Armstrong Collective

• Provide day to day coordination and administrative support to the Global Outside Sales / Business Development team, ensuring work is completed accurately, on time, and in alignment with business priorities • Prepare and maintain sales materials, communications, reports, and correspondence to a high standard • Coordinate trade shows, consumer events, learning journeys (familiarization trips), and retail selling blitzes, anticipating needs and resolving issues independently where possible • Maintain Salesforce data integrity, including campaign and marketing plan management, reporting, contract administration, and account updates • Take ownership of data accuracy, recognizing issues or inefficiencies and addressing them proactively • Process expense reports, payment tracking, and budget reconciliations with a strong attention to detail • Communicate effectively with sales colleagues, internal partners, and external stakeholders, sharing information openly and following through on commitments • Respond positively to shifting priorities, operational challenges, and changing business needs, contributing ideas to improve processes and ways of working • Participate in sales activities, irregular or emergency operational coordination, and other initiatives as required

• Provide day to day coordination and administrative support to the Global Outside Sales / Business Development team, ensuring work is completed accurately, on time, and in alignment with business priorities • Prepare and maintain sales materials, communications, reports, and correspondence to a high standard • Coordinate trade shows, consumer events, learning journeys (familiarization trips), and retail selling blitzes, anticipating needs and resolving issues independently where possible • Maintain Salesforce data integrity, including campaign and marketing plan management, reporting, contract administration, and account updates • Take ownership of data accuracy, recognizing issues or inefficiencies and addressing them proactively • Process expense reports, payment tracking, and budget reconciliations with a strong attention to detail • Communicate effectively with sales colleagues, internal partners, and external stakeholders, sharing information openly and following through on commitments • Respond positively to shifting priorities, operational challenges, and changing business needs, contributing ideas to improve processes and ways of working • Participate in sales activities, irregular or emergency operational coordination, and other initiatives as required

Role Description The Global Sales Coordinator supports the company’s Global Sales team by ensuring sales operations, systems, and communications are delivered accurately, efficiently, and with care. This role acts as a vital connector between sales, internal partners, and external stakeholders, enabling the sales team to focus on building strong relationships and delivering exceptional guest experiences. As part of the Global Sales Operations team, this role requires strong personal accountability, proactive problem solving, adaptability, and a collaborative mindset to support a globally distributed sales team and evolving business priorities. Key Areas of Responsibilities - Provide day to day coordination and administrative support to the Global Outside Sales / Business Development team, ensuring work is completed accurately, on time, and in alignment with business priorities. - Prepare and maintain sales materials, communications, reports, and correspondence to a high standard. - Coordinate trade shows, consumer events, learning journeys (familiarization trips), and retail selling blitzes, anticipating needs and resolving issues independently where possible. - Maintain Salesforce data integrity, including campaign and marketing plan management, reporting, contract administration, and account updates. - Take ownership of data accuracy, recognizing issues or inefficiencies and addressing them proactively. - Process expense reports, payment tracking, and budget reconciliations with a strong attention to detail. - Communicate effectively with sales colleagues, internal partners, and external stakeholders, sharing information openly and following through on commitments. - Respond positively to shifting priorities, operational challenges, and changing business needs, contributing ideas to improve processes and ways of working. - Participate in sales activities, irregular or emergency operational coordination, and other initiatives as required. What Success Looks Like in This Role - Work is consistently delivered with accuracy, reliability, and minimal follow up required. - Issues are anticipated early and addressed with practical, solution focused actions. - Sales systems and information are trusted, current, and easy for others to use. - Stakeholders experience clear communication, responsiveness, and a collaborative approach. - Continuous improvements are suggested and implemented to make sales operations more efficient and effective. Qualifications - High School Diploma with at least one year of post secondary education in business or administration. - 1–3 years’ experience in sales support, coordination, or administration (Travel/Tourism experience an asset). - Experience working with Salesforce and Concur is an asset. - Previous experience working remotely or independently. - Strong written and verbal communication skills. - Highly organized with excellent attention to detail. - Able to manage multiple priorities in a fast paced environment. - Sound judgment and a proactive, problem solving mindset. - Comfortable working independently while contributing as part of a team. - Strong Microsoft Office skills, including advanced Excel capabilities. - Willingness to learn, adapt, and continuously improve. Work Environment - Dedicated home office suitable for confidential work. - Valid passport with the ability to travel internationally. - Valid driver’s license and access to a reliable vehicle, if required. - Fluency in a second language is an asset. Compensation - The base salary offered for this role is £25,000 - £31,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. - Eligible for Armstrong Collective’s Bonus Program. Eligible Benefits - Work from home. - Two annual complimentary rail pass (beginning your 2nd year). - Friends and family rail tickets and packages discount. - Health and Dental Insurance. - Pension scheme. - Short term incentive plan. - Paid vacation. Company Description Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. Please ensure to opt-in for text messages when you apply in order to receive interview updates.

