Alianza, Inc.

Role Description Alianza is looking for a high-caliber Senior Executive Assistant to support the Chief Growth Officer during a period of rapid global growth and organizational scale. This is a highly trusted partnership role supporting a senior executive responsible for global commercial operations across sales, customer success, solutions engineering, professional services, operations, and growth marketing. The role involves frequent coordination with C-suite executives at some of the world's largest telecommunications and technology companies, along with extensive domestic and international travel. Success in this role requires anticipation, judgment, operational excellence, and the ability to thrive in a fast-moving environment where priorities shift quickly and discretion matters. This is not a traditional "calendar management" role. You will help create leverage for the CGO by reducing operational drag, protecting executive focus, and helping the Office of the CGO operate at a high level. You will also provide meaningful support to a second senior leader on the commercial team, making this a role that sits at the center of Alianza's go-to-market leadership. What You'll Own - Executive Calendar & Prioritization - Proactively manage a highly dynamic executive calendar across multiple time zones, customers, internal stakeholders, and international travel schedules. - Protect focus time and help prioritize the highest-value meetings and interactions. - Coordinate directly with executive assistants and chiefs of staff across Fortune 500 telecommunications and technology companies. - Anticipate conflicts, sequencing issues, and scheduling inefficiencies before they become problems. - Partner closely with the CEO's office and executive leadership team on internal cadence and planning. - Travel & Logistics - Own end-to-end coordination of complex domestic and international travel. - Manage multi-country itineraries, executive offsites, customer meetings, conferences, and leadership events. - Handle travel contingencies calmly and proactively when plans change. - Maintain executive travel profiles, preferences, loyalty programs, and operational readiness. - Ensure the CGO is consistently prepared, informed, and equipped for customer-facing engagements. - Executive Operations & Administrative Support - Manage expense reporting, approvals, receipts, reimbursements, and administrative workflows. - Help streamline operational processes that create unnecessary executive overhead. - Coordinate logistics for leadership meetings, customer engagements, speaking events, and internal offsites. - Support preparation and organization of briefing materials, itineraries, and meeting context as needed. - Communications & Coordination - Help triage inbound requests, scheduling priorities, and operational follow-up. - Draft and coordinate professional communications on behalf of the CGO as context and trust develop. - Serve as a polished and professional point of coordination for internal and external stakeholders. - Maintain exceptional discretion with confidential business information, organizational discussions, and executive communications. - Support for Americas Sales Leadership - Provide dedicated scheduling and calendar support for the SVP/GM of Americas Sales, including coordination of customer meetings, internal leadership syncs, and team-facing events. - Assist with travel coordination and meeting preparation for the Americas Sales leader as needed. - Serve as a reliable operational resource for the Americas sales leadership team on time-sensitive coordination needs. - Maintain clear prioritization — the CGO is the primary principal; Americas Sales support is structured, defined, and protected from scope creep. Qualifications - 5+ years supporting a C-suite, EVP, or SVP-level executive in a high-growth or fast-paced environment. - Demonstrated experience managing complex executive travel and scheduling across multiple time zones. - Experience supporting customer-facing executives who regularly engage with enterprise or Fortune 500 stakeholders. - Experience supporting multiple principals simultaneously, with strong prioritization and boundary-setting skills. - Experience operating alongside a Chief of Staff or within an executive office structure is strongly preferred. - Prior experience in technology, SaaS, telecommunications, consulting, private equity, or other high-intensity business environments is a plus. Skills & Capabilities - Exceptional organizational skills and operational follow-through. - Strong executive judgment and prioritization instincts — especially when managing competing demands across principals. - Ability to operate calmly and professionally in high-pressure or ambiguous situations. - Excellent written and verbal communication skills. - High degree of professionalism, polish, and executive presence. - Strong discretion and ability to manage sensitive information appropriately. - Comfortable navigating changing priorities and incomplete information. - Highly proficient with Microsoft 365, Slack, calendar management systems, expense platforms, and modern collaboration tools. The Right Mindset - You naturally think several steps ahead. - You take pride in creating order, leverage, and operational excellence. - You are proactive rather than reactive. - You are comfortable partnering with strong personalities and senior executives. - You know how to balance urgency with judgment. - You are confident enough to push back thoughtfully when priorities conflict. - You thrive supporting a leadership team — not just one person — and take ownership of making the whole system run well.

Role Description This is a Philippines based position working USA hours. Alianza is looking for a Support Engineer to join our Technical Support department. This role is a vital first point of contact, focusing on providing outstanding technical support with speed, accuracy, and a strong commitment to customer satisfaction. The ideal candidate is highly motivated, team-oriented, and thrives in a fast-paced, dynamic environment. Key Responsibilities - Front-Line Support: Serve as the primary point of contact for incoming customer support tickets and calls, focusing on prompt initial response and resolution. - Ticket Management: Handle basic, high-volume, and repetitive customer issues (e.g., setup issues, MFA resets, etc.). Efficiently monitor and address centralized ticket queues. - Escalation and Triage: Triage complex issues accurately and escalate them to senior support groups as needed, ensuring proper prioritization within Service Level Agreements (SLAs). - Customer Advocacy & Ownership: Take full ownership of technical issues, drive them to a timely resolution, and proactively communicate status updates, especially for at-risk or unhappy customers. Go the extra mile to ensure customer happiness. - Product Knowledge: Rapidly acquire working knowledge of the entire Alianza platform and product suite to serve as the intake point for all product-related inquiries. - Documentation & Process: Observe field activity and advise on documentation needs. Demonstrate strong process skills (develop, document, train) and the ability to work within defined guidelines. - On-Call: Participate in a weekly on-call rotation. Qualifications - 2+ years of professional technical support experience. - Knowledge or experience with VoIP and/or telecom technologies. Requirements - Technical & Problem-Solving: Strong technical troubleshooting skills and proven ability to quickly learn and master the Alianza platform. - Proficiency in monitoring and addressing ticket queues and managing large volumes of routine tasks effectively. - Ability to work independently and multitask effectively in a dynamic, interrupt-driven, high-pressure environment. - Communication & Customer Service: Outstanding written and verbal communication skills, including the ability to professionally, clearly, and quickly articulate problems and solutions. - Exceptional phone and customer handling skills, including the ability to manage frustrated customers with professionalism and empathy. - Strong business sense and understanding of situational context to accommodate a wide variety of customer personas across product lines. Attributes for Success - Ownership: A natural sense of responsibility and commitment to task completion. - Teamwork: A strong team-oriented approach to effectively share workloads and co-work issues. - Attitude: Positive energy, enthusiasm, and a contribution to overall team morale. - Growth: Curiosity, openness to continuous learning, and resilience when faced with challenges.

