Available Location: Cincinnati, Ohio
What you'll do as a Senior Solutions Engineer
The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers.
You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.
Customer Engagement & Solution Mapping
- Identifying customer initiatives and business challenges, and subsequently mapping them to appropriate Cloudflare solutions.
- Building technical champions and strong relationships within customer accounts.
- Leading demonstration and proof-of-concept activities for both prospects and customers.
- Developing and presenting customer presentations tailored for all organizational levels within an Enterprise Customer's organization.
Expertise & Evangelism
- Demonstrating and sharing Cloudflare expertise with peers through the creation of professional content, including white papers, blog posts, and other knowledge-sharing activities.
- Representing and evangelizing Cloudflare externally with thought leadership and expertise at Developer, Community, Technology, Cybersecurity, and Industry-focused events.
- Applying in-depth vertical knowledge or domain expertise to advise on best practices.
Required Qualifications:
- Bachelor's Degree or equivalent relevant work experience.
- Minimum 5 years pre-sales experience.
- Proven experience in a customer-facing technical role, such as Solutions Engineer, with exposure to CDN, Security, Networking, or SaaS technologies.
- Solid written, verbal, and presentation communication skills.
- Demonstrated ability to manage multiple projects and activities concurrently.
- Highly motivated, curious, and collaborative team player who works with a sense of urgency.
Travel Requirement:
- The position requires up to 50% travel for attending meetings with prospects or customers, participating in conferences and industry events, and collaborating with Cloudflare colleagues.
Examples of more desirable skills, knowledge and experience:
- Networking & Application Architecture: Strong grasp of fundamental customer network and application designs, including detailed knowledge of the user-to-application workflow in hybrid environments (Azure, AWS, GCP).
- Security: Understanding, knowledge, or experience with application and network security.
- SaaS & Remote Access: Familiarity with SaaS application environments and challenges related to VPN/remote access.
- Monitoring & Analytics: Experience or knowledge of SIEM and log analytics platforms.
- Client Management: Foundational knowledge of client OS and software distribution.
- Executive Communication: Demonstrated ability to interact with and communicate messages of network and security transformation to senior-level staff and executives.
- Networking Expertise: Strong understanding of routing, subnetting, split tunnels, SD-WAN, and local internet breakout.
- Security Risks: Familiarity with common end-user and application security threats, including DDoS, malware, phishing, and viruses.
- Market Knowledge: Awareness of the competitive landscape, particularly concerning CDN providers and internet security technologies.
Bonus Points
- Education: While graduate-level degrees in Computer Science, Engineering, or related fields are noted, this is not a strict requirement. We welcome candidates from all backgrounds.
- Certifications: Relevant certifications such as Azure/AWS/GCP Architect are a plus.
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
