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AIA Contract Documents

Safeguard your construction projects and comply with industry law.

Customer Support Specialist

Location

United States

Posted

6 days ago

Salary

$25 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Customer Support Specialist

AIA Contract Documents

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. • Use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly. • Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions. • Maintain a high level of product knowledge to assist customers with questions and concerns. • Collaborate with other departments to ensure customer issues are resolved efficiently. • Document customer interactions and updates in the system for future reference. • Follow company policies and procedures in all interactions with customers. • Continuously strive to improve customer satisfaction by identifying areas for improvement in the support process. • Meet or exceed individual and team performance metrics. • Other Duties as assigned.

Job Requirements

  • Minimum of 1-2 years of experience in customer support or a related field.
  • Familiarity with Zendesk or other customer support platforms is highly preferred.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Strong problem-solving skills, with the ability to think critically and find solutions quickly.
  • Basic knowledge of Microsoft Office Suite and other computer applications.
  • Ability to work well in a team environment and collaborate with others to achieve common goals.
  • Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment.
  • A strong commitment to providing outstanding customer service and building positive customer relationships.

Benefits

  • Offers Bonus
  • Remote
  • Company-paid health benefits
  • 401k with company match
  • WFH Stipend

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