This page tracks remote care advocate openings that are location-eligible for Florida.
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$60,200 - $72,800
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UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Role Description In this role, you will work directly with providers to review medical necessity for Applied Behavior Analysis (ABA) requests and provide Autism education and resources to parents and caregivers. This is a telephonic, queue-based position with a structured schedule between the business hours of 7am - 7pm CST, Monday - Friday. Florida residency and licensure are required. If you are located in Florida, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Review comprehensive diagnostic evaluations to ensure valid diagnosis has been given - Obtain clinical information from providers on Applied Behavior Analysis requests for treatment - Determine if additional clinical treatment sessions for Applied Behavior Analysis are medically necessary in accordance with appropriate level of care guidelines - Manage outpatient cases throughout the entire treatment plan - Coordinate benefits and transitions between various areas of care including case management - Identify ways to add value to treatment plans and consult with facility staff or outpatient care providers on those ideas - Provide education and resources to parents/caregivers specific to Applied Behavior Analysis treatment and/or their benefit plan - Quote benefits and provide referrals as needed You’ll find the pace fast and the challenges ongoing. We’ll expect you to achieve and document measurable results. You’ll also need to think and act quickly while working with a diverse member population. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Active, unrestricted, independent clinical license in Florida: LCSW, LMFT, LMHC, or LP - 2+ years of post-licensure experience in a related mental health environment - Experience working with children and/or adolescents with Autism - Proficient in Windows and Microsoft, including MS Word, Outlook, and Teams - Proven ability to talk on the phone and type simultaneously while toggling between multiple screens/programs - Dedicated, distraction-free workspace and access to secure, high-speed internet at home - Reside in Florida Requirements - Board Certified Behavior Analyst (BCBA) - Experience working at a Managed Care Organization or health insurance company - Utilization Management or Utilization Review experience - Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Role Description The position provides direct support for Utilization Management (UM) Care Advocates and supports workload for Medi-Cal or County funded medical necessity reviews with various provider types. The position serves as a key point of contact for external stakeholders and as a liaison with other departments within San Diego Optum Public Sector business. As part of this position, they may support other UM Senior Care Advocates as needed and support with Inpatient or Residential mental health, Outpatient, Long Term Care, and Substance Use Disorder Residential utilization review. This position is responsible for managing up to leadership concerns and offering solutions. This position oversees a sub-team, monitors turnaround times and other business needs. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This position is part of a bargaining unit. Primary Responsibilities: - Oversees and assists Supervisor with sub-team workload, runs reports, arranges or provides coverage, and ensures completion of work products within turnaround times for the sub-team and/or the larger Utilization Management team. - Supports team members by offering guidance and assistance with workloads. - Supports implementation and updates of new requirements and current policies, procedures, and processes. - Assists in updating processes and creation of new processes, problem resolution, and Quality Assurance activities as needed. - Participates in interviewing, onboarding, and training of new hires. - Models a professional, positive, and solution-oriented attitude. - Performs other duties as assigned. - Acquires and maintains access to the County of San Diego’s electronic health record (EHR) and/or other electronic databases. - Based on documentation, determines appropriate levels of patient care and obtains information from providers on authorization requests for treatment. - Determines if documentation meets medical necessity requirements for payment through Medicaid or the County of San Diego. - Manages mental health and/or SUD cases throughout the treatment episode and administers benefits while reviewing documentation. - Coordinates benefits and transitions between various areas of care. - Identifies ways to add value to treatment plans and consults with facility staff or outpatient care providers on those ideas. - Data enters clinical documentation submitted into the County’s Electronic Health Record or Designated Database. - Assists other teammates and/or other sub teams within Utilization Management as needed with questions, data entry, guidance, and support. - Monitors and oversees sub team workload and arranges coverage as needed and/or covers as needed. - Supports implementation of any new requirements and current policies, procedures, and processes or assists in updating current processes and creation of new processes. - Assists leadership with projects, running reports and updates as needed. - Attends weekly leadership meetings. - Takes initiative to assist other team members with their workloads and supports the team. - Assists Supervisor with various tasks for business needs and serves as liaison with other departments. - Ensures all work products are covered and turnaround times met for the sub team and/or the larger Utilization Management team. - Assists with problem resolution as needed. - Participates in Quality Assurance activities as needed or delegated. - Provides feedback to Manager or Supervisor on opportunities for improvement of the department or operations. - Maintains knowledge of outcome focused clinical models and evidenced based mental health/SUD interventions. - May serve as back up to other Senior Care Advocates across the larger team. - Serves as key point of contact for external stakeholders, providers and County staff as needed. - Supports Access and Crisis Line as needed. - Models positive, professional and solution-oriented attitude. Qualifications - Independently Licensed, Master's Degreed Clinician in Psychology, Social Work, Counseling, or Marriage / Family Counseling, a Licensed Ph.D., or an RN with experience in behavioral health. - License must be independent, active, and unrestricted in the State of California. - 2+ years of experience in mental health / behavior health environment. - Intermediate level of computer proficiency (including MS Word, Excel, Outlook, Teams). - Ability to obtain and maintain access to the County of San Diego’s electronic health records. - Proven solid data entry skills. - Proven ability to work autonomously. - Proven solid written and verbal communication and customer services skills. Preferred Qualifications - Experience in a managed care setting. - Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients. - Experience in telephonic roles. - Dual diagnosis experience in mental health and substance use treatment. - Medi-Cal system experience. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Salary Information The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Access. Answers. Advocacy. We're raising the standard of healthcare for everyone.
• Provide Member-Centered Support in a High-Volume Environment: - Answer inbound calls and chats respectfully and empathetically, using clear, plain language to help members feel confident and informed. • Resolve Core Member Issues: - Explaining benefits coverage, cost-sharing concepts (deductibles, copays, coinsurance, and out-of-pocket maximums), and basic eligibility details. - Finding and confirming in-network providers, updating account information, and providing simple status updates on existing requests. - Connecting members to available programs (such as virtual care) by guiding them through standard enrollment or scheduling steps. • Own Issues and Empower Members: - Resolve clearly defined questions end-to-end using established workflows and scripting, while educating members to reduce future confusion and repeat contacts. • Leverage Tools and Resources: - Navigate Included Health systems, knowledge bases, and carrier portals to research questions and identify the right next step. - Accurately document interactions and follow-up actions, ensuring clear, concise notes that enable continuity of care across the team. • Deliver Consistent Quality: - Meet or exceed expectations for quality audits and member satisfaction (MSAT), while clearly articulating Included Health's mission and commitment to reducing friction in healthcare.
• Provide a high degree of customer service and professionalism when interacting with the patients of providers via the phone or email; ability to empathize and diffuse difficult situations professionally and in a caring manner • Assist members with detailed provider searches utilizing network look-up tools • Assist members navigating our digital programs and serve as a conduit for escalations and questions • Contact provider offices or facilities to obtain needed prior authorization pieces such as additional medical records, forms, facility location or Tax ID numbers for claims billing • Assist with claims work such as adjusting site of service • Protect/observe patient privacy and confidentiality, per external regulatory requirements (HIPAA) and internal policy and procedures • Ensures compliance with applicable URAC and NCQA accreditation guidelines and state and federal regulations
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