A strong communicator: clear, concise and professional at all times, but still friendly in approach. - Team-first: enjoys collaborating and contributing to a positive culture where everyone succeeds together. Benefits - Full-time role. - Predominantly remote, with occasional in-person team and client meetings. - Salary: commensurate with experience. - Opportunity to work on innovative, high-profile projects that make an impact. - Flexible work setup - remote, hybrid, or whatever helps you do your best work. - Competitive salary based on experience with a benefits package to match. - Room to grow your career within a fast-growing international design company.

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