• Reporting to the Director, Sales, Australia and New Zealand, responsible for driving and maximizing revenue potential for assigned retail, wholesale, custom groups, and group tour block accounts • Strategic account management to drive ongoing growth and engagement across multiple channels (wholesale, retail, group tour block) to achieve set revenue targets for the region • Identify and develop new trade opportunities to grow Rocky Mountaineer sales • Effectively utilize the Salesforce CRM system to build account knowledge across the business • Deliver product training and sales calls to targeted distribution partners, growing their confidence and knowledge in selling Rocky Mountaineer products • Plan, manage and attend trade, consumer events, travel expos and road shows in the local regions as a knowledge expert for RM • Develop and execute sales initiatives and local area marketing programs ensuring maximum return on investment.

• Reporting to the Director, Sales, Australia and New Zealand, the Business Development Manager is responsible for driving and maximizing revenue potential for assigned retail, wholesale, custom groups, and group tour block accounts. • Account Management: Strategic account management to drive ongoing growth and engagement across multiple channels (wholesale, retail, group tour block) to achieve set revenue targets for the region. • Establish and document key accounts process flows in relation to selling Rocky Mountaineer product and leverage this knowledge to drive change, process improvement, efficiencies, and revenue growth. • Identify and develop new trade opportunities to grow Rocky Mountaineer sales. • Source and convert corporate and special interest custom group sales opportunities with the assistance of the Custom Groups team in Vancouver. • Effectively utilize the Salesforce CRM system to build account knowledge across the business, and enhance reporting and data capture capabilities. • Deliver product training and sales calls to targeted distribution partners, growing their confidence and knowledge in selling Rocky Mountaineer products. • Plan, manage and attend trade, consumer events, travel expos and road shows in the local regions as a knowledge expert for RM ensuring that RM is promoted as the preferred and first choice for consumers and trade. • Develop and execute sales initiatives and local area marketing programs ensuring maximum return on investment. • Work with the Partnership Marketing team to help negotiate and deliver annual co-op marketing plans to drive revenue with key accounts. • Support co-op marketing plans with targeted sales blitzes in the local region. • Support Sales Coordinator with front line responses on past, present and future bookings. • Liaise with Travel Agents and guests regarding bookings. • Support Learning Journeys (Fams) through the management of key account participation and engagement, including escorting these trips when required. • Take an active role in the activities of the local, regional and global organization to deliver expertise supporting key projects and initiatives as required. • Proactively share market intelligence, sales & marketing initiatives and best practices with the local, regional and global teams. • Actively support fellow team members with trade activities and travel schedules. Help align goals and values with those of the overall Rocky Mountaineer organization.

• Reporting to the Director, Sales, Australia and New Zealand, responsible for driving and maximizing revenue potential for assigned retail, wholesale, custom groups, and group tour block accounts • Strategic account management to drive ongoing growth and engagement across multiple channels (wholesale, retail, group tour block) to achieve set revenue targets • Establish and document key accounts process flows in relation to selling Rocky Mountaineer product • Identify and develop new trade opportunities to grow Rocky Mountaineer sales • Source and convert corporate and special interest custom group sales opportunities • Effectively utilize the Salesforce CRM system to build account knowledge across the business • Deliver product training and sales calls to targeted distribution partners • Plan, manage and attend trade, consumer events, travel expos and road shows • Develop and execute sales initiatives and local area marketing programs ensuring maximum return on investment • Support Sales Coordinator with front line responses on past, present and future bookings • Liaise with Travel Agents and guests regarding bookings • Manage key account participation and engagement during Learning Journeys (Fams) • Share market intelligence, sales & marketing initiatives and best practices with the local, regional and global teams.

• The Business Development Manager (BDM) is responsible for generating business through the development of close relationships with the travel agent channel in the US. • Execute Key Retail Account plans as developed by the Key Account Team. • Grow RM business with existing retail partners and develop new travel agency relationships. • Manage existing travel agency relationships and deepen the partnerships to grow both FIT and Groups business. • Work with Senior Manager, Sales to formulate and execute a territory specific plan. • Identify new business development opportunities within the territory. • Build sales campaigns to drive bookings and revenue. • Manage the analysis of territory and marketplaces. • Ensure accurate processing of all information generated from sales activities. • Maintain positive and constructive relationships with other Managers, employees, customers, and a variety of suppliers and industry partners.

