Description Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. Key Responsibilities & Daily Tasks - Handle advanced escalations from lower-level engineers - Diagnose and resolve complex server, networking, and infrastructure issues - Support healthcare and dental software applications and imaging systems - Lead and execute infrastructure, cloud, and security projects - Act as a senior technical advisor to clients - Maintain detailed technical documentation and system diagrams Requirements Required Skills & Qualifications - 5 or more years of IT support experience - Advanced expertise in Windows Server, Microsoft 365, and networking - Strong project execution and communication skills Preferred Qualifications - Healthcare or dental IT experience - Advanced PowerShell or scripting knowledge - macOS and iOS support experience Benefits & Perks - Paid Time Off program in accordance with company policy - Company-observed paid holidays - Health insurance options available to eligible employees - CrewHu employee recognition and rewards program - $50 monthly cell phone stipend - Company-provided equipment and tools - Ongoing training and professional development opportunities

Description Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. Key Responsibilities & Daily Tasks - Handle advanced escalations from lower-level engineers - Diagnose and resolve complex server, networking, and infrastructure issues - Support healthcare and dental software applications and imaging systems - Lead and execute infrastructure, cloud, and security projects - Act as a senior technical advisor to clients - Maintain detailed technical documentation and system diagrams Requirements Required Skills & Qualifications - 5 or more years of IT support experience - Advanced expertise in Windows Server, Microsoft 365, and networking - Strong project execution and communication skills Preferred Qualifications - Healthcare or dental IT experience - Advanced PowerShell or scripting knowledge - macOS and iOS support experience Benefits & Perks - Paid Time Off program in accordance with company policy - Company-observed paid holidays - Health insurance options available to eligible employees - CrewHu employee recognition and rewards program - $50 monthly cell phone stipend - Company-provided equipment and tools - Ongoing training and professional development opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing expertise in translating strategy into future enterprise architecture and a transition plan. It supports business transformation and EA implementation using various techniques. - Translate strategy into future-state architecture and transition plans - Design and maintain views and data of enterprise architecture - Assist in organizational strategy, capital planning, and portfolio management - Use multi-disciplinary techniques for EA implementation - Research and recommend technologies - Provide analyses of potential EA changes - Ensure EA policy compliance through reviews and analyses - Oversee quality programs, systems, and processes - Coordinate with experts and other architects - Reflect reengineered processes in the EA - Apply EA frameworks like FEAC, TOGAF, or DoDAF - Utilize EA tools such as ARIS Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related technical field with 9 years of work experience or Master's degree and 7 years of work experience - Minimum 7 years of experience in enterprise architecture, IT strategy, and related disciplines - Proven experience in designing and implementing enterprise-level architecture solutions - Extensive experience with EA frameworks such as TOGAF, DoDAF, and FEAF - Hands-on experience with EA tools such as ARIS, Sparx Systems Enterprise Architect, or similar - Experience with IT infrastructure, cloud computing (AWS, Azure, Google Cloud), and network design - Strong understanding of multi-disciplinary techniques such as business process modeling, information engineering, and organizational redesign - Proficiency in various programming languages and tools, such as Python, Java, SQL, and Enterprise Service Buses (ESBs) - In-depth knowledge of cloud architecture and services, including IaaS, PaaS, and SaaS models - Familiarity with microservices architecture, containerization (Docker, Kubernetes), and DevOps practices - Ability to analyze and integrate complex systems and technologies into cohesive EA strategies - Expertise in conducting gap analysis, current state assessments, and future state planning - Ability to research emerging technologies and assess their relevance and potential impact on enterprise architecture - Skills in performing cost-benefit analysis and developing business cases for architectural initiatives - Excellent communication skills for interacting with senior leadership and technical teams - Strong leadership abilities to guide cross-functional teams in EA implementation - Effective problem-solving and critical thinking skills to address complex technical challenges Requirements - Secret clearance - US citizenship - Security + certification Preferred Qualifications - Master’s degree in a related technical field - Professional certifications such as TOGAF Certified, AWS Certified Solutions Architect, or similar - Experience with federal enterprise architecture frameworks and regulatory compliance - Background in designing IT security architecture and implementing security best practices - Knowledge of agile methodologies and experience in agile project management - Proven track record of leading digital transformation and modernization projects

The IT Application Administrator plays a key role in supporting Beacon's core enterprise systems, including the Electronic Health Record (EHR), electronic Medication Administration Record (eMAR), and Customer Relationship Management (CRM) platforms. This role is responsible for resolving application support tickets, assisting with quality assurance checks, and escalating system issues or gaps for further review. The ideal candidate is detail-oriented, tech-savvy, and committed to ensuring system stability and alignment with business processes. This position can be done remotely. Responsibilities: • Always be compliant with all company and regulatory policies and procedures. • Respond to and resolve application-related tickets escalated to the Enterprise Applications team. • Monitor application workflows to ensure adherence to established processes and documentation standards. • Conduct regular QA testing to validate system functionality and identify issues or deviations from expected performance. • Escalate identified gaps, bugs, or configuration concerns to appropriate internal teams or vendors for resolution. • Assist with minor application configuration, template updates, and user access management. • Support end-users by answering how-to questions and providing guidance on best practices. • Contribute to documentation efforts, including FAQs, support guides, and internal knowledge base articles. • Collaborate with implementation and optimization teams on testing, validation, and user feedback during rollout phases. • Participate in ongoing training to stay current with system updates and organizational processes. Education and Qualifications: • 1–3 years of experience supporting healthcare applications or IT systems. • Familiarity with EHR, eMAR, or CRM platforms is a plus. • Strong troubleshooting and analytical skills with a customer-service mindset. • Ability to manage time effectively and handle multiple support requests in a fast-paced environment.