Alianza, Inc.

Role Description Alianza is expanding its AI-powered communications platform into international markets worldwide. This role plays a major part in shaping and executing that expansion from a product perspective: - Understanding and navigating the regulatory landscape across global jurisdictions. - Contributing to the go-to-market and compliance strategy for international product offerings. - Partnering closely with Legal, the commercial team, and Engineering to evaluate, plan, and execute market entry. The Principal PM, International Expansion operates with high autonomy and brings deep international market knowledge to the team. This role contributes significantly to defining how Alianza approaches global expansion and is expected to develop and advocate for a well-informed point of view on where and how the company should grow. This is not a role that executes against a fully defined roadmap; it helps shape one. Key Responsibilities - International Market Knowledge and Analysis - Develop and maintain deep expertise across international markets relevant to Alianza's expansion priorities, including market dynamics, competitive landscape, and customer needs by region. - Build and sustain a regulatory intelligence framework that tracks relevant communications, AI, and data privacy regulations across target markets globally. - Develop working knowledge of regional carrier relationships, interconnect models, numbering administration, and licensing requirements across jurisdictions. - Produce and maintain market-readiness assessments for target regions, updated as conditions change. - Product and Compliance Planning - Partner with Legal to assess regulatory exposure and define product compliance and certification requirements across jurisdictions. - Translate regulatory and market requirements into actionable product specifications, working with Engineering to evaluate build, partner, and license options. - Collaborate with the commercial team to design internationally viable product packages, pricing models, and service terms. - Identify gaps between current product capabilities and international market requirements; contribute to the roadmap to close those gaps. - Ensure AI product features comply with applicable regulations across target markets, including evolving AI governance frameworks globally. - Execution and Delivery - Contribute to and lead cross-functional workstreams for international product launches, coordinating across Legal, Engineering, Finance, and Go-to-Market teams. - Define success metrics for assigned international expansion workstreams and report progress to VP of Product and senior leadership. - Help establish scalable processes for ongoing regulatory monitoring and product adaptation in live international markets. - Serve as a key product voice in external regulatory and partner engagements in relevant regions. - Organizational Contribution - Contribute to the methods, frameworks, and playbooks the broader PM team uses to approach market expansion. - Mentor PMs working on adjacent international features or regulatory work. - Improve team practices, not just apply them. Qualifications - Required - 7+ years of product management experience, with meaningful time spent on internationally-focused products or markets. - Demonstrated experience navigating communications regulations across multiple international jurisdictions, including familiarity with regional telecom licensing, data privacy frameworks (such as, AI Cloud Act and GDPR), and consumer protection requirements. - Experience working with AI or AI-adjacent products and awareness of evolving AI governance and regulatory landscapes internationally. - Track record of contributing to or driving product expansion into new markets from concept through launch. - Strong cross-functional collaboration skills, particularly with Legal and commercial teams. - Ability to translate complex regulatory requirements into clear product requirements and delivery plans. - Comfortable operating with ambiguity and contributing structure where it does not yet exist. - Preferred - Background in UCaaS, CPaaS, carrier services, or other large-scale distributed cloud services. - Experience with regional communications regulations including emergency services requirements, lawful intercept frameworks, or outage notification obligations across international markets. - Familiarity with data residency and sovereignty requirements relevant to cloud communications products. - Prior experience at a startup or scale-up operating across multiple international jurisdictions. - Fluency in one or more languages beyond English is an advantage. Working Model This is a flexible position. Candidates based in the UK may work from Alianza's UK office or remotely. Candidates in other international locations will be considered on a case-by-case basis. The role requires periodic travel to Alianza headquarters in the United States and to key partner or customer sites in region.

