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Role Description - Lead, coach, and develop team members through regular 1:1s, performance management, and skills building to ensure a high performing, consistent IT support team - Serve as the technical escalation point for complex or unfamiliar incidents, ensuring rapid, high quality resolutions - Maintain oversight of infrastructure health and security operations, including Microsoft 365, Entra ID (Azure AD), Intune, endpoint protection, and phishing response, to ensure a secure and reliable environment - Identify broken or missing processes, design and implement improvements, and document workflows to create repeatable, efficient operations - Develop and maintain IT runbooks, processes, and documentation to reduce reliance on institutional knowledge - Support the migration from hybrid Active Directory to Microsoft Entra ID with accurate execution and minimal disruption - Implement process and technology changes that align with business requirements and improve operational effectiveness - Support adoption of AI driven tools and automation, including Tier 0 self service options, to enhance IT service delivery - Ensure timely, high quality IT support for employees, including new hire onboarding and equipment provisioning - Develop and maintain operational dashboards and reporting to track and measure team performance - Collaborate with internal stakeholders to define requirements and ensure IT solutions meet business needs - Coordinate with vendors and service providers, applying technical judgment to evaluate recommendations, negotiate scope, and ensure value - Participate in IT budget planning and vendor selection to support departmental priorities and company objectives - Contribute to business continuity and disaster recovery planning to help the organization maintain operations during unexpected disruptions - Handle employee relations matters with discretion, following managerial policies to conduct disciplinary conversations, resolve complaints, and reduce employment related risk Qualifications - Bachelor's Degree in Computer Science, Information Systems, or related field or equivalent experience - 7+ years of experience in IT systems, networking, or security administration - 5+ years in a people management role - Experience with Active Directory to Entra ID migrations - Knowledge of identity management, MFA, endpoint protection, and security operations - Familiarity with network technologies (VLANs, VPN, firewalls) and ITIL or equivalent frameworks - Demonstrated ability to build and maintain operational infrastructure from scratch such as documentation, workflows, training materials, and internal tools - Basic familiarity with AI concepts and tools; comfortable working alongside teams building AI-driven solutions - Reliable work ethic and self-motivated to complete tasks independently - Highly organized, with excellent time management skills and attention to detail - Ability to multi-task and prioritize tasks effectively, with a systematic problem-solving approach - Excellent interpersonal, written and verbal communication skills - Ability to maintain confidentiality when handling sensitive information - Works well in a team, and can manage a team effectively - Willingness and ability to travel as needed - Proven leadership abilities, including ability to maintain professionalism and a positive attitude in difficult situations - Portrays Logical Position's core values: Integrity, Driven, Transparent, Dynamic, Collaborative and Fun Benefits - Paid Time Off: You will accrue 14 days in your first year and increases over time with tenure. - Volunteer Time Off: You will accrue 40 hours in your first year. - Paid Holidays: Beginning 1/1/2026, you will receive a minimum of 7 paid holiday and 3 floating holidays awarded per anniversary year. - Health, Vision, and Dental Insurance: Eligible on the 1st of the month following 60 days of employment, and LP will cover up to 75% for the employee premium depending on the plan that you select. - 401(k) Match: Eligible following 90 days of employment, and LP will match 100% of the first 4% of income contributed. - Paid Parental Leave: Eligible for up to 12 weeks. - Paid Bereavement: Eligible for up to 5 days. - Employee Assistance Program: Access to free and confidential coaching, counseling, work-life balance, and self-help resources. - Flexibility to Work From Home: We have two offices—Lake Oswego, OR and Palatine, IL—but employees may choose to work from their home address. - Remote Office Space Reimbursement: Eligible for up to $100 following 30 days of employment to improve your remote office space. LP provides you a work laptop, headset, mouse, and monitor. - Work/Life Balance: We encourage a healthy work/life balance for all employees. - A dynamic company with fantastic team culture atop a rapidly growing industry! Company Description Logical Position is one of the fastest growing digital marketing agencies in the U.S. with hundreds of employees nationwide. We're constantly taking home awards including Inc.'s Best Place to Work (#3), the BBB's Torch Award for Ethics, and multiple performance-based awards from Google and Microsoft.