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Customer Support Specialist
Location
United States
Posted
6 days ago
Salary
$25 / hour
Seniority
Mid Level
Job Description
Customer Support Specialist
AIA Contract Documents
• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. • Use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly. • Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions. • Maintain a high level of product knowledge to assist customers with questions and concerns. • Collaborate with other departments to ensure customer issues are resolved efficiently. • Document customer interactions and updates in the system for future reference. • Follow company policies and procedures in all interactions with customers. • Continuously strive to improve customer satisfaction by identifying areas for improvement in the support process. • Meet or exceed individual and team performance metrics. • Other Duties as assigned.
Job Requirements
- Minimum of 1-2 years of experience in customer support or a related field.
- Familiarity with Zendesk or other customer support platforms is highly preferred.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong problem-solving skills, with the ability to think critically and find solutions quickly.
- Basic knowledge of Microsoft Office Suite and other computer applications.
- Ability to work well in a team environment and collaborate with others to achieve common goals.
- Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment.
- A strong commitment to providing outstanding customer service and building positive customer relationships.
Benefits
- Offers Bonus
- Remote
- Company-paid health benefits
- 401k with company match
- WFH Stipend
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