Role Description Alianza is looking for a Senior Engineering Manager to lead a team of around 6 to 7 senior engineers, mostly New Zealand based with a few further afield, within a fully global engineering organisation. First and foremost, this is a people-leadership role. Your main job is to lead and develop a capable, motivated team, and much of your impact comes through them. Beyond the team, you'll bring technical leadership and own project and product delivery. What your team does - The team works across a set of carrier-grade voice and communications products that are live with service providers today. - The work is a mix of project delivery and ongoing engineering to keep those products stable, performant, and secure. - Responsibilities include complex defect fixes, regular releases, and responding to critical, customer-affecting issues. - A big part of the role is balancing planned work against the unplanned and deciding with Product Management what the team takes on next. How we work - This is a fully remote role based in New Zealand, with an annual in-person team gathering. - Staying in sync across time zones requires flexibility with hours, including some calls outside the usual nine-to-five. - We use AI tools widely and encourage their use; prior experience isn't required, but openness to working this way is essential. Key responsibilities - Lead, coach, and develop the team: regular one-to-ones, honest feedback, and support for each person’s growth, while giving them the autonomy to own their work. - Plan and run delivery: set priorities, manage release cycles and dependencies, keep work predictable, and keep stakeholders clear on progress, risks, and trade-offs. - Own the backlog with Product Management: balance project work against defects, stability, tech debt, and support to ensure effort stays on what matters most. - Own critical support issues to resolution: work within the escalation path on customer-affecting problems, get to the root cause, and ensure required fixes and follow-ups get delivered. - Own technical direction for the team’s products: build strong knowledge of the products and domain, and use it to shape the roadmap and technical decisions with Product and Engineering. Qualifications - 6+ years in software engineering, with 3+ years managing engineering teams and a track record of delivering with little oversight. - A technical degree (CS or STEM preferred) or equivalent experience. - Broad technical skills and strong judgement in a complex domain, able to support the team across most challenges and bring clarity to ambiguous problems and high-pressure incidents. - Experience running both planned delivery and reactive support and prioritising well when they compete for the same people. - Clear communication and strong cross-functional relationships, partnering with Product Management and Technical Leads and coordinating across time zones. - Telecoms or a similarly complex domain, including familiarity with SIP/VoIP and carrier-grade fundamentals, is a plus but not required. Benefits - If this role excites you but you don’t tick every box, please apply anyway. - Research shows that women and some underrepresented groups tend to hold back unless they meet every requirement, and we’d still love to hear from you.

Role Description Alianza is looking for a high-caliber Senior Executive Assistant to support the Chief Growth Officer during a period of rapid global growth and organizational scale. This is a highly trusted partnership role supporting a senior executive responsible for global commercial operations across sales, customer success, solutions engineering, professional services, operations, and growth marketing. The role involves frequent coordination with C-suite executives at some of the world's largest telecommunications and technology companies, along with extensive domestic and international travel. Success in this role requires anticipation, judgment, operational excellence, and the ability to thrive in a fast-moving environment where priorities shift quickly and discretion matters. This is not a traditional "calendar management" role. You will help create leverage for the CGO by reducing operational drag, protecting executive focus, and helping the Office of the CGO operate at a high level. You will also provide meaningful support to a second senior leader on the commercial team, making this a role that sits at the center of Alianza's go-to-market leadership. What You'll Own - Executive Calendar & Prioritization - Proactively manage a highly dynamic executive calendar across multiple time zones, customers, internal stakeholders, and international travel schedules. - Protect focus time and help prioritize the highest-value meetings and interactions. - Coordinate directly with executive assistants and chiefs of staff across Fortune 500 telecommunications and technology companies. - Anticipate conflicts, sequencing issues, and scheduling inefficiencies before they become problems. - Partner closely with the CEO's office and executive leadership team on internal cadence and planning. - Travel & Logistics - Own end-to-end coordination of complex domestic and international travel. - Manage multi-country itineraries, executive offsites, customer meetings, conferences, and leadership events. - Handle travel contingencies calmly and proactively when plans change. - Maintain executive travel profiles, preferences, loyalty programs, and operational readiness. - Ensure the CGO is consistently prepared, informed, and equipped for customer-facing engagements. - Executive Operations & Administrative Support - Manage expense reporting, approvals, receipts, reimbursements, and administrative workflows. - Help streamline operational processes that create unnecessary executive overhead. - Coordinate logistics for leadership meetings, customer engagements, speaking events, and internal offsites. - Support preparation and organization of briefing materials, itineraries, and