Role Description We're looking for a Marketing Operations Manager who takes ownership, moves fast, and is excited to grow as the role does. You'll own the foundation of our marketing technology stack, from CRM integrations and automation to campaign execution and analytics, while helping build the systems that will scale Alianza's demand generation engine. This role is about building and improving, not maintaining. You'll take ownership of our martech stack and push it further: connecting more data, surfacing better insights, and driving measurable results. If you love being the person who connects the dots between systems, data, and revenue, and you're eager to prove what great marketing operations looks like, this role is for you. What You'll Own Right Away - Marketing Technology & CRM - Manage the Salesforce–HubSpot integration, ensuring clean, reliable synchronization between marketing automation and sales processes. - Connect Salesforce to third-party platforms (webinar tools, ABM platforms, analytics, event systems) to enable advanced, cross-channel analytics and reporting. - Serve as the internal SME for the full martech stack documenting workflows, governing data, and driving continuous improvement. - Proactively identify and close operational gaps, including establishing a UTM tagging framework that brings consistency to campaign attribution and gives leadership a reliable view of marketing performance. - Analytics & Reporting - Build and maintain consolidated marketing performance dashboards covering social, website, ads, events, webinars, gated content, LMS engagement, and more. - Translate data into clear, actionable recommendations for marketing and sales leadership. - Align Growth Marketing reporting with Sales Operations reporting to create a unified view of pipeline performance. - Campaign Execution - Partner with Product Marketing, Product Management, and Corporate Communications to plan and execute multi-channel campaigns across email, social, paid, SEO, and events. - Manage contact distribution lists, segmentation, and campaign targeting to ensure the right message reaches the right audience. - Support campaign reporting processes to maintain visibility and consistency across the team. - Website & Digital - Implement and manage tracking tools including HubSpot forms, CTAs, cookies, SEO plugins, and analytics integrations. - Support day-to-day management of alianza.com on WordPress, including content updates, plugin management, and coordinating with designers and developers to maintain a consistent brand experience. - Own administrative operations of the Alianza Marketing Portal (AMP), Alianza's LMS platform built on Docebo, including user management, content organization, and reporting on learner engagement and training activity. - Manage the full logistics and administration of Alianza's webinar program using Livestorm, from event setup and registration to live production support and post-event reporting. - Serve as an active participant during live webinars, managing the backend in real time across a global schedule spanning time zones from Australia to Pacific (US). Where You'll Grow - Defining and owning lead scoring models, lifecycle stages, and marketing-to-sales handoff workflows. - Building nurture campaigns that drive MQL-to-SQL conversion and accelerate deal velocity. - Taking on full management of the corporate WordPress site in collaboration with designers and developers. - Developing funnel-level reporting that tracks performance from first touch through closed/won. - Owning the registration backend for Alianza's Navigate event series, including payment processing, discount codes, contracts, receipts. - Driving conversion rate optimization across landing pages, CTAs, and the broader digital experience. Qualifications - 3–5+ years of experience in marketing operations or demand generation at a B2B technology company. - Strong, hands-on CRM experience — with the ability to manage integrations, maintain data integrity, and extract meaningful analytics across platforms. - Proven ability to converge a multi-tool martech stack (CRM, marketing automation, analytics, event, and enablement platforms) into unified dashboards that surface actionable insights and demonstrate marketing ROI. - Proficiency with HubSpot Marketing Hub, including workflows, lead scoring, email campaigns, and reporting. - Familiarity with Power BI for building marketing and pipeline performance dashboards. - Hands-on experience with Claude (Anthropic); able to use AI to build dashboards, automate recurring reporting, and accelerate work. Alianza runs lean and expects this person to use AI as a force multiplier. - Comfortable working autonomously and managing multiple projects without heavy oversight, while thriving in a high-performance environment where direct feedback and continuous improvement are part of the culture. - A bias for action paired with a high personal quality bar. You move with urgency and take pride in delivering work that is polished, accurate, and ready to represent the brand. Nice to Have - Experience managing WordPress sites and SEO/analytics tools. - Familiarity with ABM platforms, paid media tracking, or webinar integrations. - Knowledge of the telecommunications industry — UCaaS, CPaaS, cloud networking, or communications infrastructure. - Experience presenting data and insights to non-technical executives. Who You Are - Comfortable working autonomously and managing multiple projects without heavy oversight, while thriving in a high-performance environment where direct feedback and continuous improvement are part of the culture. - A bias for action paired with a high personal quality bar. You move with urgency and take pride in delivering work that is polished, accurate, and ready to represent the brand. Benefits - Fully remote, flexible environment. - High-visibility role with a direct path to broader strategic ownership. - Work at the intersection of marketing strategy, technology, and revenue. - Be part of a company redefining how the world communicates.