Acclaim Technical Services

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. • Provide user support and basic training for common applications, system procedures, and office productivity tools. • Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems. • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.