Role Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
We are seeking an experienced Regional Technical Lead (RTL) to provide advanced technical leadership across the region, support service excellence, and help our teams stay ahead of evolving product capabilities and customer needs. In this role, you will serve as a trusted technical advisor, collaborate across service, sales, and partner functions, and help strengthen the long-term capability of our field organization through mentoring and talent development.
Key Responsibilities
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Provide strategic technical guidance to the regional service organization, including best practices, advanced troubleshooting support, and insight on emerging technologies and product upgrades.
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Help ensure the team is prepared to service new and evolving products while maintaining high standards of customer support and operational excellence.
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Act as a liaison between the Service team, PLCS, Sales, and customers to improve communication, alignment, and execution of technical initiatives.
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Support regional and business objectives by promoting strong cross-functional collaboration and helping coordinate priorities across teams.
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Mentor and guide team members to support professional growth, technical development, and leadership readiness.
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Partner with regional management to identify training needs, development opportunities, and succession planning priorities.
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Contribute to capability-building efforts that strengthen continuity and sustainability across the technical service organization.
Qualifications
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Deep technical service experience with a strong understanding of complex products, field support, and service delivery in a customer-facing environment.
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Demonstrated ability to provide technical leadership, solve complex issues, and guide teams through product changes and upgrades.
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Strong collaboration and communication skills, with the ability to work effectively across service, sales, partner teams, and customer stakeholders.
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Experience mentoring others, developing talent, and supporting team capability growth.
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Ability to balance strategic thinking with hands-on support and practical execution.
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A commitment to continuous improvement, customer satisfaction, and operational excellence.
Ideal candidates
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Respected technical leaders who enjoy helping others grow.
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Can influence across functions.
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Motivated to strengthen service capability for the future.
Benefits
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Medical insurance
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Dental insurance
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Vision insurance
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401(k) retirement plan
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Life insurance
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Long-term and short-term disability insurance
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Paid parking/public transportation
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Paid time off
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Paid sick and safe time
