Kion logo
Kion

Kion is a cloud enablement solution designed to help organizations simplify management and governance activities to realize the full benefits of the cloud. Wherever you are on your cloud journey, Kion empowers organizations to go farther, faster. Kion is a privately held company based in Fulton, MD. For more information, visit our website at www.kion.io and follow us on Twitter at @kionsoftware.

Technical Account Manager

Location

United States

Posted

2 days ago

Salary

$118K - $128K / year

Seniority

Lead

Job Description

Technical Account Manager

Kion

Role Description As a Technical Account Manager at Kion, you are the primary technical advisor and technical relationship owner for a dedicated portfolio of customers, partnering with the CSM and the AE. Your north star is Kion's core value: Turning Customers into Fans. You will run structured, tiered engagement cadences, serve as the connective tissue between customers and Kion's Engineering, Product, and Support teams, and own the technical side of the customer lifecycle from onboarding through renewal. Your customers will span enterprise commercial accounts and government/defense accounts. Success looks like customers who renew, expand, and advocate for Kion because they trust your technical guidance and feel that you genuinely own their outcomes. You’ll also be joining at an exciting moment: the broader Customer Success team is refining how it works, so you can expect aspects of this role to keep evolving as those improvements take shape. Qualifications - 4–8 years in technical consulting, solutions engineering, implementation, or professional services (or equivalent customer-facing technical depth) - Relationship-first mindset: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own - Technical fluency in cloud infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and cloud cost management concepts - Exceptional written and verbal communication skills; you calibrate your message to the audience, from cloud engineer to executive sponsor - Strong organizational skills; you manage a complex, multi-account book without letting commitments slip or customers wonder where things stand - Comfort with change; you stay effective while team processes and engagement models are being refined - Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making - Experience navigating government customer environments — procurement, ATO/compliance processes, classification constraints — and self-hosted or customer-hosted (non-SaaS) deployments - Bachelor's degree in a relevant field or equivalent practical experience Requirements - Own a named portfolio of 8–10 strategic (Tier 1–2) accounts plus a pooled set of ~8 mid-tier accounts (≈15–18 total) - Lead onboarding for new accounts in your book to a 90-day time-to-value standard - Run tiered customer syncs: monthly technical check-ins, 6–8 week check-ins, and quarterly proactive outreach - Advise customers on platform upgrades: timing, release notes highlights, known issues - Troubleshoot and own customer platform issues end-to-end - Guide customers on cloud governance and FinOps best practices - Drive adoption of new platform features and capabilities - Maintain accurate, current account health tracking in CRM - Host the weekly customer office-hours rotation - Co-present quarterly business reviews for strategic accounts - Serve as the bridge between customers and Kion's Support team - Represent customer bug reports and feature requests in internal reviews - Attend and contribute to internal rhythms - Partner with Account Executives on renewal cycles and expansion opportunities - Contribute to the Kion Success Center knowledge base - Engage customers in the Kion community Slack Benefits - 100% remote work schedule (US only) - Excellent compensation and outstanding benefits, including medical, dental, and vision - 3% of direct compensation contribution to your 401(k) - Unlimited PTO to allow staff to spend time with friends and family - Regular virtual engagements to better connect with co-workers - A small-team collaborative environment that fosters communication and innovation

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