• The Community Liaison is responsible for inbound/outbound communication and business development. • The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. • This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers. • Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners • Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most • Meet or exceed agreed upon in person and virtual meeting goals with key decision makers • Thoroughly understand eligibility and enrollment processes • Provide education on and facilitate, as requested, benefit enrollment and processes • Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region • Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs • For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives) • Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market • Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department • Oversee and document outreach calls conducted, and meetings scheduled with external sources • Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person) • Comply with HIPAA privacy and security guidelines and company policies, procedures and standards • Maintain consistent communication with sales leaders and local business unit leadership and support staff • Performs other additional duties as assigned

• Generate pipeline through high-volume, targeted outbound outreach (calls, email, LinkedIn) • Break into net-new accounts and utilize multi-thread approach • Identify and engage key stakeholders across HR, L&D, IT, and compliance teams • Partner with Account Executives to turn conversations into qualified opportunities • Research accounts based on funding cycles, priorities, and regulatory drivers (FedRAMP, GovRAMP, etc.) • Build momentum early in the sales cycle and drive urgency

• The Business Development Manager (BDM) is responsible for generating business through the development of close relationships with the travel agent channel in the US. • Priority focus of the role is to execute Key Retail Account plans as developed by the Key Account Team. • In addition, the BDM is responsible for growing RM business with existing retail partners and developing new travel agency relationships in order to grow the business. • This is a full-time role requiring extensive travel throughout the assigned geographic sales territory. • The territory includes the states of Texas, Louisiana, Arkansas & Mississippi. • Execute against the plans developed by the Key Account Management team. • Develop business through relationship building with retail accounts within assigned territory to meet and exceed KPI targets. • Successfully manage existing travel agency relationships and deepen the partnerships to grow both FIT and Groups business. • Work with Senior Manager, Sales to formulate and execute a territory specific plan to deliver against the Key Account plans and other, more localized business development opportunities. • Identify new business development opportunities within the territory. • Build sales campaigns to drive bookings and revenue via territory account base. • Manage the analysis of territory and marketplaces by monitoring the market/competition, analyzing industry trends, company results and economic climate. • Support and achieve aggressive growth targets of the brand • Identify and increase market penetration within retail accounts • Work closely with Rocky Mountaineer’s sales colleagues across NOAM and Custom Groups teams to leverage and share best practices to drive FIT and Groups business within travel agency channel (both Direct and Indirect distribution models). • Develop business plans, sales strategies, budgets, and corresponding business cases for targeted market trade partners. • Attend and participate in a variety of sales conferences, trade shows, marketplaces, familiarization tours, training and industry events as required to broaden product awareness, educate, and generate sales of Rocky Mountaineer rail routes in Canada and the USA. • Prepare proposals, presentations and supporting documents for use in the solicitation and closing of business. • Provide feedback and input on programs, strategies, and tactical marketing & sales initiatives. • Responsible for accurate, timely, insightful revenue and business trend forecasting. • Provide timely feedback of general marketplace conditions and competitive activity within assigned channels. • Demonstrate market insight through solution implementation and sustainment. • Analyze competitors and sources of competitive advantage. • Ensure accurate processing of all information generated from sales activities. • Generate and log sales activities in Salesforce. • Ensure the proper brand message is delivered in all materials. • Identify and target competitive prospects and plan strategy to increase market share. • Maintain positive and constructive relationships with other Managers, employees, customers, and a variety of suppliers and industry partners. • Ensure complete and on-going knowledge of the Company’s policies, procedures, and products. • Maintain positive and constructive cross-departmental relationships and communication. • Perform other duties as assigned within the relevant expectations of the position. • Ensure clients keep Rocky Mountaineer top of mind in their sales and marketing efforts. • Initiate, build, and maintain long-term relationships with clients. • Exhibit ‘One Team’ values partnering across NOAM team and collaborating with other functional areas of the business. • Drive for results – foster collaboration and strengthen others to execute consistently. • Make values visible – act with uncompromising honesty, integrity and ethics. • Energize others – set an example, recognize contributions and celebrate accomplishments.

If you’re driven but stuck in a system that rewards time instead of performance, it’s time to rethink things. This opportunity is for individuals who want to take ownership of their income and growth. You’ll be working with clients who have already shown interest—your job is to guide, educate, and help them move forward. What Sets This Apart - No cold outreach - No income ceiling - Remote work - Clear path to leadership Who This is For - Competitive individuals - Self-starters - People willing to be coached Not For Those looking for guaranteed hourly pay or minimal effort. *All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)