• Develop technical expertise with Redis, Redis Enterprise and Redis Modules and serve as a subject matter expert with our customers. • Help customers meet their technology and business requirements with Redis Enterprise using our suite of products, solutions and services. • Provide hands-on technical implementation services, including end-to-end testing of completed solutions within customer environments. • Assist customers with their Redis development projects using programming languages such as Java, MS.NET C#, Python and Go. • Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of production solution deployments within their environments. • Collaborate with the Sales organization to develop effective account strategies and identify new business opportunities within an existing account. • Deliver remote and onsite product training to our customers in a highly professional and educational manner that will engage them in the projects you will consult on. • Use customer feedback and insights to improve product and technical materials, while providing feedback to Product Management teams and R&D.

• Collaborate with the Delivery and Customer Success teams to implement, and improve the product • Participate in the analysis, design, implementation, and review of product development modules • Implement technical tasks for project delivery needs • Work closely with the customer in order to define the best technical solutions for covering their business requirements • Review and debug code

• As Software Engineering Lead, you'll own the function that designs, builds, and operates the backend services, RESTful APIs, and AI/LLM systems that power every Firmable product and underpin the application team. • You'll lead two engineering pods through their respective team leads, setting the technical bar, the architecture, and the operating rhythm, while staying deeply hands-on yourself. • This role is roughly 70% hands-on architecture and engineering, 30% leadership and cross-functional work. • Reporting to Head of Data & Services.

• Own Paid Acquisition: Lead our Facebook Ads and Google Ads programs end-to-end, including strategy, creative direction, audience development, budget allocation, testing, and performance reporting against cost per lead and cost per enrollment targets. • Build the Marketing Systems: Design and implement the automations, integrations, and internal tools that operate our marketing programs, including lead routing, reporting, and integrations between ad platforms and our CRM. • Instrument Performance: Build the tracking, dashboards, and data pipelines required to measure performance across advertising, the website, and the enrollment funnel. • Ship Landing Pages and Funnels: Develop and iterate on landing pages, forms, and lead capture experiences tied to specific campaigns and audiences. • Apply AI Across the Function: Use LLMs and AI development tools to write code, produce and refine ad creative, analyze performance data, and automate repeatable work across the marketing stack. • Own the Numbers: Report on pipeline, spend, and unit economics on a defined cadence, and make informed recommendations on where to invest further and where to reduce spend.