AIA Contract Documents

• Design and implement scalable data models optimized for AI/ML use cases, ensuring data is structured for effective model training and inference • Architect and manage data pipelines using Databricks, including orchestration, job scheduling, and workflow optimization • Develop and maintain robust ETL/ELT processes to support data ingestion, transformation, and delivery across systems • Leverage Databricks Asset Bundles to manage deployment of data assets (pipelines, jobs, notebooks, and files) across environments • Collaborate with cross-functional teams to align data architecture with AI initiative requirements and business objectives • Ensure data quality, integrity, and governance standards are met across all pipelines and datasets • Contribute to CI/CD practices using Azure DevOps (ADO), with a future transition to GitHub-based workflows • Participate in Agile development processes, including sprint planning, stand-ups, and iterative delivery • Other duties as assigned

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. • Use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly. • Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions. • Maintain a high level of product knowledge to assist customers with questions and concerns. • Collaborate with other departments to ensure customer issues are resolved efficiently. • Document customer interactions and updates in the system for future reference. • Follow company policies and procedures in all interactions with customers. • Continuously strive to improve customer satisfaction by identifying areas for improvement in the support process. • Meet or exceed individual and team performance metrics. • Other Duties as assigned.

Role Description We are seeking a Business Development Representative (BDR) to drive outbound pipeline generation and support overall revenue growth. The BDR will focus on engaging targeted accounts through structured, multi-channel outreach, identifying potential opportunities, and setting up qualified meetings for the Account Executive (AE) team. This role is centered on outbound prospecting across key lead sources, including project-based opportunities, curated account lists, and self-sourced prospects. The BDR will engage construction contractors, designers, and owners to understand their contract workflows and identify where ACD solutions can provide value. BDRs are supported by defined outbound strategies, lead sources, and modern sales tools, and are expected to execute with consistency, focus, and accountability. Our ideal candidate is proactive, coachable, and results-oriented, with strong communication skills and attention to detail. They take ownership of their work, are disciplined in execution, and are motivated by continuous improvement and performance. - Own outbound pipeline generation across assigned lead sources - Execute structured, multi-touch outreach using HubSpot sequences (calls, emails, SMS) to engage prospects and create qualified opportunities - Research accounts, projects, and contacts to build targeted prospect lists aligned to ACD’s ideal customer profile - Personalize outreach based on project activity, account context, and lead source to drive higher engagement and response rates - Conduct initial discovery to understand contract workflow, project pipeline, and potential fit for AIA Contract Documents - Qualify prospects and schedule meetings (demos) for Account Executives with clear context and documented notes in CRM - Maintain consistent follow-up and ensure all assigned leads are actively worked with no gaps in coverage - Partner closely with AEs to align target accounts, messaging, and opportunity strategy - Accurately track all activity and maintain CRM hygiene within HubSpot - Meet or exceed monthly targets for activity, meeting conversion, and qualified opportunity creation - Making 100+ outbound phone calls each day - Other Duties as Assigned Qualifications - 1+ years of B2B SaaS sales experience - SaaS experience and/or HubSpot experience are strongly preferred - Ability to take initiative, multi-task, prioritize, and manage time effectively - High energy and a positive attitude - Proficiency in Microsoft Office Benefits - Competitive Salary - Company-paid health, dental and vision benefits for employees - 401k with company match - Bonus potential - Remote position