• Help Lifely move faster, scale smarter and improve customer acquisition, conversion and retention • Work across campaigns, product launches, Shopify improvements, landing pages, CRO tests, and more • Think strategically but deliver hands-on work • Use AI tools to improve marketing and eCommerce workflows • Support website updates, customer journeys, site speed, UX, and CRO initiatives • Work collaboratively with marketing, development, design and operations teams • Measure success through output, results and commercial impact • Maintain high quality standards across all projects and tasks

• Respond to customer inquiries and complaints via phone, email and live chat channels • Troubleshoot product or order issues and provide solutions to ensure a positive customer experience • Process customer returns, exchanges and refunds in a timely manner • Assist with product research and provide recommendations to customers • Identify customer trends and pain points to help improve our operations and service • Contribute to the continuous improvement of our customer service processes and procedures • Work during Australian business hours to align with customer needs

• Manage a team of account specialists and coordinators to support online retail programs. • Support and build internal processes around new customer EDI set-up and on-going maintenance, communicating regularly with warehouse and IT staff. • Manage and optimize purchase order processes with EDI vendors to establish and maintain their turnaround requirements. • Monitor and disposition all compliance notifications from Amazon and ensure warehouse teams respond in a timely manner. Propose warehouse process changes to minimize compliance issues. • Support warehouse training and set-up of new Amazon Direct programs. • Manage, maintain, and deliver accurate data across multiple marketplaces. This includes titles, descriptions, images, additional attributes, and pricing. • Assist in building out automated content feeds and/or new listings to each customer account. • Other duties as assigned.

• Provide product demonstrations over zoom for eCommerce sellers. • Respond to pre-sale questions and collect feedback to improve the product. • Work with tools such as Zoom, Slack, Monday, Intercom, and other tools for sales automation. • Track and analyze sales statistics.