meeting context as needed. - Communications & Coordination - Help triage inbound requests, scheduling priorities, and operational follow-up. - Draft and coordinate professional communications on behalf of the CGO as context and trust develop. - Serve as a polished and professional point of coordination for internal and external stakeholders. - Maintain exceptional discretion with confidential business information, organizational discussions, and executive communications. - Support for Americas Sales Leadership - Provide dedicated scheduling and calendar support for the SVP/GM of Americas Sales, including coordination of customer meetings, internal leadership syncs, and team-facing events. - Assist with travel coordination and meeting preparation for the Americas Sales leader as needed. - Serve as a reliable operational resource for the Americas sales leadership team on time-sensitive coordination needs. - Maintain clear prioritization — the CGO is the primary principal; Americas Sales support is structured, defined, and protected from scope creep. Qualifications - 5+ years supporting a C-suite, EVP, or SVP-level executive in a high-growth or fast-paced environment. - Demonstrated experience managing complex executive travel and scheduling across multiple time zones. - Experience supporting customer-facing executives who regularly engage with enterprise or Fortune 500 stakeholders. - Experience supporting multiple principals simultaneously, with strong prioritization and boundary-setting skills. - Experience operating alongside a Chief of Staff or within an executive office structure is strongly preferred. - Prior experience in technology, SaaS, telecommunications, consulting, private equity, or other high-intensity business environments is a plus. Skills & Capabilities - Exceptional organizational skills and operational follow-through. - Strong executive judgment and prioritization instincts — especially when managing competing demands across principals. - Ability to operate calmly and professionally in high-pressure or ambiguous situations. - Excellent written and verbal communication skills. - High degree of professionalism, polish, and executive presence. - Strong discretion and ability to manage sensitive information appropriately. - Comfortable navigating changing priorities and incomplete information. - Highly proficient with Microsoft 365, Slack, calendar management systems, expense platforms, and modern collaboration tools. The Right Mindset - You naturally think several steps ahead. - You take pride in creating order, leverage, and operational excellence. - You are proactive rather than reactive. - You are comfortable partnering with strong personalities and senior executives. - You know how to balance urgency with judgment. - You are confident enough to push back thoughtfully when priorities conflict. - You thrive supporting a leadership team — not just one person — and take ownership of making the whole system run well.

Role Description This is a Philippines based position working USA hours. Alianza is looking for a Support Engineer to join our Technical Support department. This role is a vital first point of contact, focusing on providing outstanding technical support with speed, accuracy, and a strong commitment to customer satisfaction. The ideal candidate is highly motivated, team-oriented, and thrives in a fast-paced, dynamic environment. Key Responsibilities - Front-Line Support: Serve as the primary point of contact for incoming customer support tickets and calls, focusing on prompt initial response and resolution. - Ticket Management: Handle basic, high-volume, and repetitive customer issues (e.g., setup issues, MFA resets, etc.). Efficiently monitor and address centralized ticket queues. - Escalation and Triage: Triage complex issues accurately and escalate them to senior support groups as needed, ensuring proper prioritization within Service Level Agreements (SLAs). - Customer Advocacy & Ownership: Take full ownership of technical issues, drive them to a timely resolution, and proactively communicate status updates, especially for at-risk or unhappy customers. Go the extra mile to ensure customer happiness. - Product Knowledge: Rapidly acquire working knowledge of the entire Alianza platform and product suite to serve as the intake point for all product-related inquiries. - Documentation & Process: Observe field activity and advise on documentation needs. Demonstrate strong process skills (develop, document, train) and the ability to work within defined guidelines. - On-Call: Participate in a weekly on-call rotation. Qualifications - 2+ years of professional technical support experience. - Knowledge or experience with VoIP and/or telecom technologies. Requirements - Technical & Problem-Solving: Strong technical troubleshooting skills and proven ability to quickly learn and master the Alianza platform. - Proficiency in monitoring and addressing ticket queues and managing large volumes of routine tasks effectively. - Ability to work independently and multitask effectively in a dynamic, interrupt-driven, high-pressure environment. - Communication & Customer Service: Outstanding written and verbal communication skills, including the ability to professionally, clearly, and quickly articulate problems and solutions. - Exceptional phone and customer handling skills, including the ability to manage frustrated customers with professionalism and empathy. - Strong business sense and understanding of situational context to accommodate a wide variety of customer personas across product lines. Attributes for Success - Ownership: A natural sense of responsibility and commitment to task completion. - Teamwork: A strong team-oriented approach to effectively share workloads and co-work issues. - Attitude: Positive energy, enthusiasm, and a contribution to overall team morale. - Growth: Curiosity, openness to continuous learning, and resilience when faced with challenges.