• The Business Development Manager (BDM) is responsible for generating business through the development of close relationships with the travel agent channel in the US. • Priority focus of the role is to execute Key Retail Account plans as developed by the Key Account Team. • In addition, the BDM is responsible for growing RM business with existing retail partners and developing new travel agency relationships in order to grow the business. • This is a full-time role requiring extensive travel throughout the assigned geographic sales territory. • The territory includes the states of Texas, Louisiana, Arkansas & Mississippi. • Execute against the plans developed by the Key Account Management team. • Develop business through relationship building with retail accounts within assigned territory to meet and exceed KPI targets. • Successfully manage existing travel agency relationships and deepen the partnerships to grow both FIT and Groups business. • Work with Senior Manager, Sales to formulate and execute a territory specific plan to deliver against the Key Account plans and other, more localized business development opportunities. • Identify new business development opportunities within the territory. • Build sales campaigns to drive bookings and revenue via territory account base. • Manage the analysis of territory and marketplaces by monitoring the market/competition, analyzing industry trends, company results and economic climate. • Support and achieve aggressive growth targets of the brand • Identify and increase market penetration within retail accounts • Work closely with Rocky Mountaineer’s sales colleagues across NOAM and Custom Groups teams to leverage and share best practices to drive FIT and Groups business within travel agency channel (both Direct and Indirect distribution models). • Develop business plans, sales strategies, budgets, and corresponding business cases for targeted market trade partners. • Attend and participate in a variety of sales conferences, trade shows, marketplaces, familiarization tours, training and industry events as required to broaden product awareness, educate, and generate sales of Rocky Mountaineer rail routes in Canada and the USA. • Prepare proposals, presentations and supporting documents for use in the solicitation and closing of business. • Provide feedback and input on programs, strategies, and tactical marketing & sales initiatives. • Responsible for accurate, timely, insightful revenue and business trend forecasting. • Provide timely feedback of general marketplace conditions and competitive activity within assigned channels. • Demonstrate market insight through solution implementation and sustainment. • Analyze competitors and sources of competitive advantage. • Ensure accurate processing of all information generated from sales activities. • Generate and log sales activities in Salesforce. • Ensure the proper brand message is delivered in all materials. • Identify and target competitive prospects and plan strategy to increase market share. • Maintain positive and constructive relationships with other Managers, employees, customers, and a variety of suppliers and industry partners. • Ensure complete and on-going knowledge of the Company’s policies, procedures, and products. • Maintain positive and constructive cross-departmental relationships and communication. • Perform other duties as assigned within the relevant expectations of the position. • Ensure clients keep Rocky Mountaineer top of mind in their sales and marketing efforts. • Initiate, build, and maintain long-term relationships with clients. • Exhibit ‘One Team’ values partnering across NOAM team and collaborating with other functional areas of the business. • Drive for results – foster collaboration and strengthen others to execute consistently. • Make values visible – act with uncompromising honesty, integrity and ethics. • Energize others – set an example, recognize contributions and celebrate accomplishments.

• The Sales Specialist reports to the Director of Sales, UK & Europe • Manage and grow business with Armstrong Collective’s travel partners • Conduct proactive outreach (voice and digital channels) to acquire and grow business • Develop close relationships with the trade channel and acquiring new partners • Support and achieve aggressive growth targets • Analyze regions and marketplaces by monitoring the market/competition • Ensure accurate processing of all sales activities in the CRM and other systems • Prepare proposals, presentations, and supporting documents for solicitation and closing of business • Maintain positive and constructive relationships with other Managers, employees, customers, and suppliers • Drive for results and foster collaboration

• The Sales Specialist reports to the Director of Sales, UK & Europe • Manage and grow business with Armstrong Collective’s travel partners • Utilize expertise and passion for the company values to manage proactive outreach • Acquire and grow the business of an assigned group of small travel partner accounts in the UK & Europe • Develop close relationships with the trade channel including acquiring new partners • Successfully manage existing partner relationships and deepen the partnerships • Work with management to formulate and execute a regional-specific plan to deliver against growth targets • Build sales campaigns to drive bookings and revenue • Manage the analysis of regions and marketplaces by monitoring the market/competition • Provide timely and accurate feedback on programs, strategies and insightful revenue forecasting • Maintain positive and constructive relationships with other Managers, employees, customers, and a variety of suppliers and industry partners