Role Description The Department for Aging and Independent Living provides services for the aged and physically disabled populations across the state. The Department is charged with assisting individuals in obtaining needed home and community-based care and services to prevent premature admission into a long-term care facility. The goal of the department's programs is to assist individuals with remaining in their own home for as long as possible. The Department is currently seeking a high energy, self-motivated individual with the desire to assist the Division in supporting the department's goals. - Supervise and coordinate the work of waiver staff within the Certification and Monitoring Section. - Perform advanced analysis of records to identify provider deficiencies. - Evaluate regulations and policies, providing expert recommendations for improvement. - Develop, interpret and maintain comprehensive statistical reports and tracking spreadsheets. - Address complex inquiries and prepare detailed oral or written responses. - Analyze and report impact of policy changes, providing expert insight to inform decision making and strategic planning. - Conduct monitoring and technical reviews of agencies providing waiver services. Qualifications - Excellent verbal and written communication skills. - Excellent computer skills. - Ability to plan and establish priorities, differentiating between urgent, important, and unimportant tasks. - Excellent organization skills including time management, scheduling, coordinating resources and meeting deadlines. - Attention to detail, being thorough and accurate in completing tasks. - Ability to work cooperatively as part of a team. - Ability to work under pressure, being able to cope with a high volume of work and meeting deadlines. - Exceptional customer service. - Effective problem solver. - Works well in a fast-paced environment. - Organization and time management skills. Requirements - EDUCATION: Graduate of a college or university with a bachelor's degree. - EXPERIENCE, TRAINING, OR SKILLS: Four years of professional experience in the administration of human services programs, emergency management services, emergency medical technician, paramedic, or related field. - Substitute EDUCATION for EXPERIENCE: A master's degree in social work, health administration, labor relations, public or business administration or related field will substitute for one year of the required experience. - Substitute EXPERIENCE for EDUCATION: Administrative or business experience, or professional, subprofessional, or clerical work in a human services area, emergency management services, emergency medical technician, paramedic, or related field will substitute for the required education on a year-for-year basis. - SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Incumbents working in this job title typically perform duties in an office setting. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. Contact Information If you have questions about this advertisement, please contact Dena Rogers at denam.rogers@ky.gov or 502-234-0455.

• Lead and manage multiple programs and projects within the AI Tools and Agent Development workstreams, collaborating with cross-functional teams, business partners, and technology vendors • Serve as the primary program lead for enterprise AI tool adoption initiatives, including generative AI platforms, copilot integrations, and productivity automation solutions • Partner with business stakeholders to identify opportunities for AI agent development, defining use cases, requirements, and success criteria in collaboration with the Enterprise Architecture team • Coordinate the end-to-end lifecycle of AI agent development projects from ideation through deployment ensuring alignment with enterprise architecture standards and JLLs technology strategy • Develop and execute program plans, including scope definition, resource allocation, budget and timeline management, risk assessment, and mitigation strategies • Drive program goals, objectives, and success criteria, aligning with organizational strategic objectives and the Enterprise Architecture roadmap • Regularly monitor and report on program status, risks, and issues, providing recommendations and escalations to senior leadership • Act as a connector between business partners and engineering/AI teams, translating business needs into actionable technical requirements and vice versa • Foster a collaborative working environment and promote effective communication among project team members, stakeholders, and vendors • Proactively identify and address potential project roadblocks and conflicts, implementing effective resolutions and contingency plans • Lead effective meetings, document decisions, and ensure all parties understand and accept their roles and responsibilities • Ensure transparency of progress, risks, and issues; drive risk mitigation, contingency planning, and issue resolution • Communicate status, updates, and program summaries via presentations, email, and direct communication with key stakeholders and executive leadership • Ensure adherence to and continuous improvement of project management best practices, methodologies, and standards within the AI program space • Track and report key program metrics; create data visualizations and dashboard summaries for executive-level management • Contribute to the maturity of AI program delivery by developing templates, playbooks, and best practice recommendations for agent development and AI tool rollout

Role Description The Manager, Grants & Organizational Giving manages all aspects of fundraising from private foundations, government grants, corporations, and/or other grant-awarding bodies. This role involves identifying, cultivating, and managing relationships with key institutional funders, as well as overseeing the submission, reporting, and pre/post award activity of funds granted. - Secure grant support from government sources, foundations, and corporations by researching, developing applications and budgets, writing complex narratives, and managing grants. - Facilitate interdepartmental and interdisciplinary teams for each segment of the grant cycle, including application, award, program and expenditure monitoring, reporting/compliance, and evaluation. - Collaborate with System Director and Grant Professional team to identify and secure system-level or multi-market grant opportunities. - Provide education and technical guidance to clinical administrators, medical staff, foundation team, and others regarding preparation and submission of grants and monitoring of awards. - Work closely with Foundation Solutions Group project directors and operational performance team to monitor all grant-funded program activities, expenditures, and reporting. - Ensure all grants and contracts meet institutional, local, state, federal, and sponsor