8020REI

• Own the full sales cycle for high-value B2B deals, targeting real estate investors and home services businesses. • Act as a strategic consultant, leading discovery calls and tailored demos. • Execute clear, timely follow-ups and manage the sales pipeline. • Negotiate terms and finalize agreements with clients.

• Lead the full development cycle of machine learning models, from prototyping and feature engineering to validation and deployment, ensuring scalable and production-ready solutions. • Apply statistical techniques such as A/B testing and back-testing, especially in imbalanced classification problems where precision and recall are critical. • Support strategic initiatives such as detecting property undervaluation, process automation, and the creation of predictive tools for new business verticals. • Translate complex findings into clear, actionable insights, delivering results to technical and non-technical audiences, including C-level stakeholders. • Act as mentor and technical guide for the Data Science team, reviewing code, setting standards, and fostering a collaborative, high-performing culture.

• Execute sophisticated, multi-channel outreach strategies focused on re-engaging warm leads • Conduct in-depth qualification, ensuring re-engaged prospects align with ideal customer profile • Identify and lead projects to improve the warm lead nurturing process • Serve as a strategic partner to Account Executives for deal follow-up and insights • Analyze campaign performance and outreach data to identify trends

• Strategic Client Management & Growth: Proactively manage and nurture a portfolio of high-value clients, consistently delivering strategic and tactical recommendations that drive their business growth and strengthen their competitive advantage. • Persuasive Client Engagement: Schedule and lead strategic business reviews (SBRs) and monthly performance or REI calls, proactively identifying issues before they escalate. You must be able to confidently present key insights, address client concerns with data-driven solutions, handle objections with persuasive communication, and guide clients to adopt industry-leading marketing and data best practices that accelerate their business outcomes. • Retention & Advocacy: Develop and execute customer retention strategies, implementing initiatives that demonstrably enhance the overall customer experience and promote the adoption of new features and services. • Team Leadership & Service Operations: Schedule and lead strategic business reviews (SBRs) and monthly performance or REI calls, proactively identifying issues. Present key insights confidently, handle objections with persuasive communication, and guide clients to adopt industry-leading best practices. Lead a mini-team of analysts to resolve client requests efficiently while collaborating with product teams to drive platform improvements. • Performance Monitoring & Reporting: Lead SBRs and monthly performance or REI calls, proactively identifying issues and preventing low engagement. Present insights confidently, handle objections, and guide clients to adopt best practices. Manage an analyst team while collaborating with the product on improvements. Monitor key metrics (retention, churn, NPS) and report red flags to senior management. • Industry Expertise: Maintain updated expertise in Real Estate industry trends and best practices in customer success, account management, and data-driven marketing

• Own the full sales cycle for high-value B2B deals. • Act as a strategic consultant, leading discovery calls to uncover core problems. • Run tailored demos that provide clear solutions and drive deals to a successful close. • Ensure a seamless handoff to our Customer Success team. • Maintain a clean pipeline and keep up momentum with proactive hunting and deal closures.