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• Building and maintaining relationships with clients • Understanding client needs and providing solutions • Driving net new sales

• Serve as the primary QA point of contact for your assigned area of the platform, owning test coverage across a broad and technically complex surface area. • Participate in sprint planning and ticket grooming to ensure upcoming work is testable, well-scoped, and meets quality standards before development begins. • Conduct functional, regression, and exploratory testing for new features and bug fixes across assigned functional areas. • Identify, document, and track bugs in Shortcut with clear reproduction steps and supporting context. • Work closely with developers to ensure timely bug resolution and clear communication of issue severity and scope. • Lead QA-side root cause analysis (RCA) for bugs that reach production by reproducing issues, identifying testing gaps, and implementing process or test improvements to prevent recurrence. • Test from the perspective of the end user to identify usability issues and provide thoughtful feedback to the product team aimed at improving the overall customer experience. • Plan, create, and maintain automated test coverage for your assigned area in collaboration with the QA Automation Architect. • Identify high-value test cases for automation and prioritize coverage that reduces manual regression burden over time. • Review and contribute to the shared automation framework, ensuring your tests follow established patterns and best practices. • Maintain existing automated test scripts as features evolve, keeping coverage accurate and reliable. • Collaborate with the QA Automation Architect to expand automated coverage and integrate tests into CI/CD pipelines. • Provide feedback on automation strategies, tooling, and testing practices to continuously improve QA processes. • Step in flexibly across squads or testing efforts as business needs shift. • Operate with a high level of autonomy — navigate ambiguity, make informed decisions, and maintain momentum without constant direction.

• Work closely with the QA Automation Architect to build, maintain, and evolve scalable and reusable test automation frameworks covering both UI and API layers. • Develop and maintain automated test scripts for UI workflows and API endpoints, supporting functional, regression, and performance testing requirements across the platform. • Ensure automation solutions integrate seamlessly with CI/CD pipelines to enable continuous testing and rapid feedback loops. • Contribute to automation best practices, coding standards, and shared tooling to support QA engineers across squads. • Identify gaps in test coverage and work proactively to address them through expanded automation. • Pick up and validate tickets from the Platform squad, testing and verifying platform-level changes as part of the broader QA workflow. • Leverage AI tools and agent-based frameworks (e.g., Claude or similar LLMs) to accelerate test generation, maintenance, and coverage expansion. • Build and refine agent skills and prompting strategies that enable reliable, repeatable AI-assisted test authoring. • Collaborate with the QA Automation Architect to integrate AI-assisted approaches into the broader automation workflow in a maintainable and scalable way. • Stay current on emerging AI tooling relevant to software testing and advocate for adoption where it delivers measurable value. • Assist in the design and execution of performance and load testing efforts to validate application behavior under realistic and peak conditions. • Work with tools such as JMeter, k6, or similar to build performance test suites and analyze results. • Identify performance bottlenecks and communicate findings clearly to engineering and product stakeholders. • Partner with developers, QA engineers, and the QA Automation Architect to ensure automation efforts align with feature development and application requirements. • Analyze test execution results and provide clear reporting on defects, coverage, and automation health. • Share knowledge and provide guidance to QA engineers building automation skills across squads. • Advocate for continuous improvement in testing processes, tooling, and infrastructure.

• Drive growth by identifying and engaging potential customers • Connect with prospects through strategic outreach and personalized communication • Generate new business opportunities and expand Rewst’s reach in the MSP market