ACCRA Management Group LLC

Role Description The Agency Program Coordinator will provide administrative support to Supervising Professionals and Program Leaders including, but not limited to: - Taking phone calls from participants, employees, and other departments within Accra. - Faxing Early Reassessment, 45-day increase, Appeal forms, etc. at the request of Supervising Professionals. - Following up to answer any questions and assist clients by coordinating actions with the county as needed. - Assisting with participating in Accra related projects and task forces as needed. Qualifications - 2-year degree preferred. - 2-3 years in an administrative role for a Health or Human services agency is preferred. - Ability to provide support to clients, administrative and office staff in a positive manner by clearly communicating in writing and/or verbally. - Advanced skills in the use of Microsoft Office Suite; Word, Excel, Outlook, and office technology (Fax Machine, Copier, Scanner). - Maintain a high standard of professional courtesy, flexibility, confidentiality while working in an office environment, independently and as a team member. - Proficient in data collection, entry and typing skills while maintaining strong attention to detail and organization of information. - Excellent customer service, interpersonal and problem-solving skills with a person-centered approach. - Must pass a background study with the Minnesota Department of Human Services. Benefits - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career.

Role Description The Intake Coordinator is responsible for completing the intake process, while also being a resource and providing an overview of service delivery. Qualifications - 4-year degree preferred - At least 1-year experience working with individuals with developmental and/or intellectual disabilities preferred - Experience working with Waivered Services and/or PCA is a plus Requirements - Maintain excellent communication with families, counties, and state agencies - Advanced communication skills, both written and oral - Ability to handle numerous tasks while maintaining strong attention to detail - Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member - Advanced skills in the use of office technology, including MS Office Suite with advanced skills in Word, Excel, and Outlook Benefits - Work/Life Balance: Schedules designed to help you thrive - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering - Mental Health Support: Free wellbeing programs - Smart Financial Options: HSA & FSA plans to help you plan ahead - Secure Your Future: 401(k) retirement plan to invest in tomorrow - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees - Professional Development: Training and growth opportunities to advance your career