Role Description We're looking for a Marketing Operations Manager who takes ownership, moves fast, and is excited to grow as the role does. You'll own the foundation of our marketing technology stack, from CRM integrations and automation to campaign execution and analytics, while helping build the systems that will scale Alianza's demand generation engine. This role is about building and improving, not maintaining. You'll take ownership of our martech stack and push it further: connecting more data, surfacing better insights, and driving measurable results. If you love being the person who connects the dots between systems, data, and revenue, and you're eager to prove what great marketing operations looks like, this role is for you. What You'll Own Right Away - Marketing Technology & CRM - Manage the Salesforce–HubSpot integration, ensuring clean, reliable synchronization between marketing automation and sales processes. - Connect Salesforce to third-party platforms (webinar tools, ABM platforms, analytics, event systems) to enable advanced, cross-channel analytics and reporting. - Serve as the internal SME for the full martech stack documenting workflows, governing data, and driving continuous improvement. - Proactively identify and close operational gaps, including establishing a UTM tagging framework that brings consistency to campaign attribution and gives leadership a reliable view of marketing performance. - Analytics & Reporting - Build and maintain consolidated marketing performance dashboards covering social, website, ads, events, webinars, gated content, LMS engagement, and more. - Translate data into clear, actionable recommendations for marketing and sales leadership. - Align Growth Marketing reporting with Sales Operations reporting to create a unified view of pipeline performance. - Campaign Execution - Partner with Product Marketing, Product Management, and Corporate Communications to plan and execute multi-channel campaigns across email, social, paid, SEO, and events. - Manage contact distribution lists, segmentation, and campaign targeting to ensure the right message reaches the right audience. - Support campaign reporting processes to maintain visibility and consistency across the team. - Website & Digital - Implement and manage tracking tools including HubSpot forms, CTAs, cookies, SEO plugins, and analytics integrations. - Support day-to-day management of alianza.com on WordPress, including content updates, plugin management, and coordinating with designers and developers to maintain a consistent brand experience. - Own administrative operations of the Alianza Marketing Portal (AMP), Alianza's LMS platform built on Docebo, including user management, content organization, and reporting on learner engagement and training activity. - Manage the full logistics and administration of Alianza's webinar program using Livestorm, from event setup and registration to live production support and post-event reporting. - Serve as an active participant during live webinars, managing the backend in real time across a global schedule spanning time zones from Australia to Pacific (US). Where You'll Grow - Defining and owning lead scoring models, lifecycle stages, and marketing-to-sales handoff workflows. - Building nurture campaigns that drive MQL-to-SQL conversion and accelerate deal velocity. - Taking on full management of the corporate WordPress site in collaboration with designers and developers. - Developing funnel-level reporting that tracks performance from first touch through closed/won. - Owning the registration backend for Alianza's Navigate event series, including payment processing, discount codes, contracts, receipts. - Driving conversion rate optimization across landing pages, CTAs, and the broader digital experience. Qualifications - 3–5+ years of experience in marketing operations or demand generation at a B2B technology company. - Strong, hands-on CRM experience — with the ability to manage integrations, maintain data integrity, and extract meaningful analytics across platforms. - Proven ability to converge a multi-tool martech stack (CRM, marketing automation, analytics, event, and enablement platforms) into unified dashboards that surface actionable insights and demonstrate marketing ROI. - Proficiency with HubSpot Marketing Hub, including workflows, lead scoring, email campaigns, and reporting. - Familiarity with Power BI for building marketing and pipeline performance dashboards. - Hands-on experience with Claude (Anthropic); able to use AI to build dashboards, automate recurring reporting, and accelerate work. Alianza runs lean and expects this person to use AI as a force multiplier. - Comfortable working autonomously and managing multiple projects without heavy oversight, while thriving in a high-performance environment where direct feedback and continuous improvement are part of the culture. - A bias for action paired with a high personal quality bar. You move with urgency and take pride in delivering work that is polished, accurate, and ready to represent the brand. Nice to Have - Experience managing WordPress sites and SEO/analytics tools. - Familiarity with ABM platforms, paid media tracking, or webinar integrations. - Knowledge of the telecommunications industry — UCaaS, CPaaS, cloud networking, or communications infrastructure. - Experience presenting data and insights to non-technical executives. Who You Are - Comfortable working autonomously and managing multiple projects without heavy oversight, while thriving in a high-performance environment where direct feedback and continuous improvement are part of the culture. - A bias for action paired with a high personal quality bar. You move with urgency and take pride in delivering work that is polished, accurate, and ready to represent the brand. Benefits - Fully remote, flexible environment. - High-visibility role with a direct path to broader strategic ownership. - Work at the intersection of marketing strategy, technology, and revenue. - Be part of a company redefining how the world communicates.