Role Description
The Import Transportation Coordinator independently manages international air and ocean import shipments from origin through final delivery. Serving as a primary operational contact for customers, overseas partners, carriers, truckers, warehouses, customs brokers, and internal teams, this role ensures shipment visibility, operational accuracy, compliance, and service excellence. The Import Transportation Coordinator exercises sound judgment, operational ownership, and proactive problem-solving to support business objectives and deliver a high level of customer service.
Duties & Responsibilities
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Serve as the primary operational contact for customers and partners, providing proactive shipment updates and issue resolution.
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Maintain shipment visibility and communicate delays, exceptions, and delivery milestones in a timely manner.
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Identify transportation solutions that balance customer requirements, service expectations, and cost efficiency.
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Support customer satisfaction through responsive service and proactive management of shipment risks.
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Coordinate international air and ocean import shipments from booking through final delivery.
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Manage shipment documentation, customs clearance coordination, dispatching, and delivery scheduling.
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Maintain accurate shipment records, milestones, and operational data within CargoWise and related systems.
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Ensure compliance with customer SOPs, operational procedures, and service standards while supporting continuous improvement initiatives.
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Investigate and resolve shipment delays, documentation discrepancies, billing issues, and service failures.
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Implement corrective actions to minimize operational disruptions, storage, demurrage, detention, and additional costs.
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Analyze transportation challenges and develop practical solutions to meet customer and operational requirements.
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Escalate high-risk or customer-sensitive situations appropriately while maintaining accountability for resolution.
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Partner with customers, overseas offices, Customs Brokerage, Domestic Operations, carriers, warehouses, and other stakeholders to support shipment execution.
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Communicate operational updates, delivery requirements, and service exceptions clearly and professionally.
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Support cross-functional initiatives that improve service, efficiency, and operational consistency.
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Assist with onboarding, training, and mentorship of less experienced team members when requested.
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Complete file rating, billing audits, P&L reconciliation, and invoice finalization within established timelines.
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Ensure shipment documentation, billing information, and operational records are accurate and complete.
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Support operational profitability through cost awareness, accurate billing, and reduction of preventable transportation expenses.
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Maintain compliance with company standards, customer requirements, and financial controls.
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Perform other duties as assigned.
Benchmarks for Measuring Success
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Maintains accurate shipment visibility, milestone management, and documentation throughout the shipment lifecycle.
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Successfully coordinates international air and ocean shipments from booking through final delivery.
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Demonstrates strong operational knowledge of import transportation processes and service execution.
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Maintains responsive, professional communication with customers, partners, and internal stakeholders.
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Proactively identifies and resolves shipment issues while minimizing service disruptions and unnecessary costs.
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Ensures billing accuracy, file completion, and financial compliance within established timelines.
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Independently manages complex shipment requirements while contributing to team success and continuous improvement.
Qualifications
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Proficiency in CargoWise and transportation management systems.
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Strong understanding of international air and ocean import operations.
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Knowledge of import documentation, customs clearance coordination, and transportation processes.
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Ability to utilize carrier portals, tracking tools, and operational reporting systems.
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Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
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Strong organizational, analytical, and problem-solving abilities.
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Excellent verbal and written communication skills.
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Ability to prioritize workload and manage multiple deadlines in a fast-paced environment.
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Strong customer service and relationship management skills.
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High attention to detail, accountability, and operational ownership.
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Demonstrates ownership and accountability for shipment execution and customer outcomes.
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Supports onboarding, training, and mentorship of team members.
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Exercises sound judgment and independent decision-making.
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Promotes collaboration, knowledge sharing, and continuous improvement.
Requirements
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High school diploma or equivalent.
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2–3 years of experience in international transportation, freight forwarding, logistics, or supply chain operations.
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Experience coordinating international air and/or ocean import shipments.
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Strong customer service, organizational, and communication skills.
Preferred Qualifications
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Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
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Experience using CargoWise or similar transportation management systems.
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Knowledge of customs clearance, import documentation, and international transportation regulations.
Office / Work Environment & Physical Demands
This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such as computers, photocopying machines, and storage/filing cabinets. This is a largely sedentary role; however, lifting items under 25 pounds as well as the ability to bend, stand, and walk short distances may be required.
Travel Requirement
Less than 10%
Company Description
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