guidelines, rules, policies, and laws. - Monitor and ensure grant-funded program activities and expenditures are tracked and reported appropriately. - Review and submit funder reports, evaluations, and other correspondence as required. - Perform other duties as assigned by the Director of Grants and Organizational Giving. Qualifications - Bachelor’s Degree - 5 years related experience is required - Demonstrated success in identifying and securing private and public foundation, government, and corporate support. - Strong leadership and interpersonal skills with senior-level executive experience. - Ability to effectively represent the Foundation to external audiences using strong verbal and written communication and presentation skills. - Knowledge of research tools and techniques for identifying institutional funding opportunities. - Strong editing skills and attention to detail. - Excellent knowledge of Microsoft Word, PowerPoint, and Excel. Requirements - Proven critical thinking and strategic planning experience. - Demonstrated level of accomplishment in discerning fundable programs and appropriate matches with funding sources. - Ability to manage, budget, and forecast contributions and related expenses required. - Passion for the mission and enjoys leading and collaborating with a development staff and working with volunteer boards. - A strong work ethic with demonstrated organizational skills and the ability to manage multiple priorities and meet strict deadlines. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The Senior Manager, Program Management role is a critical member of the professional services leadership team and is a strategic leader responsible for the planning, development, implementation, and evaluation of complex, multifaceted programs or projects. This role involves managing closely related subprograms or ancillary projects to achieve overarching objectives. The Senior Manager, Program Management plays a critical role in conceptualizing and driving programs, including strategic planning and resource alignment. They act as a key liaison among cross-functional stakeholders, providing expert guidance and leadership while ensuring the program’s fiscal, operational, and administrative success. This position reports to the Director, Services PMO. Responsibilities - Develop and articulate the program’s vision, goals, and objectives - Develop and manage timeline, scope, resources, and budget for internal projects and be accountable for delivering against established business goals and objectives - Plan and oversee the execution of interconnected projects and subprograms - Support the creation and implementation of long-term strategies to achieve program objectives - Work closely with project sponsor and cross-functional teams to develop the scope, deliverables, required resources, work plan, and timing for new initiatives - Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives - Ensure alignment of resources, processes, and stakeholders to meet program goals - Conduct regular evaluations to measure program effectiveness and outcomes - Serve as principal liaison between teams and stakeholders - Advocate for the program, effectively communicating its value and progress - Build and maintain strong relationships with stakeholders to ensure program alignment and support - Oversee operational, administrative, and resource management aspects of the program Additional Responsibilities - Develop program assessment protocols for evaluation and improvement - Own, monitor, and positively influence programs directly tied to DFIN Professional Services KPIs - Oversee multiple project teams, ensuring program goals are reached - Identify risks and opportunities across multiple projects within the department; analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders. Develop mitigation strategies to ensure program sustainability - Responsible for end-to-end success of DFIN programs and ensure proper executive level visibility - Develop program dashboards and reports used to display current state/health/risks of all programs - Standardize program implementation activities such as artifacts, stakeholder alignment, and use of Certinia - Rollout Change Management best practices and related training associated with programs - Contribute to Professional Services Sales initiatives such as Time to Value methodology refinement, Customer Satisfaction, and Retention & Growth - Provide day-to-day best practices and professional guidance to teams involved in the program - Foster collaboration, innovation, and a results-driven culture within program teams - Full visibility and management of program management resources with emphasis on positive job satisfaction, sentiment, and career growth - Mentor and support team members to enhance performance and professional growth Qualifications - 10+ years of experience in Professional Services and Customer Success at a SaaS company - 5+ years of SaaS project management experience - 5+ years of experience working in Certinia and Salesforce - Proven experience managing large-scale programs with multiple projects and stakeholders - Strong understanding of program management methodologies, tools, and frameworks - Exceptional communication, negotiation, and leadership skills - Proficiency in budget management, resource planning, and risk assessment - Ability to navigate complex organizational structures and foster cross-functional collaboration - Executive level experience conducting Executive Steering Committees - Exceptional skills in leadership, time management, facilitation, and organization - Experience in managing stakeholders - Outstanding knowledge of Change Management principles and performance evaluation processes - Proven track record of innovation and creativity in solving company and team challenges - Detailed knowledge of project management processes: Planning, Scheduling, Monitoring, Tracking, Reporting and best practices Additional Qualifications - In-depth knowledge and experience with successfully managing enterprise software application implementations with waterfall and agile methodologies - Detail-oriented with the ability to set priorities for self and a broader organization - Results-driven, highly motivated individual with proven results in previous roles - Possess exceptional cross-organization collaboration and communication skills - Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders - Strong communication, presentation, consultative, and leadership skills - Ability to create structure in ambiguous situations - Previous experience owning Customer Satisfaction and Professional Services programs, conducting program analysis, and delivering executive readouts - Experience in Customer Success Manager role and owning relevant CS initiatives - Expert level understanding of key project, Professional Services, and Customer Success metrics