Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. In 2026, DFIN was named #1 on the 2026 Top 100 Global Most Loved Workplaces® by Best Practice Institute. We have also been recognized as one of America's Most Loved Workplaces® for five consecutive years and a Built In Best Place to Work for six years, reflecting our continued commitment to supporting employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: The Senior Manager, Program Management role is a critical member of the professional services leadership team and is a strategic leader responsible for the planning, development, implementation, and evaluation of complex, multifaceted programs or projects. This role involves managing closely related subprograms or ancillary projects to achieve overarching objectives. The Senior Manager, Program Management plays a critical role in conceptualizing and driving programs, including strategic planning and resource alignment. They act as a key liaison among cross-functional stakeholders, providing expert guidance and leadership while ensuring the program's fiscal, operational, and administrative success. This role will leverage previous and extensive experience in Professional Services in SaaS and Customer Success, project management expertise and consulting, strong communication/written skills, coaching and talent development skills, with the ability to build and cultivate relationships cross-functionally. This position reports to the Director, Services PMO. Responsibilities: • Develop and articulate the program's vision, goals, and objectives • Develop and manage timeline, scope, resources, and budget for internal projects and be accountable for delivering against established business goals and objectives • Plan and oversee the execution of interconnected projects and subprograms • Support the creation and implementation of long-term strategies to achieve program objectives • Work closely with project sponsor and cross-functional teams to develop the scope, deliverables, required resources, work plan, and timing for new initiatives • Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives • Ensure alignment of resources, processes, and stakeholders to meet program goals • Conduct regular evaluations to measure program effectiveness and outcomes • Serve as principal liaison between teams and stakeholders • Advocate for the program, effectively communicating its value and progress • Build and maintain strong relationships with stakeholders to ensure program alignment and support • Oversee operational, administrative, and resource management aspects of the program Additional Responsibilities • Develop program assessment protocols for evaluation and improvement • Own, monitor, and positively influence programs directly tied to DFIN Professional Services KPIs • Oversee multiple project teams, ensuring program goals are reached • Identify risks and opportunities across multiple projects within the department; analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders. Develop mitigation strategies to ensure program sustainability • Responsible for end-to-end success of DFIN programs and ensure proper executive level visibility • Develop program dashboards and reports used to display current state/health/risks of all programs • Standardize program implementation activities such as artifacts, stakeholder alignment, and use of Certinia • Rollout Change Management best practices and related training associated with programs • Contribute to Professional Services Sales initiatives such as Time to Value methodology refinement, Customer Satisfaction, and Retention & Growth • Provide day-to-day best practices and professional guidance to teams involved in the program • Foster collaboration, innovation, and a results-driven culture within program teams • Full visibility and management of program management resources with emphasis on positive job satisfaction, sentiment, and career growth • Mentor and support team members to enhance performance and professional growth Qualifications: • 10+ years of experience in Professional Services and Customer Success at a SaaS company • 5+ years of SaaS project management experience • 5+ years of experience working in Certinia and Salesforce • Proven experience managing large-scale programs with multiple projects and stakeholders • Strong understanding of program management methodologies, tools, and frameworks • Exceptional communication, negotiation, and leadership skills • Proficiency in budget management, resource planning, and risk assessment • Ability to navigate complex organizational structures and foster cross-functional collaboration • Executive level experience conducting Executive Steering Committees • Exceptional skills in leadership, time management, facilitation, and organization • Experience in managing stakeholders • Outstanding knowledge of Change Management principles and performance evaluation processes • Proven track record of innovation and creativity in solving company and team challenges • Detailed knowledge of project management processes: Planning, Scheduling, Monitoring, Tracking, Reporting and best practices Additional Qualifications • In-depth knowledge and experience with successfully managing enterprise software application implementations with waterfall and agile methodologies • Detail-oriented with the ability to set priorities for self and a broader organization • Results-driven, highly motivated individual with proven results in previous roles • Possess exceptional cross-organization collaboration and communication skills • Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders • Strong communication, presentation, consultative, and leadership skills • Ability to create structure in ambiguous situations • Previous experience owning Customer Satisfaction and Professional Services programs, conducting program analysis, and delivering executive readouts • Experience in Customer Success Manager role and owning relevant CS initiatives • Expert level understanding of key project, Professional Services, and Customer Success metrics It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from talentacquisition@dfinsolutions.com . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

• Own the program planning and execution software product integration, guiding the project through the different phases of the mission. • Act as the primary programmatic interface with the customer, communicating effectively with a wide range of audiences, including high-level executives and technical stakeholders. • Run cross-functional operating rhythms (kickoffs, weekly reviews, exec readouts) to keep Product, Engineering, Design, and Solutions Engineering aligned on status, risks, and decisions. • Translate customer requirements into actionable engineering plans, ensuring delivery expectations remain crisp as scope evolves. • Take full ownership of the Time & Materials (T&M) contract reporting requirements.