Role Description The Service Coordinator is responsible for completing the intake process, educating clients and their representatives, and managing a full caseload of clients with a high level of customer service. Qualifications - Minimum one year experience working with individuals with developmental and/or intellectual disabilities. - Bachelor’s degree in human services or related field preferred. - Experience working with Waivered Services and/or PCA is a plus. Requirements - Ability to organize and prioritize. - Ability to handle numerous tasks simultaneously while maintaining strong attention to detail. - Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member. - Advanced skills in the use of office technology, including MS Office Suite with advanced skills in Word, Excel, and Outlook. Benefits - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The Employee Relations Specialist will be responsible for answering calls and emails for the Agency HR team. Review and authorize employee overtime and resolve employee incidents. Requirements - Two-year degree or one (1) year of work experience in human resources, human services or home care. - Enthusiastic individual, who is eager to learn and grown in the PCA Choice field.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The Employee Relations Specialist will be responsible for answering calls and emails for the Agency HR team. Review and authorize employee overtime and resolve employee incidents. Requirements - Two-year degree or one (1) year of work experience in human resources, human services or home care. - Enthusiastic individual, who is eager to learn and grown in the PCA Choice field.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? - Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The Human Resources Benefits Specialist will help administer and maintain employee benefits for Direct Support Workers, including completing employment verifications, responding to unemployment claims, enrolling employees in health insurance, and responding to worker’s compensation claims. What You Will Do: - Provide explanation of Accra benefit programs for direct support professionals. - Process all medical enrollment both monthly and during open enrollment. - Termination of benefits as needed and submitting COBRA documents. - Provide explanation and answer questions regarding 401K options. - Process Unemployment requests for all program employees. - Process Paid Leave requests for all program employees. - Process Employee Verifications with the goal of 1-2 business day turn around. - File Workers Comp claims in a timely manner, assist with investigations. - Assist with Accra educational materials. - Stay informed on appropriate and related state and national trends for our industry. Requirements - Associates degree or one year of experience in the human resources field. - Exposure to home health or human services is a plus. - Demonstrate knowledge of health benefit programs, well-being programs, organization policies and related Federal and State laws. - Demonstrate creativity, critical thinking, and problem solving skills. - Have excellent organizational and interpersonal skills. - Effective communication skills, and the demonstrated ability to communicate challenging concepts both in person, over the phone and in electronic communication. - Ability to adapt to rapid change and work effectively in a fast-paced environment. - Experience with DHS policies is desired. - Proficiency in the use of Microsoft Office tools.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The CFSS Navigator is responsible for CFSS Budget Model program support. The Navigator will manage several functions to fill CFSS Budget Model requirements for the program and other program support tasks including processing client paperwork and clearing Direct Support Staff. Requirements - 1-year experience in human services and/or experience providing direct care to persons with disabilities or persons age 65 and older; 2 year degree preferred but not required. - Experience working with Waivered Services and/or PCA is a plus. - Maintain excellent communication with families, counties, and state agencies. - Advanced communication skills both written and oral. - Ability to organize and prioritize. - Ability to handle numerous tasks simultaneously while maintaining strong attention to detail. - Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member. - Advanced skills in the use of office technology, including MS Office Suite with skills in Word, Excel, and Outlook.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The CFSS Navigator is responsible for CFSS Budget Model program support. The Navigator will manage several functions to fill CFSS Budget Model requirements for the program and other program support tasks including processing client paperwork and clearing Direct Support Staff. Requirements - 1-year experience in human services and/or experience providing direct care to persons with disabilities or persons age 65 and older; 2 year degree preferred but not required. - Experience working with Waivered Services and/or PCA is a plus. - Maintain excellent communication with families, counties, and state agencies. - Advanced communication skills both written and oral. - Ability to organize and prioritize. - Ability to handle numerous tasks simultaneously while maintaining strong attention to detail. - Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member. - Advanced skills in the use of office technology, including MS Office Suite with skills in Word, Excel, and Outlook.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The Financial Management Service (FMS) Budget Coordinator is responsible for assisting families with adhering to budget and service plans. The Budget Coordinator will assist with creating and coordinating clients’ budgets for in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Th Budget Coordinator will maintain and coordinate a caseload of clients enrolled in Medicaid programs and update budgets as client needs change. In addition to working with Accra clients and their families, the Budget Coordinator will work with various internal and external stakeholders such as consultation service providers, social workers, care coordinators and county case managers. Requirements - Bachelor’s degree in business or two years of experience in similar position. - Must be familiar with basic accounting practices and principles. - Bilingual in English and another language is a plus. - Experience working with waivered services, CDCS, and state plans, CSG, is a plus. - Person centered thinking, emotional intelligence, and strong customer service skills. - Ability to act with integrity, professionalism, and confidentiality; handling and processing confidential and sensitive information. - Ability to juggle numerous tasks simultaneously with regular interruptions while maintaining a strong attention to detail. - Advanced written and verbal communication skills. - Advanced computer skills including internal office and organizational software, especially MS Office Suite/Excel, and the ability to gain proficiency with role specific systems. - Knowledge and use of accounting software. - Demonstrate creativity, critical thinking, and problem-solving skills. - Excellent organizational, problem solving, communication, and interpersonal skills. - Must pass a background study with the Minnesota Department of Human Services.

Description At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. Why Work at Accra? - Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future: - Work/Life Balance: Schedules designed to help you thrive. - Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering. - Mental Health Support: Free wellbeing programs. - Smart Financial Options: HSA & FSA plans to help you plan ahead. - Secure Your Future: 401(k) retirement plan to invest in tomorrow. - Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees. - Professional Development: Training and growth opportunities to advance your career. About This Role: The Human Resources Benefits Specialist will help administer and maintain employee benefits for Direct Support Workers, including completing employment verifications, responding to unemployment claims, enrolling employees in health insurance, and responding to worker’s compensation claims. What You Will Do: - Provide explanation of Accra benefit programs for direct support professionals. - Process all medical enrollment both monthly and during open enrollment. - Termination of benefits as needed and submitting COBRA documents. - Provide explanation and answer questions regarding 401K options. - Process Unemployment requests for all program employees. - Process Paid Leave requests for all program employees - Process Employee Verifications with the goal of 1-2 business day turn around. - File Workers Comp claims in a timely manner, assist with investigations. - Assist with Accra educational materials. - Stay informed on appropriate and related state and national trends for our industry. Requirements - Two year degree or one year of experience in the human resources field. - Exposure to home health or human services is a plus. - Demonstrate knowledge of health benefit programs, well-being programs, organization policies and related Federal and State laws. - Demonstrate creativity, critical thinking, and problem solving skills. - Have excellent organizational and interpersonal skills. - Effective communication skills, and the demonstrated ability to communicate challenging concepts both in person, over the phone and in electronic communication. - Ability to adapt to rapid change and work effectively in a fast-paced environment. - Experience with DHS policies is desired. - Proficiency in the use of Microsoft Office tools.