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Terminix is a pest control service company that was founded by E.L. Bruce in 1927 after he discovered termites in his hardwood floors. As an employer, the company values diversity
Manager, Social Media
Location
United States
Posted
113 days ago
Salary
$103K - $134K / year
Seniority
Lead
No structured requirement data.
Job Description
Manager, Social Media
Terminix
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Manager of Social Media is the operational leader and strategic architect of Rentokil Terminix's social media presence across all North American brands. This role transforms social from a content channel into a measurable growth engine, driving customer acquisition, brand trust, and community engagement through innovative organic and paid strategies. This role will lead the day-to-day performance, experimentation, and optimization of social platforms while partnering with internal and external stakeholders to ensure social is integrated into the broader marketing ecosystem and aligned with organization goals. With a focus on velocity, data, and cultural relevance, this role will build the systems, team capabilities, and creator networks that make social a competitive advantage for Rentokil Terminix. Key Performance Indicators - Growth: Increase social-sourced leads, conversions, and revenue contribution year-over-year - Engagement: Drive meaningful two-way interactions that build trust and community - Efficiency: Improve cost-per-acquisition and engagement rates through continuous testing and optimization - Reputation: Strengthen brand sentiment and share of voice in key markets - Advocacy: Scale employee and creator programs that amplify reach and authenticity Principal Duties and Responsibilities - Own the end-to-end social media strategy, translating business objectives into platform-specific tactics that drive measurable results - Establish and track KPIs tied to business outcomes: lead generation, CAC efficiency, customer retention, and brand health - Develop quarterly social roadmaps with clear hypotheses, tests, and learning agendas - Monitor platform algorithm changes and emerging trends, rapidly adapting strategy to maintain competitive advantage - Lead the creation of high-performing organic content that balances brand storytelling with conversion-focused messaging - Build and manage community engagement strategies, including response protocols, DM-to-lead conversion, and reputation management - Oversee social listening and sentiment analysis, translating insights into actionable recommendations for the business - Ensure brand voice is consistent, authentic, and optimized for each platform's unique culture - Partner with performance marketing to develop integrated paid social strategies that complement organic efforts - Lead A/B testing frameworks for creative, messaging, targeting, and placement optimization - Manage paid social budget allocation and forecasting, demonstrating clear ROI - Identify and scale winning creative formats and audience segments - Build and manage relationships with social media influencers, brand partners, and content creators - Develop employee advocacy and brand ambassador programs, turning technicians and staff into authentic brand voices - Create toolkits and enablement resources that empower local teams to participate in social without fragmenting the brand - Vet and onboard external partners, managing contracts and performance expectations - Lead and develop a team of social media specialists, fostering a culture of experimentation, learning, and accountability - Partner with Brand, PR, Customer Care, Local Marketing, and Product teams to ensure social is integrated into key initiatives - Manage relationships with agencies and vendors, setting clear expectations and performance standards - Serve as the internal expert on social media best practices, educating stakeholders and building organizational fluency - Own the social media technology stack (e.g., Sprinklr, Hootsuite, Sprout Social) and ensure optimal utilization - Establish workflows, approval processes, and governance that enable speed without sacrificing quality - Build reporting dashboards that provide real-time visibility into performance and trends - Evaluate and implement new tools and platforms that enhance efficiency and effectiveness Required Experience - 7–10 years of progressive social media marketing experience, with at least 3 years in a management role - Proven track record of driving business results through social media (not just engagement metrics) - Ability to connect social tactics to business outcomes; comfort with data, attribution, and ROI analysis - Deep hands-on expertise across major platforms (Facebook, Instagram, TikTok, LinkedIn, YouTube, etc.) - Strong experience with paid social media, including campaign management, optimization, and budget forecasting - Demonstrated success building and managing influencer/creator programs - Expert knowledge of social media management platforms (Sprinklr, Hootsuite, Sprout Social, etc.) - Strong understanding of social analytics tools and attribution methodologies - Experience with A/B testing frameworks and optimization strategies - Familiarity with creative production workflows and tools - Communicates effectively to all levels of internal audiences; drives communication cross-functionally - Strong project management and organization skills - Experience leading teams and developing talent Required Leadership Traits and Characteristics - Takes ownership and drives initiatives forward with minimal oversight. - Ability to make data-driven decisions. - Thrives in a fast-changing environment and pivots quickly when needed. - Builds trust and productive relationships across the organization. - Takes responsibility for results and learns from setbacks. - Fosters a collaborative work environment with the ability to delegate to and educate direct reports. Formal Education, Qualifications or Training Bachelor’s Degree - Marketing, Communications, or related field No sponsorship or OPT available Base Pay Range $103,500 - $134,600 / year While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). #LI-Remote Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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