Role Description Du willst ein duales Studium, das dich nicht nur durch Module schiebt, sondern dich unternehmerisch aufbaut? Du willst echte Praxis, Verantwortung und ein System, das dir klare Karrierechancen eröffnet? Dann ist dieses duale Studium deine Plattform: Beratung, Kundenarbeit und strukturierte Prozesse, kombiniert mit Coaching, klaren Leistungsstandards und messbaren Zielen. In diesem Rahmen erwarten wir, dass du Leistung zeigst, Verantwortung übernimmst und aktiv mitgestaltest. Dafür bekommst du ein Umfeld, in dem du früh viel lernst, gefordert wirst und dich gezielt weiterentwickeln kannst. Sehr gute Deutschkenntnisse (C1+) sind erforderlich, da die Kommunikation sowie eine mögliche IHK-Zertifizierung vollständig auf Deutsch stattfinden. Aufgabenbereich - Startphase (erste Wochen): - Terminaufbau: Du lernst, Kundentermine zu vereinbaren (Telefon, Netzwerk, Leads) und baust kontinuierlich deine Pipeline auf. - Prozess & Standards: Du lernst Beratungsprozesse, Gesprächsführung, Bedarfsermittlung und Dokumentation. - Feedback & Entwicklung: Du bekommst Coaching, arbeitest KPI-basiert und entwickelst dich schnell in Richtung eigener Verantwortung. - Im weiteren Verlauf: - Analyse & Beratung: Du analysierst Kundensituationen und entwickelst (mit Unterstützung) passende Finanz- und Vorsorgekonzepte. - Kundenbeziehung: Du lernst, Beziehungen langfristig aufzubauen und als Ansprechpartner verlässlich zu agieren. - Optimierung: Du überprüfst Lösungen regelmäßig und passt sie an Lebenssituationen und Marktbedingungen an. - Teamarbeit: Du arbeitest eng mit erfahrenen Beratern und Spezialisten zusammen, um Top-Lösungen zu liefern. Benefits - Praxisintegrierte Entwicklung mit klarer Struktur und Trainingsplan - Mentoring & Coaching: feste Ansprechpartner, regelmäßige Reviews - Leistungsorientierte Vergütung/Erfolgslogik – du wirst für Ergebnisse belohnt - Schneller Kompetenzaufbau: Vertriebs- und Beratungsskills, die dich im Markt stark machen - Karrierepfad: Perspektive auf Trainee/Unternehmerlaufbahn bis hin zu Führung/Teamaufbau - Remote möglich (abhängig von Praxisphasen und Abstimmung) Requirements - Zusage/Interesse an einem dualen Studiengang (Uni/FH/IBA o.ä.) - Deutsch mindestens C1 (mündlich & schriftlich) - Kommunikationsstärke, Lernbereitschaft, Verbindlichkeit - Struktur, Disziplin und Eigenverantwortung - Leistungsorientierung: du willst messbar besser werden Wunsch - Erste Erfahrung in Vertrieb/Kommunikation (z. B. Gastro, Sportverein, Promotion, Sales)

Role Description Program Manager will lead and support assigned new product development projects, programs and initiatives of medium to high complexity applying project management expertise to support the company and group’s strategy. Manage assigned projects through the various stages of the project lifecycle, from concept to mass production. This role ensures that all programs and projects follow standard procedures and governance used in the management and deployment of programs. Develop project plans w/milestones and financials, and provide management and guidance toward successful collaboration with multi-functional groups and direct project team responsible for implementation of Jabil’s strategies. Work location: Claremont, NH-Austin, TX; Remote- USA, up to 50% travel expected both US Domestic and International; Relocation is available. What will you do? - Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution. - Build team(s) to address the project goals and objectives for assigned projects. - Collaborate with customer (internal or external) from requirements gathering through product acceptance. - Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. - Review project schedules with functional project managers and project coordinators allocated to projects. - Provide guidance and motivation to project teams to successfully achieve project goals and corporate initiatives. - Communicate project objectives in terms of overall strategic business objectives. - Serve as interface with customers, vendors, stakeholders and project sponsor(s) and devise creative solutions to critical customer and user needs. - Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics. - Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints. - Obtain and summarize current project information and milestone status versus project performance baseline. - Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks. - Management of Resource capacity and time tracking allocated to assigned projects. - Financial Management and analysis of costs for assigned projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs. - Accountable for overall project success - including cost, schedule, quality, and scope management. - Balance the cost, schedule and time frames against the enterprise level project requirements. - Report project status, issues and implemented solutions as well as evaluations and assessments of the results. - Provide leaders with updates, including greatest opportunities for improvement. - Recognize potential problem areas against the plan and identify and implement alternative solutions. - Identify best cost solutions to reduce cost by streamlining processes and systems. - Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required). - Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company. - Drive continuous improvement through trend reporting analysis and metrics management. - Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority. - Coach others through difficult decision making situations. - Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate. - Design clear and consistent messages for a variety of diverse audiences (including Executive level), ensuring relevance and effectiveness of delivery. - Working closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business. - May perform other duties and responsibilities as assigned. Qualifications - Bachelor’s degree required (Engineering/Technical field is preferred). - 8-12 years work-related experience required in project management or related discipline is required. - A combination of education, experience, and/or training, will be considered. Requirements - Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies. - Ability to collaborate with employees in all Jabil facilities and job roles to achieve the desired results. - Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required. - Ability to travel as needed, up to 50% both domestic and international. Preferred Qualifications - Project Management Professional (PMP) certification preferred. Benefits - Hiring Range: $100,100 – 140,100 – 180,200 USD Annual. - Location: Claremont NH USA, Austin TX USA, or Remote USA. Up to 50% travel required- primarily domestic travel; relocation is also available.